The service here is friendly and outstanding! From the tellers to the loan dept. They always get…read moreyou on your way fast. Especially me, I'm always in a hurry and love that they have a drive thru teller! Woot woot! Pros: **Drive-Thru teller **ATM **After hours deposit box Cons: **Closed on Saturdays :-(

Horrible horrible horrible service 2:40 told me they are closed when I came in asking to use the…read morerestroom with my daughter! I'm a disabled veteran and a member of a sharing branch and man do I wish I could use my main branch and not this one but unfortunately I have to come back tomorrow! I have horrible anxiety and just meeting with one of there notaries was a horrible experience! but I have to do what I have to do and this is the only sharing branch! If you can avoid this branch do! would not even do one star honestly and rather pay for another notary at another bank then come here again now that I am thinking about it while writing this review! also they still require masks even after mandate dropped today date is 4/10/22 also the notary just continued to add five dollars barely looked over the forms and I looked at them in front of her and realized I only needed to have one parent sign two forms so it was just ten dollars if it was $5 per signature needed! The notary made me feel like I was in a nail salon adding $5 every time she spoke she was trying to tell me it was $20 but after I looked clearly at both forms I realized I only needed technically two signatures! so beware of being up charged make sure you know your shit!

Hands down, this is probably one of the best auto loan financing I've ever experienced…read more Tiare went above & beyond to assist me with my application. She was helpful, honest & understanding with me- even when it took over 3 days to negotiate a deal on my application. And their rates were decent & fair, unlike traditional banks with their ridiculously high rates! I also found out that they are the first credit union to open on the Big Island. Way to support the community. My experience with Tiare & the BIFCU ohana is definitely a true definition of Aloha. I cannot thank them enough. I highly recommend them to any & all looking to do auto financing, or any banking needs, in general.

Friendly, and they help you in anyway they can! The workers make you feel like family!read more

I moved from Oahu to Big Island this past March and was pleasantly surprised there was a HawaiiUSA…read morebranch on island. I've gone to this location 3 times and all times I've been met with professionalism and kindness. The bank agents are very friendly and knowledgeable and have successfully helped me with all my deposits and questions. Mahalo nui!

I've done business with numerous banks in Hawaii during my life time and I never saw a bank with…read moreas quick services CPB provides especially during the banking transactions before in the past by any other bank. The personnel are friendly, knowledgeable, professional and well trained. On top of that CPB is the first bank that has never questioned me with why I was withdrawing funds from my account when withdrawing larger amounts. Questions like that is offensive and disrespectful. Although I've heard other banks use the Federal Government as an excuse, however it is still wrong. Im sure banks wouldn't like the idea too if customers would ask where do they live at or what do they spend their money on. I am so happy I do my banking at Central Pacific Bank. I highly recommend them. Good Job CPB!

I opened my account 2 years ago and everyone was so nice! But now that I had to relocate back to…read moreOahu I'm having so much trouble getting help. As another review stated you cannot call this branch. You call the main number and wait and wait to get someone saying they will contact the branch for you. I finally flew back to Hilo and had to go in person and I waited in line while the tellers ignored me. I'm still waiting for a callback. Hopefully tomorrow someone helps me.

Bank has a nice remodel job completed a few months ago. The staff are always nice when I do step…read moreup to the window. That new money dispenser at the teller is something new to me. I only dislike the parking stalls near the road changes angles and kind of weird.

Larry Lau and the rest of the home loan team at American Savings Bank Branch in Hilo were very…read moreaccommodating. Their knowledge and expertise of the market was apparent as they were able to timely respond to all our questions. When unanticipated complications arose they quickly acted so we wouldn't be impacted financially in any way. My husband and I would highly recommend them for anyone looking to purchase a home.

I have had Connie prepare my Tax returns for around 20 years. Liberty Tax is professional, up to…read moredate, efficient, and most importantly, they are able to ask the right questions! Also, they will stand by you and help out if you have questions throughout the year. They have the latest software so they can file instantly, and they prepare everything so you don't have to mail anything in! They do charge a little more for our returns because they are complicated with some business income and expenses, and some out of state returns as well, but they have all of the software so they are able to accurately and expediently get your returns in on time! Highly recommend!

Last year I decided that, due to the complexity of my tax return, I would try a cpa. I chose…read moreEgdamin Hu, cpa. What a mistake! I came right back to Liberty. They are very easy to work with. I have worked with both Connie and Leo in the Hilo office and would recommend them both. The cpa on the other hand was difficult, not any more knowledgeable and more expensive. I learned my lesson. I'm staying with Liberty Gay C