I do not give single stars lightly. they are deserving and families need to understand why they are deserving.
let's start with why I should have walked out on my first visit. you enter and when called back you are ushered into a cubicle reminiscent of time share operators. little glass rooms, with computer to figure out your payments.
we carry double coverage. I needed 2 implants, with two separate ins we calculated the amount we would owe and paid over $3,000 cash for my deductible.
we got a bill, called in and was informed that our Insurance Carriers' had been billed, that with our cash payment and insurance we would still owe over $1,000 more. Our insurance had paid more than we paid in cash.
we were told we did not understand how insurance works. I'm a personal injury attorney, my wife works in medical insurance. I asked, "if the out of pocket was going to be so high above what insurance pays, why not give an estimate of the total cost. The dentist's response, "if I told people what it was really going to cost, we would do far less implants".
He disagreed that our secondary ins had not been billed yet. said they would leave me with studs if I didn't pay their revised estimate. that no other dentist would finish the process. that the implants had been completed and he would bill me even if not installed.
After calling our secondary dental ins, they confirmed they have never received a bill.
End result, we were correct, we received what we had calculated as an overpayment. no apology letter saying, sorry you had paid all you needed. we were wrong on our calculations, sorry we treated you like "pond scum". nada...
That final visit confirmed my initial timeshare impression. go with your gut when meeting service providers of any kind. read more
