Donna and Karen are great at helping with quotes and answering questions…read more Really appreciates all help.

Karen D and Donna R always help us get our personal and business insurance in place! Insurance…read moreisn't a happy topic in Hawaii, but these ladies work hard to help us get the best rates we can. Thank you ladies for always providing the best service!

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

Hope and her team are bringin' it! They really helped me to get my new car insured. I would…read morerecommend them to everyone! Efficient, knowledgable and kind. Aloha spirit! Mahalo!

Hope Chu-Hing has been my insurance agent since 2016. Chris referred us to this agency and it was…read morethe best decision I ever made. Chris & Hope have always took the time to explain the coverage details with me. They've either sat with me numerous times to compare other rate quotes or helped me over the phone. I recently got into an accident and Hope took care of it all for me. This insurance agency is always responsive, friendly, and provides excellent professional & personalized service that you won't get anywhere else. Hope truly cares about her customers! I will highly recommend her agency to my family and friends.

I was dumped from farmers after `10 years of loyalty . Had an accident and was railroaded into an…read moreauto body shop in hilo that was a joke. Wrote a yelp review about bad auto body shop and was terminated from Farmers insurance even though I never mentioned them till now! Very corrupt businesses in that circle. I had to move from Big Island because of this, as even the Toyota dealership was in on it. I was flagged and pretty much had no choice but to leave even though I lived there 95% of my life. Beware all who live on the Island of Hawaii with Farmers Insurance.

Been with AIG/Farmers Insurance for 25+ years. No moving violations, but had two claims ... 1)…read moresomeone damaged my door at Walmart, and 2) someone keyed my truck. They just cancelled my policy stating, "I was a high risk policy holder." I hate to see what happens, if and when someone gets in to a "fender bender."

One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

What I find reprehensible is that this specific state farm knows my husband has passed, they have a…read morecopy of his death certificate, and yet they continue to issue any monies owed via check, in his name??? I am his surviving spouse, they should go to me. Yet there has been no communication nor attempt to see that this is resolved. Terrible and awful way to treat a long time customer of over 20 years. Shameful

"Buying a vehicle is a partnership between the buyer and car dealership" such as Deluz, the only…read morechevy dealer in Hilo. My experience with Tony Chevrolet in Hilo, Hawaii has been extremely disappointing and unprofessional. Their service department appears to do everything possible to avoid honoring valid warranties, placing the burden on the customer rather than standing behind the products they sell. Instead of advocating for customers, the staff repeatedly deflects responsibility, provides inconsistent explanations, and delays resolution until it becomes clear they are hoping the customer simply gives up. This is not how a reputable dealership should operate--especially one serving a local community that relies on trustworthy service. What's most concerning is the lack of concern for the community they operate in. There is no sense of accountability, transparency, or customer care. Warranty work should not feel like an argument or a negotiation (you paid extra for it in most cases); it should be handled professionally and in good faith. I strongly caution anyone considering service, buying a vehicle, or warranty work here. Based on my experience, Tony Chevrolet prioritizes avoiding responsibility over doing what is right for their customers and the product they sell.

Miss Carly @ Deluz Chevrolet Hilo is the best !!! ..she's so sweet, honest, efficient and kind…read more....and ohh...so patient too !! ..and yes we did buy a new truck from miss Carly ...bcuz she was such a joy and pleasure to work with ..kudos to you Thank u ...Glen and Beth from Kona

Incredible staff. Great location! Kia is an amazing agent and very knowledgeable. He is able to…read moreanswer all your questions and get you the coverage that works perfect for you and your family.

My previous agent Nelson Fukuhara was awesome. He was not greedy and not out to take every cent…read morethat he could from me. His replacement Kian Kamaau seems relentless in trying to squeeze blood from a turnip. I am retired and living on a fixed income. I cannot afford for my insurance to keep going up and Kia has made sure, in every way that he can to try to suck money out of me. I would avoid this agent and will be shopping for a new insurance agent and maybe a new company after 35 years of being with State Farm and never filing a single claim.

The best commercial insurance team I've ever worked with! If you own a business, give these guys a…read morecall! Fast service! Awesome quotes!

I am extremely disappointed with the level of service I received from this insurance agent Kim…read more Communication was consistently poor, given the timeline of expiration of my auto policy - I felt 'backed into a corner' pressured to make a decision on an insurance provider that was $1,200 more annually. There was no guidance to better understand my options with coverage that could be more cost efficient. When I did receive a response, it felt rushed and lacked the clarity and support I expected when making important insurance decisions. I followed up multiple times for better options and information that should have been provided proactively. The overall experience left me feeling like my business was not valued. I chose this agent expecting professionalism, guidance, and reliability, but unfortunately, my experience fell short in all three areas. I ended up going direct to Progressive with guidance from an insurance agent from Goosehead. We both checked cost options, and going direct was cheaper than going through them - and he encouraged me to do that. No pressure to go with him.