Mr Cordova deserves 10 stars! Our itinerary in Mexico included serval stops and stays at different…read morelocations throughout Guadalajara and Mr Cordova stayed in communication with us all the way through. We had to change our pick up times several times and he was nothing but gracious and accommodating to our last minute changes. We always felt safe with him and he always drove with care. He will definitely be our permanent driver when we come back. Thank you Mr Cordova for making our vacation transportation so easy to plan. El señor Córdova merece 10 estrellas. Nuestro itinerario en México incluyó varias paradas y estancias en diferentes lugares de Guadalajara, y el Sr. Cordova se mantuvo en contacto con nosotros en todo momento. Tuvimos que cambiar la hora de recogida varias veces, pero fue muy amable y atento con nuestros cambios de último minuto. Siempre nos sentimos seguros con él y siempre condujo con cuidado. Sin duda, será nuestro conductor permanente cuando regresemos. Gracias al Sr. Cordova por hacer el transporte de nuestras vacaciones tan fácil.

¡SERVICIO TERRIBLE! Si pudiera dar cero estrellas, lo haría. El hombre con el que estaba…read moreorganizando mi servicio fue sumamente grosero y condescendiente. Nunca había tenido una experiencia así tratando de reservar un transporte hacia y desde el aeropuerto. ¡No recomiendo para nada que usen este servicio! Estoy muy decepcionada por la forma en que me habló. Verdaderamente asqueroso.

We bought round trip tickets online, which was very easy to do. Check in was easy as you get…read moreelectronic tickets. Once on the bus you can watch movies, listen to music and other things if you don't want to use your own electronics. Seats are very comfortable! Overall our experience was GREAT! We went from Guadalajara to Guanajuato.

On a return trip to the Mexico City airport from Quenatero March 16th 2018 at 1045am local, and at…read morethe third toll booth from the airport. And while in the roll lane the driver slammed the breaks, causing me to whiplash head first into the seat in front of me. Causing a head ach and bad pain in my neck. The driver pulled over but not to check on passengers, but to go back to the restroom in the back of the the bus, maybe it was his way to look for uncontrolled bleeding. I confronted him with the fact I'd been hurt, the passenger in the first row we were in second row right side of the bus saw my head impacting on seat next to him, told the driver in Spanish that I hit my head and was hurt. The driver just shrugged and locked the passenger compartment. Being cautious and not causing a delay on the airport express run I decided to report the incident to a supervisor at the Airport terminal two. I took the buses license plate number 70-HA-9H, I observed a female that appeared to be a supervisor talking to the driver, I called to her, but she turned walked away. I use a cane and was unable to chase her down No other supervisors located. Due to pain level I had to upgrade to first class for myself and my wife for our flight to Seattle. An added $318.00 cost. Upon arrival in Seattle my walking was unstable, due to head ach and cervical pain. I took a nasty fall in escalator down to Customs. The bus incident was the only black mark on a wonderful week in San Miguel de Allende. My neck is still hurting and most likely will need an MRI to assess if there is further damage due to this incident. I am pessimistic that the bus company will care about this. But I might consider retaining a lawyer if my condition remains poor.

For the overall value, amenities, and service 5 stars. Is it a 5 star hotel? No but the room was…read moreclean, comfortable bed, mini fridge, nice shower. Breakfast buffet included, lunch and dinner order service, bar. Spotless pubic area, doormen will assist w taxi etc. Very secure. Nice property and staff. Located close to Restaurants, a mall, atms, and C stores. Taxis, Uber, and bus stops close by.

Customer service is perfect at this hotel! Everyone was so courteous and thoughtful, we had never…read morebeen out of the state as a family and we were nervous about the whole trip but I'm so glad that we decided to stay here because they made us feel so welcome! We had breakfast with them one morning and we had no idea how to even begin, well one of their employees offered to tour us and introduce us to all the options available. The room was perfectly clean and the view was amazing! You're only minutes away from shopping, restaurants and parks which is nice because I was afraid of the location being too far for us to do anything fun! I can't thank them enough for their hospitality! I will definitely be visiting on our next trip to Guadalajara!

El primer autobús de Primeraplus llegó con dos horas de retraso. Perdimos el autobús de conexión de…read morePrimeraplus. Antes de llegar a la estación de conexión, Primeraplus no respondió a mi llamada ni a mi mensaje de WhatsApp para cambiar los billetes. La aplicación de Doters no incluía ninguna función de ayuda ni de cambio de billetes. Luego no me hicieron ningún reembolso. Tuve que comprar billetes nuevos para otro autobús. ¡Tres horas después de escribirles por WhatsApp para cambiar los billetes, una persona me preguntó cómo podía ayudarme!

My family and I used Primera Plus to get from Guadalajara to Colima. No reservations made, just…read moreshowed up to the counter and purchased our tickets. We were given lunch before we boarded. Consisted of a drink, a sandwich, and a small bag of cookies. The Scania bus was nothing but luxury. Very smooth ride, large chairs that can almost lay down flat, supports for your legs, and an entertainment system with movies and games. Tons of room to make the long ride comfortable.

Well, visiting here in the lake Chapala area, I called this taxi service for a ride. When I…read moreexplained I was English no Espanol. They hung up on me.