Ok place, you can get a low fee but with people who are still in school…read more I thought the counselor I saw was ok, didn't talk a lot, I felt like she didn't know what to say. The place itself is confusing, office's are on different floors of an old 3 flat building.

Horrible, horrible. Specifically LCPC Rezman. I know many people don't like to publish review on…read moretherapy because well, then you are just "crazy." But suffering from depression after trauma is pretty commonplace these days. I actually decided to try seeing a "woman" because I felt I had been holding back on a few issues with a male therapist I had seen for awhile. He was actually quite good and I felt I was impeding my progress based on not discussing the specific female trauma. This therapist came as a referral, one of several, from a friend's therapist. I called several and all wanted cash upfront and weren't part of my insurance network. This one was listed as in network and confirmed that they were in network and submitted to insurance. To summarize, what would otherwise be a long review of issues, Check your insurance and that this person is indeed in network. Never, pay her direct. Let her submit the claim. She's charging $150/hr for 40 min visit. Let her earn it. She has since been downgraded as the type of provider she is. Which basically means she can charge what she wants and your benefits less. Gee, I wonder why?unscrupulous billing perhaps? Bilking the patient? Saying she will submit your claims and then months later you receive a bill with a note saying to pay her directly and submit the claim yourself. She overcharged by the way as a part of the PPO network. Which is why she likes to have you pay her directly, because if she submitted the claim, she'd only be reimbursed what she agreed upon as part of the network. Then she sends you a bill with incomplete or outdated codes, so your insurance will jerk you around in reimbursement. She doesn't return the insurer's calls or the patient's. The kicker after several months of calling back and forth, not only am I out the amount she overbilled, I'm out one of the claims totally because she failed to call in the 2nd and my last visit to her for approval and you know how insurance is these days, if they can deny a claim they will. It also helps if that you are going to see a "talking doctor" that they actually pronounce your name correctly (after you've corrected them several times) and that they not eat up half your session obsessing about insurance & payment. If I earned $150 bucks an hour (in her case $150 for 40 min), I'd hire a frigging office manager. As a side note, how much do you think these therapists requiring direct payment are actually declaring as income? If I were the IRS I'd do some serious auditing. When I called this woman, she had no record of the bill she sent me or my payment of $300 (which was a Cashier's check). She could easily not declare much of her income and no one would be the wiser. I mean unless you are into the tens of thousands in medical expenses, you can't deduct or itemize much of your medical expense on your tax return. You solely take the standard deduction. What a racket! This woman is probably not declaring much of her income and then also deducting things like laughably her "office" expenses. What a mother flipping joke. No wonder healthcare is thru the roof in this country. As to the response from co-director, there was no confusion. Before I even visited her, I confirmed her status with my insurance. Her tier level changed after about 8 months of back and forth with her bill & the insurance company. The insurance company themselves said they didn't understand why she was having me submit the claim. Her demeanor during sessions was not present (can't pronounce my name right after being corrected & obsessing about insurance during sesssion on both visits). In addition, she kept no record of my visits though I contacted her about my bill within 6 months of those visits.

Was treated condescendingly and disrespectfully by the intake therapist because I was honest and…read moreadmitted that I wasn't looking forward to undergoing therapy. I was told that I was wasting her time. I didn't realize one has to pass a litmus test to seek treatment. There are tons of other therapists in this city; do yourself a favor and avoid this one.

My husband and I worked with Dr. Anne for couples counseling. She is a very pragmatic and honest…read morein her feedback and really helped us learn to communicate much better. The office staff checked our insurance benefits and was very responsive. I would recommend for those seeking couples therapy.

Place seems scammy, and they do this for business. Why are…read morepeople milking money out of poor innocent patients that need help with their mental wellbeing?!! My therapist was nice and all, and I liked her a lot. But 133$ weekly payment per session seems a bit much!!! Is everyone needing to pay that much to seek out care here?!? Not even BCBS insurance covers it until some quote on quote "expensive weekly deductible" is made. That's hella way over expensive and over priced. No other place I went to ever did some so call "deductible" type thing. Anywhere else I ever went for therapy, never was this expensive! At most the weekly payment for sessions would be 30$! This however is a bit too much. It was nice while it lasted.

Absolute waste of time. Played email tag with a therapist then, when we finally spoke by phone, she…read morespent several minutes on intake (personal questions, etc) only to tell me she wasn't available at the days/times I was looking for. Maybe next time ask about availability first? Bonus negative points for referring me to a clinic that doesn't treat my issues.

I have been meeting with Dr Robin for several years and have nothing but positive things to say…read moreabout him and Brightland Health. Very professional and attentive care.

I have seen several psychiatrists over the years, but when I met Dr. Robbins, I immediately knew he…read moretruly understood me and could help. I have been seeing him for over five years, and throughout that time he has been incredibly knowledgeable, patient, and kind. If his staff says there are no openings, Dr. Robbins will personally make time for me--whether that means staying late or doing whatever he needs to do to fit me in. Not once has he ever dismissed me or told me he wasn't available or that I should just go to the hospital. That level of care and commitment is rare. I highly recommend Dr. Robbins to anyone looking to feel like themselves again and live a happier, more joyful life. Thanks to him, I am smiling, have my energy back, and feel excited to explore the world again. Thank you, Dr. Robbins.

My 15 year old child is under the care of this group- my ex wife misrepresented our relationship…read moreto them- they did not know that I have 50 / 50 custody over my daughter- when I asked them about it and get told to find information on the internet- great- could you at least provide me a hyperlink? I don't appreciate the lack of communication, professionalism and accountability.

Two different therapists, very rigid in their respective approaches, even after we specifically…read moretold them we did not want a "by-the-book" approach. The second therapist, Heather, told us that was fine, and then our third session in, literally pulls out a book and dared to look shocked when we were upset. Medical director did not care, basically said we were probably beyond help if two different therapists - both inept and who retraumatized us both with their incompetence. Even the front desk clerk was callous and crappy toward us when we were obviously emotional and upset from our encounter. Quote: "Maybe The Family Institute isn't for you." Northwestern needs to get its name off this business. Can say the Family Institute accelerated our path to divorce at a point our marriage still could've been saved had anyone given a s*** about helping rather than lying, reading their scripts, and getting their $$$.

I USED TO WORK HERE, and I am glad I left. I would never refer a patient here or recommend this…read moreplace to a fellow provider. While this company may have been a decent option for patients and employees in the past, recent changes to their programs have exposed a disturbing lack of consideration for the well-being of patients and staff (in my opinion). This location became short-staffed because over half the employees quit in a short period of time and clinicians' caseloads doubled. Consequently, it was difficult to meet patients' needs. On top of that, when all the staff in the child/adolescent program quit, they forced a new therapist from the adult program (who had no clinical experience working with kids) to take charge with little to no training. Some would say these decisions fall below ethical standards and are not in the best interest of the patients. You deserve better. If you are looking for an IOP or PHP program in the area, there are several other options.

HUGE mistake to bring my son here. They admitted him without fully screening him to see if their…read moreprogram was a right fit, and I wish they would have told me up front that they are incapable of handling combative behaviors, even though I was very transparent during intake. Frustrated with being stuck waiting in little rooms for hours on end, my son was easily agitated. Rather than allowing me to intervene as he escalated (they insisted I "disengage") they allowed him to pick up objects which he then either threw or held up in defense mode, leading them to give up on him - obviously he was set up for failure. They also allowed him to run around hallways and ESCAPE from their secured area, leading to a 30-minute hunt for a 9-year-old boy throughout stairwells that lead outside near a very busy street. During discharge, they suggested a more aggressive medication for the sake of "calming" him, and suggested places out of state to send him to. Then they had the gall to charge me hundreds of dollars for THEIR negligent treatment of my son, and our family's further life disruption by keeping him kicked out of school. Fast forward to a year later, and we found a great local school for our son - a therapeutic day school that is designed for autistic kids. Thanks to a school that knows what they're doing, our son is thriving there, and he very obviously did not need to be institutionalized or over-medicated. Rogers... how dare you give up on a boy who needed help, suggesting that he needs higher-level institutionalization and more aggressive medication, and setting him up to have had his schooling delayed. DO NOT SEEK HELP FROM ROGERS BEHAVIORAL.

My partner was referred to this practice by one of her providers…read more Before any of the therapy sessions started, they canceled three appointments in a row. We lost five weeks of time dealing with this organization.

Centers for Cognitive Wellness has provided thoughtful, high-quality care in a warm and…read moreprofessional environment. My therapist is knowledgeable, compassionate, and genuinely invested in helping me make meaningful progress. I've been very impressed with both the clinical care and the overall experience.

I started with this office in 2020 when I was left high and dry by my previous therapist. Amanda…read moretook me on as a patient and made me feel like I'd been a part of the In Touch family for years. She really did save my life in more ways than one. I did some group sessions and met individually with couple other therapists as well and always knew I made the best choice for my own care. This practice works with multiple different therapy strategies that can help almost anyone who needs it. I highly recommend you check them out.

I am so grateful for the attention to detail with my treatment. I have been struggling for a long…read moretime and with Amanda's amazing attentiveness, I have found more confidence in pursuing mental health care. She's been amazing helping me facilitate a care team and taking a holistic approach to treat what has been challenging me. The space is so peaceful and all of the therapists have such helpful insights. Scheduling and billing have both been wonderful working with me and the arts therapy exploration has allowed me to feel more comfortable and confident to develop more self care routines. I can't say enough good things about the Intouch and motion team.