For our October holiday this year my wife and I booked Centerparcs at Whinfell for one week. The times don't tie in with the Scottish school holidays as you can only book it from the Friday to the Friday, and so unless we take the children out of school for a day we had no option but to miss the first day of the holiday.
For one week for the five of us the cost was £1701, this included a
woodland lodge (entry level accommodation) £1608
a disposable BBQ pack of 2 £10.50
A family grocery pack £52.50 (shopping that in any shop would of cost about £10)
Cancellation Insurance £30
So, before we set foot on the park, we had forked out a total of £1701
My wife and I are very busy people and so we did not have time to pre book any activities before arriving at the park. However, it assured us on the website all activities can be booked during your stay. And so, we felt confident of have a good family holiday full of lots of activities for the children.
No activities were available for the duration of our stay, we were forced to find groceries outwith the park then made to walk a mile in the rain with our shoppoing and children, one of whom cant walk to get back tot he lodge,.
My family are my wife and I, a 10-year-old girl, a 5-year-old girl and a 1-year old boy (Still in push chair)
We arrived back at the security after going outside the park for groceries to be met by a lady saying we had to leave the car in the car park. This was the last straw I said to the lady if I wasn't allowed to drop off my family and our shopping at the lodge then return the car to the car park, as others had done the entire time of our stay, including us, then simply bring my possessions along with my refund down to security and well go home.
She said nothing walked away from the car then returned with two other security guards, one of which a large man approached the car and said "you need to park your car" we all felt hugely intimidated by this but I refused to just give in to their bullying, saying I will not be humiliated and bullied into forcing my family to walk a mile in the rain simply because we spent money out with your park, and so he called his guest services manager who asked to speak to me, he handed me the phone, whilst I was sat in my car, and a very angry and loud women started shouting down the phone at me to "get out of my car!" it felt like something out of an action film with three security guards all wearing bright yellow high vis vests dressed head to toe in black surrounding the car whilst an angry lady screaming down he phone at me to get out of my car, at this point the children were all screaming and crying, all very upset not knowing what was going on. read more