Hadn't been to this store in eons. I was desperate to find a pelvic and/or thigh/groin support…read morebelt/strap. I already scoped out another store, but found nothing. It popped in my head to try Dick's. I thought for sure they'd have one, considering it's an athletic store, and huge at that.
I am a 53-yr-old woman with RA and fibro, and I severely strained the thigh, back, pelvis and groin areas. I had to use my cane to enter the store; I grabbed a small cart to lean on, as well. The guy standing near the entrance said hi, but didn't ask if I was looking for something specific. I looked around, lost, so looped back to him and asked where support belts and such would be. He told me they were located upstairs. He then mentioned an elevator, and pointed in the general direction. I knew I couldn't take the escalator, because I needed to lean on the cart at that point.
I searched all over for the elevator, and nothing. I finally looped back around to the restroom sign, and eventually realized a small makeshift sign was taped to the wall, noting the elevator was down the corridor. It was very generic and not noticeable from afar. The elevator is way in the back, hidden, old, worn and it reeked inside. The #2 button was taped over, and only #3 or #1 could be pressed. I don't know why there is even a #3, but I chanced it anyway. It took me to level two. lol
I finally found the wall where all of the braces were attached to, albeit quite far away from the elevator. The area is quite congested, and not really made for a cart to traverse. I was relieved to find the wall of braces...only to be let down. Out of all the rows and rows of braces, straps, support this and that, not one single item for the pelvis and/or groin. I didn't even see a spot where it's supposed to be, so I suspect they don't even carry them in-store. Additionally, I noticed there were no price labels anywhere, so it was a complete guessing game as to cost.
In severe pain, I had to wobble away and get back to the 2nd floor. I took the escalator, and left the cart there. I didn't want to get back into the smelly, clunky, old-sounding elevator again. A young female employee saw me when I got to the bottom, and asked if I found everything I was looking for. I said, "No..." She just chuckled and said, "Oh..." I then replied, "I couldn't find what I was looking for..." She didn't say anything back. No offer to help, find another employee, etc.
After going to a 3rd store, I gave up. I just ordered online and I get my brace tomorrow. I was just hoping to have one today, and maybe even try it on, to ensure it fits well, etc. Such a shame that Dick's didn't deliver. A huge store like that should have them as a no-brainer...and on the 2nd floor to boot. You'll have people coming in probably in pain, so why put them on the 2nd floor? lol Makes no sense. The employees need to be more connected and interactive. Lastly, that elevator is horrible. And please make signs which direct you from the point of entry all the way to the elevator! This is basic 101 stuff.
