over promised and under delivered. So frustrating with the multiple errors and time frame being pushed back from details being missed. Some of the windows literally have shims hanging out of them and the window header has gaps . It was clear they didn't mask off their work areas as there was saw dust everywhere. Promised trim and then was shown that it "wasn't in the contract " for 80 grand it was pretty disappointing for this to be the finished product read more

Centra Windows - Gaps in the header - Windows Installation Near Me - Nanaimo, British Columbia

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On Jan 25 Centra Windows replaced 5 windows in my house. the installers were clean, fast, and efficient. That is not the problem. I had applied for current rebates under the Clean B.C. program. I told this to Jonathan, the salesman. He failed to inform me that the rebates did not apply to the windows that he recommended and were ultimately chosen, but that they did apply to upgraded windows. Although more expensive, the rebates would have more than covered the difference. By neglecting to provide full and relevant information about the choices available, Centra has caused me to miss out on thousands of dollars in rebates. read more

We had our large living room window installed about 3 years ago and have been very pleased with its appearance and function. There was a minor adjustment in its cosmetic appearance that was facilitated by two great employees of Centra Windows. Ian and Chris, after finishing a large job next door stayed longer and made this adjustment. This happened at the end of their work week however they were so positive, encouraging and professional in rectifying the situation. Many thanks to these guys who gave this unexpected extra task a great professional energy. Thank you so much, Ian and Chris, and I continue to be sorry that I prolonged your Friday work day. read more

...after waiting 6 months they finally started a window install ( 50% cash down from the start )...and got the balance ...finished nice window from outside, but never finished inside job...after the basics were done, the head guy says to us, "we can't finish because our drywaller is too busy, so we'll take off a hundred bucks"...then left all the interior finishing, which was agreed to in the contract, up to us two seniors...they told us to get someone to do all the drywall and painting...we tried in vain to get someone, but to no avail...no one is going to come back 3 times for drywalling for a hundred bucks...we contacted company and ask get them to finish what they promised to do...but and got the Royal brush off...how sad, since it's a private family business... read more