One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

What I find reprehensible is that this specific state farm knows my husband has passed, they have a…read morecopy of his death certificate, and yet they continue to issue any monies owed via check, in his name??? I am his surviving spouse, they should go to me. Yet there has been no communication nor attempt to see that this is resolved. Terrible and awful way to treat a long time customer of over 20 years. Shameful

Amazing customer service! Was able to find the cheapest quotes! Kyle answered all my questions and…read moreeven showed me a few options I've never heard of.

From the owner: Aloha Hawaii! Meet Your Neighbor & Veteran Insurance Agent…read more Hey everyone, I'm Kyle Parry, and I wanted to introduce myself properly! As a proud veteran, service has always been at the core of who I am. That same dedication and commitment I learned in the service now drives my mission to truly help you with your insurance and financial needs right here in our community. I'm not just here to sell policies; I'm here to be a trusted resource, offering straightforward advice and personalized solutions to protect what matters most to you. Let's connect and ensure your peace of mind. I'm ready to serve! I'm licensed with 80+ A rated companies. That way, I can shop around for you to get you a policy that fits your needs and budget. I specialize in Life & Health, Mortgage Protection, Debt Free Life, Retirement, Final Expense, and Disability Critical Illness.

I've been with this State Farm agent ever since I got my driver's license in Hilo with my 2000…read moreToyota Solara. That was 8 years ago. Now I moved back to Oahu and I owned two vehicles covered by the same State Farm agent office. The staff had always been friendly to me and had accommodate my needs, even though I am 500 miles away from them and had never seen them since I moved back in Oahu in 2016 (but I will visit them once I get a chance!). And I forgot to mentioned that they gave me an affordable quote.

Michelle was very friendly and very thorough in explaining all the charges. She provided a very…read morecomfortable experience. I am confident that State Farm will give me excellent service.

Kahealani Pestano deserves 10 stars!…read more After months of frustration trying to resolve an issue with our Allstate homeowners insurance policy, we were fortunate enough to receive a call from the Hilo office and referred to Kahealani (Kahea) Pestano, the Hilo Agency Manager. What makes this so remarkable is that Kahea took the initiative to help us with a problem that had been ongoing for months, even though she wasn't the person we had originally been working with! We had repeatedly been told that adding our trust to our homeowners policy couldn't be accomplished without making potentially costly changes to our legal trust documents. Kahea stepped in, investigated the issue, and FOUND A SOLUTION in less than 2 hours! No attorney fees, no changes to our trust, and no more frustration! Her knowledge, professionalism, determination, and genuine concern for customers are absolutely exceptional. She didn't make excuses or pass the problem along. She took ownership and got it resolved! It's rare these days to encounter someone who goes so far above and beyond. Kahea has restored our confidence in Allstate, and because of her outstanding service, we would like to have her manage our insurance needs moving forward. Allstate should be incredibly proud to have Kahealani Pestano on its team. She is a tremendous asset to the company! Mahalo nui loa, Kahea! You have earned our trust, respect, and heartfelt gratitude! Neal & Teena

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

Hope and her team are bringin' it! They really helped me to get my new car insured. I would…read morerecommend them to everyone! Efficient, knowledgable and kind. Aloha spirit! Mahalo!

Hope Chu-Hing has been my insurance agent since 2016. Chris referred us to this agency and it was…read morethe best decision I ever made. Chris & Hope have always took the time to explain the coverage details with me. They've either sat with me numerous times to compare other rate quotes or helped me over the phone. I recently got into an accident and Hope took care of it all for me. This insurance agency is always responsive, friendly, and provides excellent professional & personalized service that you won't get anywhere else. Hope truly cares about her customers! I will highly recommend her agency to my family and friends.

Been with AIG/Farmers Insurance for 25+ years. No moving violations, but had two claims ... 1)…read moresomeone damaged my door at Walmart, and 2) someone keyed my truck. They just cancelled my policy stating, "I was a high risk policy holder." I hate to see what happens, if and when someone gets in to a "fender bender."

I was dumped from farmers after `10 years of loyalty . Had an accident and was railroaded into an…read moreauto body shop in hilo that was a joke. Wrote a yelp review about bad auto body shop and was terminated from Farmers insurance even though I never mentioned them till now! Very corrupt businesses in that circle. I had to move from Big Island because of this, as even the Toyota dealership was in on it. I was flagged and pretty much had no choice but to leave even though I lived there 95% of my life. Beware all who live on the Island of Hawaii with Farmers Insurance.

Donna and Karen were awesome at helping me with my homeowners insurance…read more They answered all my questions and returned calls promptly.

From the owner: We specialize in retirement plans for individuals and businesses. We also offer many types of…read moreannuities as well as life insurance. Our sister company (SKA Retirement Services, Inc.) also designs and administers qualified retirement plans for businesses (401k and profit sharing plans), as well as IRA's. Contact us today for an appointment to review your retirement plan, IRA or life insurance.

What a smooth transition from my old Medicare thru Jessica Arruda! Smart, savvy, and patient. I…read morehighly recommend!

From the owner: Located right next to the Social Security office in Prince Kuhio Mall, we’re dedicated to providing…read moretop-notch service in a timely manner, with a special focus on Medicare Advantage Plans and Medicare Supplements tailored for Hawaii’s unique needs. Our old-fashioned commitment to customer service sets us apart, earning us recommendations from those we serve. Our experienced staff is trained to offer personalized insurance solutions, ensuring you understand and select the best Medicare options. Your journey to the right policy is just the beginning with us.