I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

Do not give this place your business!!! The customer service absolutely sucks. I returned after…read morerecieving bad service before and nothing has changed. Plenty of other great shops around town.

The guy outside with the music was polite so two stars. The ladies inside immediately made a…read morenegative comment when I walked in. Then the high prices hit me. PS5 controllers, $55, $65...the same as brand new in the store. Nintendo Switch (console) $248...but no dock. $299 brand new in stores. If you don't know, you don't know and spend more than you need to. Upsetting and no need to return.

I went to this pawn shop and met with the owner Michael. He was a very nice guy and his staff was…read morevery helpful. I strongly recommend this place.

Be VERY careful in dealing with this store. They will initially make an offer to you only to renig…read moreon it and start nickeling and diming at every opportunity. I would not recommend ANYONE shops here as it is obvious the store owner Michael Lazar is FAR more concerned with trying to screw over his customers than trying to earn repeat business and stand by his offers.

What a joke. First off no one greeted me, the manager is rude.... I went in to sell something that…read moreis indeed worth alot of money to the right person but they dont buy this particular item. I was fine with that but the lady didnt let me finish what I was saying she was smug and acting as if she could not wait to tell me that. She suggested other pawn shops that was cool and I got better help on the phone calling around then I did in person at Cash Pawn. I have never had an issue there before I will never go back and save your energy. You'll get better service at run down gas station. Silver lining I was able to sell my item for more than 5 times as much as I was going to take that day to a man out of state and I have another one!!! Turned a 4,000 dollar profit. Horrible place.. Go to any Pawn Shop but this one!

Went in to sell a couple electronics-- a laptop and tablet. Was totally expecting to get low offers…read moreon both anyways since it's a pawn shop, so that wasn't my issue. The clerk helping us was super patient and kind, but the lady who I'm assuming was the manager, Mary, was incredibly rude, short-tempered, and made my husband and I feel stupid. Customer service here wasn't worth doing business with them, so we left. There's plenty of other pawn shops around so save yourself time and go elsewhere.

I went in to try to sell three JSA certified autographed sports jerseys. They wanted to give me $5…read moreapiece for each one.

I have been coming to this store for a number of years. The staff is always friendly and willing to…read morework with you. Steph is very knowledgeable and helpful in finding the right jewelry for myself and wife. If you need to borrow some quick cash I recommend going there first. Keep up the good work.

I came in here to sell an item and when I first came one of the people offered me more and when I…read morecame back they offered me less. The manager specifically. Also the customer service is horrible. The manager is very rude and has no type of friendly customer service to offer. Don't come here. The customer service is 1/10! They need new people working here. Also when I first came in I told the manager I wanted to sell something and she was just made it seem like I was stupid with the way she answered back. Go somewhere else. And honestly I'm not someone to write reviews but I needed so nobody can experience what I did.

I have been a customer of this particular location for about 3 years. The previous staff was…read moreamazing, so friendly and easy to work with. This past month there is a completely new staff and the custom service is horrendous. I will not be returning.

I went in with my BRAND NEW computer and the guy was very nice but they offered $50. I tried…read moreselling it on marketplace but we needed the money immediately so we went back in and a woman was very rude. Brown hair and sparkly mask. She offered me $40 when I said we would take fifty. Then she had an attitude the entire time and then she was clicking away on things she shouldn't have been and said "what are all these passwords for?" As if it's any of her business? Her coworkers and the guy from the other day was telling her what to do but she was so nosey about my information. I accepted the $40 but omg please do not go here if your selling electronics that are worth a decent amount. I felt like she was being racist because she made me feel like I was the sketchy one when she was and she was the employer. I'd give 0 stars if I could.

Went in and got a firearm at a very reasonable price, great staff and very knowledgeableread more