Very impersonal, when you call your call goes to a call center, they say expect it to take 3 hours…read morefor a call back that never happens. Emails are also not responded to. Very poor service.

I regularly visit to do my employers deposits and get change for our cash drawer. The tellers here…read moreare always efficient and friendly.

I recently needed to consolidate a loan, and tend to other transactions and paperwork that was…read moresomewhat complicated . However, from the beginning to the end I was serviced by several staff members , they were all professional, and had sincere consideration, and empathy. All my business was completed that same day without me having to wait on appointments. I highly recommend HFS FCU for banking needs. Thank you Trey for all the time, professionalism , and great customer service.

Hands down if i could give more then 5 stars. Mila from the Kona Branch has helped me tremendously…read morewith what I needed to do, she is very patient and the customer service I received was outstanding. I would recommend working with Mila if you ever find yourself in need of their services.

Was able to call after hours and leave a voice mail for the person responsible for business online…read morebacking, outstanding! Hope they raise their interest rate on the Maximizer.

This is not directly to the customer service. This is the system process of FHB. I've given free…read moremonies of overdraft fee due to pending transactions that only apply to my end, but not FHBs end. Today, I got charged 90 for 3 transactions that were pending. Even though FHB transactions were pending, it doesn't matter if my transfer cleared before their pending. I still got charged. The messed-up part is that they can only do one reimbursement even though the others are wrong as well. Heads up, disect your overdrafts with this bank because I've been wrongfully charged on many counts that I had to call them out on. I'm always being told the app is not the same as what they are looking at on the phone. Here is an example..... Let's say I have 300 in my account Deposit 1000 (pending) Bill 300 (pending) Bill 200 (pending) Bill 50 (pending) Bill 50 (pending) Bill 20 (pending) No matter if my deposit went in first, their pending will always triumph my deposit even though it cleared before the transactions. Therefore, I will have now accrued 4 overdraft fees of $120, but out of these 4, I can only request a reimbursement of 1. I am looking to move banks because of this reason its bullshit and I'm always fighting them on this issue. Lastly, if my online says my deposit cleared first, I still take the overdraft fee, and I get the response, "On our side, it says pending on deposit and transactions" if that's the case why am I getting overdrafts before the transactions is even cleared? Response: Sorry, that is just how our system works. There is nothing we can do, but put in a request for one reimbursement of 30$.

If money doesn't grow on trees, why do banks have branches?…read more I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.

Opened a large account 1 year ago. Deposited $120,000 in savings…read more Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.) The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance. Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB. Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions! When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility. FHB committed malfeasance and misappropriation of our funds. I cannot recommend this bank to anyone. Bernard J Rhatigan

RE: Reynalyn Canillo, Operations Division @PKP. On…read moreseparate occasions on 2/11/25 & 2/26/25, Rey provided excellent & efficient customer services relating to closing a trust account, reopening a new joint account with subject sub-accounts, & changing monthly social security direct e-deposits into the newly created account. Rey has a GREAT customer-friendly personality and patience in dealing with account transactions!! Rick T./HFS patron since the 1980's

Quick friendly hassle free bank!!! Surprised no one left a review yet!!! Located next to the old…read moreclosed down Safeway by Longs Prince Kuhio Plaza.

My husband and I visited this CU Hawaii as we are trying to compare different construction loans…read morefrom federal credit unions. We went inside and ask to speak to a lender about a construction loans. A lady came out with a form and showed us 2 different loans, my husband asked what a balloon loan was and she didn't know, she went to ask someone. When she came back, we asked what the monthly payment would be for the loan amount we are considering minus our downpayment. She told us it would be $20,000 per month because it was a balloon loan, and that at the end of the year we could roll it into a 30-year mortgage. This didn't make sense -- if we were paying $20K a month, there wouldn't be anything left to refinance. She said she would go ask someone and went and got another lender named Janea who came out from the back. The first thing Janea said was, "I think it's really strange you are in here asking for a construction loan at that amount, there was couple in here yesterday with the same numbers and I think that is strange". Like what?? She then very rudely and condescendingly explained the process of bonding. Which we are fine with bonding, we went into the credit union to request information of the loan process, not sure why she was so hostile. She also said we couldn't build a home at 200-250/sqft and that contractors charge 300-350/sqft. This is incorrect, previously a friend and I called every single contractor on the Honsador and HMP list and the average price per sqft was 200-250. At no point were we rude and at no point did they apologize. We then talked to a few other credit unions and were treated normally. I realized after they were just messing with us! I mean how do you not know what a balloon loan is as a lender! Shame on you CU Hawaii!

i went to close my account here since i no longer use this account. The teller was very friendly…read moreand efficient. However, it seemed like there was no managers or supervisors on duty to approve the closure. she sent messages to all at the main branch as well as the other branches. After 10 mins someone finally responded. i'm glad i closed this account. not worth keeping open and they charge a lot of fees if you are not active with your account .

I never leave here disappointed. Everyone is always so helpful and friendly. I am not even a member…read morehere but I frequently need to get documents notarized and they provide that service to non members as well. I think it's time to become a member. Mahalo for your friendly professional service.

I've been a member of HFSFCU ever since I moved to the big island. I utilize services online, by…read morephone and I have the app.

I write this to counter the one star reviews. After utilizing two different banks here in Hilo and…read morefound them both disinterested in providing me decent service, but fortunately I have found one that is professional, courteous, and CORRECT. They provide all the services that I need- checking, savings, excellent CD rates, safety deposit boxes, wire transfers.....the list goes on and on. They treat me with respect and good humor. I won't ever leave HomeStreet Bank- y'all are stuck with me forever!

I would never do business there. I stopped by and wanted to exchange 2 hundred dollar bills for…read moresome 20s and they refused service to me. I just wanted some smaller bills so I could leave tips easier for local businesses.

Friendly, and they help you in anyway they can! The workers make you feel like family!read more

friends warned me not to do business with a credit union instead of someone like Schwab if anything…read more'special' is ever needed, like a wire transfer, or in my case being defrauded on VISA. I reported it to tBIFCU promptly. They had absolutely no idea what they were doing, and according to VISA gave me wrong information. It is now six months later, i've made endless phone calls, sat on hold, been disconnected, pushed to the same person who did not follow up and every thing else...except getting my money back. Part of VISA is the assurance of that. VISA keeps referring me back to BIFCU so I guess they have to be competent too..and aren't and aren't even couteous about it. Good luck.

The services and staff are wonderful. The website should be redesigned. It's difficult to find the…read morelogin space, and the table of context and index is too confusing.

Shared branching! I am not a member here, but they do shared branching. Which was a lifesaver when…read moreI realized that I did not have any cash on me. And if you are going to the farmers market, you better have cash on you. There wasn't a line when I went and parking was plentiful. I asked the teller if they did shared branching and he said yes. I was relieved! I was able to get cash! I got more cash than I needed just in case. Location is near the county offices so it is very convenient. I am happy that I was able to do my business quickly and efficiently. Hopefully, I won't need their services next time I am in Hilo, but if I do, I know where to go!