I've tried calling 3x. I wanna know if Big Island Wine Society still has an account there and what…read morethe balance currently is. Something is dreadfully wrong b no matter how many times i push the button or for how long, i keep getting the same recording and hang up. Help!

Very impersonal, when you call your call goes to a call center, they say expect it to take 3 hours…read morefor a call back that never happens. Emails are also not responded to. Very poor service.

I am not happy with the service ive been getting from HFSFCU. To be honest, they are not deserving…read moreof their Best in state credit union award. First off my check from Saturday still has not been credited to my account. I called several times and still the same result. Second, why are you using a call center out of Hawaii with people who can barely speak English. This is just ridiculous. Ive been with HFS for over 20 years. Maybe its time to look for another financial institution.

Hands down if i could give more then 5 stars. Mila from the Kona Branch has helped me tremendously…read morewith what I needed to do, she is very patient and the customer service I received was outstanding. I would recommend working with Mila if you ever find yourself in need of their services.

Was able to call after hours and leave a voice mail for the person responsible for business online…read morebacking, outstanding! Hope they raise their interest rate on the Maximizer.

This is not directly to the customer service. This is the system process of FHB. I've given free…read moremonies of overdraft fee due to pending transactions that only apply to my end, but not FHBs end. Today, I got charged 90 for 3 transactions that were pending. Even though FHB transactions were pending, it doesn't matter if my transfer cleared before their pending. I still got charged. The messed-up part is that they can only do one reimbursement even though the others are wrong as well. Heads up, disect your overdrafts with this bank because I've been wrongfully charged on many counts that I had to call them out on. I'm always being told the app is not the same as what they are looking at on the phone. Here is an example..... Let's say I have 300 in my account Deposit 1000 (pending) Bill 300 (pending) Bill 200 (pending) Bill 50 (pending) Bill 50 (pending) Bill 20 (pending) No matter if my deposit went in first, their pending will always triumph my deposit even though it cleared before the transactions. Therefore, I will have now accrued 4 overdraft fees of $120, but out of these 4, I can only request a reimbursement of 1. I am looking to move banks because of this reason its bullshit and I'm always fighting them on this issue. Lastly, if my online says my deposit cleared first, I still take the overdraft fee, and I get the response, "On our side, it says pending on deposit and transactions" if that's the case why am I getting overdrafts before the transactions is even cleared? Response: Sorry, that is just how our system works. There is nothing we can do, but put in a request for one reimbursement of 30$.

If money doesn't grow on trees, why do banks have branches?…read more I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.

Opened a large account 1 year ago. Deposited $120,000 in savings…read more Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.) The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance. Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB. Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions! When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility. FHB committed malfeasance and misappropriation of our funds. I cannot recommend this bank to anyone. Bernard J Rhatigan

RE: Reynalyn Canillo, Operations Division @PKP. On…read moreseparate occasions on 2/11/25 & 2/26/25, Rey provided excellent & efficient customer services relating to closing a trust account, reopening a new joint account with subject sub-accounts, & changing monthly social security direct e-deposits into the newly created account. Rey has a GREAT customer-friendly personality and patience in dealing with account transactions!! Rick T./HFS patron since the 1980's

Quick friendly hassle free bank!!! Surprised no one left a review yet!!! Located next to the old…read moreclosed down Safeway by Longs Prince Kuhio Plaza.

A big shout-out to CU Hawaii for having Irie and Chasen!…read moreBoth Chasen and Irie have helped me several times! Their patience, knowledge and kindness is rare and appreciated! Thank you CU Hawaii for having such wonderful employees..Thank you Irie! Thank you Chasen!

The customer service is great, so it makes banking with them a breeze. I would recommend these guys…read moreif you need a local bank.

I never leave here disappointed. Everyone is always so helpful and friendly. I am not even a member…read morehere but I frequently need to get documents notarized and they provide that service to non members as well. I think it's time to become a member. Mahalo for your friendly professional service.

I've been a member of HFSFCU ever since I moved to the big island. I utilize services online, by…read morephone and I have the app.

I opened my account 2 years ago and everyone was so nice! But now that I had to relocate back to…read moreOahu I'm having so much trouble getting help. As another review stated you cannot call this branch. You call the main number and wait and wait to get someone saying they will contact the branch for you. I finally flew back to Hilo and had to go in person and I waited in line while the tellers ignored me. I'm still waiting for a callback. Hopefully tomorrow someone helps me.

Be careful. There are a lot of hidden charges that CPB uses. For example, a small amount of checks…read moreare $20.00. Outrageous. Credit unions are far better.

Friendly, and they help you in anyway they can! The workers make you feel like family!read more

friends warned me not to do business with a credit union instead of someone like Schwab if anything…read more'special' is ever needed, like a wire transfer, or in my case being defrauded on VISA. I reported it to tBIFCU promptly. They had absolutely no idea what they were doing, and according to VISA gave me wrong information. It is now six months later, i've made endless phone calls, sat on hold, been disconnected, pushed to the same person who did not follow up and every thing else...except getting my money back. Part of VISA is the assurance of that. VISA keeps referring me back to BIFCU so I guess they have to be competent too..and aren't and aren't even couteous about it. Good luck.

My mother is elderly. With medical problem. The bank keep making mistakes that is causing checks to…read morebounce. And making her doubt herself and feeding her mental health. They are taking advantage of her age. Highly DONT RECOMMEND anybody to this bank.

The services and staff are wonderful. The website should be redesigned. It's difficult to find the…read morelogin space, and the table of context and index is too confusing.