THE WORST COMPANY EVER!!!! I bought my house 6 years ago. Never ever had a problem. This company bought the loan and its increase after increase, fee after fee. Increase in escrow 4x. They are a sneaky conniving company. The customer service is rude and doesn't help at all they are just mouth pieces. read more

My Father had a mortgage with Cenlar and we paid it off (or we thought) just before my father passed away ( a week before) . Well it seems there was a balance of $100 that some how magically appeared on this account after he passed that some how grew to several thousand $'s and even though the city recognized me as the new deed holder Cenlar would not speak to me about the account. They are absolutely the worst to try to get ahold of. They refused to believe that the notarized signed and sealed documents from the city confirmed me as the new deed holder, they refused to call the city office of deeds to confirm, refused to accept the paper work that the city provided , and refused to speak to me. It was really a ruse for them to allow the account to go delinquent that way they can add late fees and "escrow " fees that almost no one on thier end will explain. Finally after it got to the point of foreclosure (two years later), because they refuse to work with me or even talk to me about the account , we finally got a payoff letter from the law firm (who agreed that I was the rightful deed holder and should have access to discuss the account, and again this is thier own lawfirm they hired to process the foreclosure) and that amount magiccly increased to $10K + from a principal balance of $100. This company is nothing more then a thief they new they rather let the account go delinquent and refused to dicsuss the circumstances with me. Every time you get a actual live person they have to transfer you to another department that will hang up or not answer at all. Once you do get ahold of that other department they will just tell you that you must submit the request or anything else in writing , then they will never respond to the written request. I had to call a week after I sent each form and request in writing because they will not send you a reply. They wont even let you know if it was accepted or declined. they just toss it and hope you dont contact them. NEver ever can I recommend this company. read more

Cenlar misdirected my monthly payment to another account and then send me late payment notices and had their collection department called to collect debt. I must have spent 40 plus hours on the phone waiting and explaining the situation to them with nothing resolved. They admitted the fund was misdirected to another account, escrow, but said they can't fix it and need a supervisor to call me back. Their supervisor never called and in the mean time their collection Dept kept calling. Another problem is their representatives are rude and completely useless. They would put me on hold for 20 minutes to research a problem and the return and tell you they can't help and a supervisor would need to call back. And if I say something that they didn't like, they would hang up the phone and let you call back back after waiting 40 minutes, then hang up again if they see the same number. Horrible company and people. I have filed a complaint with BBB and currently working on a lawsuit and state attorney complaint. This company should not be in business. This company and its people are the I have ever experienced dealing with in my entire 50 plus years dealing with businesses. They should be shutdown. Please shut them down before they do more damage. As for my problem, god knows when they are going to fix it. I truly believe they are using my money for their own benefits. Thanks a bunch Citi for handling my account over to them. I will never deal with Citi or Cenlar again even if they are the last two companies on earth. Very discouraging. read more

Cenlar - Cenlar logo - Mortgage Lenders Near Me - Ewing, New Jersey

Dear Cenlar, Instead of having your reps reading from a script, can you tell them to actually BE HUMANE? Long story short, my dad passed away 6 mos ago & I'm taking care of his estate. How in the world is one of your reps going to ask me to verify HIS security questions? Oh yeah, why don't I phone him in Heaven? And after I repeatedly said "my dad passed away. He's dead.", your reps are still going to go on & ask me to verify his security questions? Great, thanks for not being helpful & emotionally taxing on a person who just lost a loved one. Thanks for the long hold times too. I think it took more than an hr hold & 7 reps later to get to that conversation up there. - A really annoyed Elite Yelper read more

Quick update- I'd like to give zero starts rather than my initial one star. So after "Staci" messages me and tells me someone will reach out, someone actually does. But calls, says he'll send an email with payoff instructions, takes 2 days lol. Firstly there's interest and late fees. He says they can't waive them (of course not) Secondly he says the only way to pay this off is via wire transfer. Really?! I'm not a business and am not setup for wire transfers! My bank will charge a hefty fee for that. After replying to him with my dissatisfaction and shock he says he "personally doesn't agree" with his own company's policy!! This is really insane! Any lawyers out there NEED to get a class action law suit going against these blatant scam artists! I'm happy to help in any way as I really am in disbelief that such a company exists! read more

Cenlar - CS rep admitting he doesn't agree with his company!! - Mortgage Lenders Near Me - Ewing, New Jersey

Staci no I am not signed up for paperless billing. If you want your money, mail me a frigging statement like all my other bills are done. The whole point is this company is so lazy it doesn't want to do anything right. Just a bunch of lazy people if you ask me . But when someone goes out of their way to way to make a pay early and you all take days to post it is unreal. read more

We own two properties, and somehow these muppets posted a payment to the wrong one after years without any issues. As you can imagine, this led to some serious problems with our primary lender, and could have had more serious consequences since we were left uninsured on the other property. Despite the fact they are supposed to be the subject-matter expert, we had to guide them through researching the issue. Finally figured it out and had them expedite a fix. read more

Do not use! They are scammers. They keep charging and will not close your account. I've been fighting them for 4 years to close my account. read more

Ugggg...now they service 3 of my home loans. So, now I have 3 different websites, 3 different user names, and 3 different passwords and all have different "secure"!password requirements. I'm almost always confusing or forgetting passwords. Then, when you call you can't actually get to a person without an account number which they don't provide on the email they send reminding you to log in because your statement of ready. Don't want to, but I guess I'm moving to paper statements... read more

Could I give less than one star? I have been trying for hours to reach anyone at Cenlar. I need a copy of a 1098 for a prior year. The automated system does not recognize my loan, probably because I refinanced it. Also, it does not recognize me by any identifying information. Their automated customer service only gives me the same number to call, so I go through the same run-around, over and over. They need to hire a few live people who know their system and can find past year's information. I have had amazing service from other lenders. Cenlar needs to do better! Helen S. read more

Liars and thief's!!!!! Do not do business with Cenlar This business is a joke!! My father died in October 2019 and I have been wasting 2-4 hour every other day speaking to incompetent people each and every time!!!! Most very nice but it's not their fault what is company makes them do or say The issue keeps coming up that I am not an authorized person to speak to, even though we sent a cashiers check to pay off my mothers house 144 thousand dollars!!!! In March 2020 Why did we do that, because the customer service person told us! They kept the check for more than 90 days therefore thanks to Bank of America, we can void it finally. It's been In cenlars possession without paying off the house. In the mean time all reps says it's a huge mess sorry a supervisor will call you back. Never. In the mean time the house is In collections and all over again I sent all the documents . Wtf! I paid out of my own money so the little scam they are trying to do doesn't work. I was told by one of the 50 people I spoke to that the mortgage would be waived because they had the entire check. Nope. Called again on hold currently for another hour which I'm going to explain myself and they will say I'll not authorized and there's no documents..... I hope they really do record all the call so they can better themselves. Ridiculous read more

I had a previous negative interaction with this business previously, however, their professionalism prevailed in the end. I was contacted by a very nice customer service representative, to resolve that matter. She was able to answer all of my questions and quell all of my concerns. I am in no way saying that their business is perfect, but I am extremely thankful for their professionalism and timely resolution in addressing my previous matter. Thank you Cenlar! read more

I can't tell you what a nightmare it was to have a loan serviced by Cenlar. We got a HELOC with them via a broker. Had to take out an initial amount. Turned around and paid it back immediately. HOWEVER, we didn't pay in the right place on the website so they marked it as a late payment. 30 days later they reported me to the credit agencies as having a late payment. I spent years rebuilding my credit and they knocked 120 points off it in one fell swoop. Their timing was wonderful considering I was in the middle of buying a house. When I attempted to call someone at Cenlar, had to tell my story to 5 different people (took 90 minutes) before they finally sent me to someone who worked on HELOCs. Seriously. How many times did I need to say HELOC? This guy tells me how I paid principle and no interest so the payment is late. He also tells me that Cenlar shouldn't have marked that as a late payment as we were still within the 60 day grace period from when the loan was originated and that he would submit to have the late payment removed. Claimed he would do it. Later on I get a letter from Cenlar stating that the request to remove the late payment was rejected because it didn't have appropriate records supporting my claim (that was filed for me by Cenlar staff) - AS THOUGH THE RECORD SUPPORTING MY CLAIM WASN'T THE PAYMENT HISTORY THEY READILY HAD ACCESS TO! But the most stunning example of incompetence/corruption/both was when we went to pay off the HELOC they put up every possible barrier to doing so. The biggest CF was when they refused to transmit a payoff amount to escrow until we submitted proof of homeowners insurance. Keep in mind, we already had the HELOC for over six months at this point and homeowners insurance was definitely a requirement of the loan and definitely something we submitted while applying. How is it that Cenlar gave us access to a six-figure credit line without ever having asked for proof of homeowners insurance? I don't know but if you take what people say on other sites (e.g. BBB) about them forcing insurance on people that already have it (while making a nice profit) and put it together with their seeming inability to know when their customers have insurance, you can draw your own conclusions. We practically had to beg them to let us pay them back before they finally sent the payoff. Damn near derailed closing escrow. Bottom line, I have never wanted to bang my head against something so hard as I did after ever interaction I had with Cenlar. If you have any option at all in when it comes to who services your loan I have to ABSOLUTELY, 1000% WARN YOU AGAINST USING CENLAR!!!! read more

Unfortunately after refinancing our home with Homebridge (smooth and awesome process) the loan has been sold to Cenlar. The customer service is definitely not what you look for when you try to interact with a company managing your home mortgage. We had literally to chase them plenty of times from March to July in order to accept our money, wanted to setup a bi-weekly payment but I had to interact with at least 7 different agent, 2 escalation managers and I've been answered differently each time. I thought I've been just unlucky but researching online the average review rate is 1out5 so its definitely a pattern. Looking forward to refinance soon and hoping not to end up with Cenlar again. STAY AWAY read more

The only options I have to save my home from foreclosure is to call a number. I just had major jaw surgery, cannot speak due to healing, and no one will help me in chat as it's virtual and I'm just trying to make a payment and set up the additional missed payments over the next 30 days to prevent homelessness. I'm starting to feel like they're not willing to work with me and they're fine with taking my home. I've sent several emails to various Cenlar addresses and no response. read more

Worst company I ever did business with, and I didn't"t even want them. I got a loan at Hunting ton bank and cenlar bought it. That's when all the problems started.I sold my condo after 3 years and had to call ( recording) over and over again until I had a person. I wanted a pay off amount and they kept transferring me to another person. Finally that emailed the payment amount. I bought a bank check , went to the post office sent it priority, two days, needed a signature. Then they sent me a letter saying I needed another 150.00 because of the interest in the 2 days in shipping, I paid. Now I'm getting letters from collections agencies. I have a high 8 on my credit rating. If they mess up my credit rating, I'll pay for a lawyer and sue them. One hand doesn't know what the other is doing. I would advise you to straighten this mess out because it's very aggravating. I would never advise anyone to use this company. Not very professional. read more

UPDATE. The following day 05/11/21, after posting my original review regarding Cenlar's non-existent customer service, I received this "follow up" from a representative offering to assist me in the issue. Attached below is the short conversation with the representative who contacted me via Yelp. It was just more canned, templated "Sorry" responses regurgitated from other "customer service" representatives - as well as the "Wait another 24-48 hours" for no one to call you back BS. I stated my concerns about their lack of communication/follow up and asked her what my next course of action should be if the problem is not solved this time. The message clearly shows it was read, but then promptly ignored with no response. Suffice to say, I have very very low confidence anything will be resolved soon. ------------------------------------------------------------------------------------------------------------ UPDATE #2. 05/12/21 1700hrs After posting the above update I received another Yelp message from "Claire". Again, I received only a hollow apology that no supervisors have contacted me following my requests and NO answer to any of my questions. I was only told that there is a "process" the social media team must go through in contacting the appropriate department. See attached photo for her response. At about 1140am today (05/12) I received a phone call from a customer service representative (CSR) from the "Research Dept". Again a CSR only, and NOT a supervisor as I've requested numerous times. The CSR was unable to help me in any way regarding my situation. She stated that she would "research" the issue, contact a supervisor and would need (you guessed it!) ANOTHER 24-48 hours. This brings us to the weekend, so the earliest I can expect to hear back from Cenlar is Monday 5/17. The CSR stated that if the issue wasn't resolved at this time, then she would "escalate" it to another level supervisor, however she was unable to tell me who that may be. I requested she skip the BS research part and "escalate" it now, which was met with essentially no response. I again asked to have a supervisor call me immediately, which was met with the standard response of them having to submit a request and a wait period of 24-48 hours. The CSR "attempted" to contact supervisors via an in house messaging system, but after a few minutes told me some weren't available and others did not respond to her request. The CSR told me she would check in at the end of the work day to see if there was any response and get back to me with a status update. It's now 5:15pm PST and NO response from the CSR or Cenlar. Being as they are based in New Jersey, I highly doubt they are still open. This situation just keeps getting worse and worse. Just when I think there is no possible way a company and its employees can be any more incompetent, they surprise me again with more stupidity, false promises, and flat out lies. Unbelievable. read more

Cenlar - 1st PM via Yelp. - Mortgage Lenders Near Me - Ewing, New Jersey

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This review is not in reference to recent events like covid ever since I have had my loan with cenlar it has been stressful. Whether its the long wait times the unfriendly staff, charging ppl late fee for their mistakes. They just sold my loan to flagstaff bank and I didn't mind like I said they were the worst. So I have high hopes for this new company. Rather than dealing with cenlar they actually told me what was going on in my loans.. they informed me I occurred a late charge. This confused me considering I pride myself to make sure my payments are on time or within my grace period. I asked this young lady when was this late charge applied they informed me back in June. In June I was still with cenlar... I call cenlar... No answer.... No answer.... Finally I get through the animated phone tells me I'm now banking with flagstaff and hangs up on me left with no other option. No hey i wanna speak with someone nothing..? Now here's the reason for the late fee back in June. Cenlar will charge a fee if you call in a payment you can make a free payment online via app or website. The app is a new feature that they made. I downloaded the app for more convenience and made my payment. I get a notification I have a late fee.... I call they told me they apologize . And take late fee off.... see where this is going...? This company is crooked and I would go as far as hoping ppl before they get a loan with them look up this yelp. Let my misfortune help you make your best decision. while writing this whole thing I have been on hold for 1hr... New update lady awnser tells me here whole life story "I'm 65 years old I been around the world when it co.es to credit reports she informs me 1 late charge won't hurt your credit.." payment history has a high impact on your credit. She tells me im particular and accurate... I'm not i just went through the ringer with this company and I feel like this was their final f$#@ you. True 1 mark on my credit won't hurt but that 50 dollar well covid isn't done with us 2020 isn't done with us Gavin newsom sure isn't done with us. She tells me call flagstar its theirs to handle even though I already called flag star. They informed me its cenlars because it accused with them. Cenlar says have them call us .... 1hr wait I doubt someone will call on my behalf. Like I said let my misfortune help your decision. read more

Cenlar - This is cenlar's label - Mortgage Lenders Near Me - Ewing, New Jersey

Worst lender I've ever had. Difficult to even get approved to discuss my account with them. Want you to send a written letter to them anytime you need to change something on your acct. read more

If i could rate this company any lower i would. im buying a lot from a couple who has cenlar for their loan on their house. its been almost 3 months to get a parcel release. i would not recomend this company to anyone. they are rude and do not want to help correct anything. steve hayton shayton96@yahoo.com read more

Cenlar has been a nightmare to work with. My mother passed away and I need a release of lien or payoff on her loan. I have sent all the correct documentation to be successor on her account including: Death certificate, birth certificate , letters of administration, decree of property, photo id settlement agreement. I have put in numerous requests for a pay off and a call back. Nobody has been able to help me. Losing my mother has been the hardest thing I've dealt with and this has made it worse with not being able to get the help I need. read more

Amazingly (though not surprising given that this company has very few - if any - ratings above every poor) Cenlar has lost documents sent by my CitiBank Banker three times (mail, fax and fax) and by myself (three times via fax). In addition, when transferred to their website team - in the middle of our conversation, I was suddenly placed on hold (they probably were anticipating that I would hang up out of frustration) Best advice - demand your lender to have a choice of where ones loans are being administered. I had an LC serviced by this (ahem) company and for so furious that I just laid it off to get rid of them This company is very SMART!! Their strategy is to provide such BAD service t read more

They Are truly the worst company ever they move your principal only payments to escrow ,pay taxes when not due .They always have a excuses. They do everything just above the line of legal to get by, However have been sued so many times and they have lost. And if you are with NJMFHA unfortunately, you will get thrown to these sharks so if you can do not do FHA. They cause you to be late , they are rude and NJMFHA is just as bad as the know what this company does they hold a contract with them and I went to them for help and no luck. I picked and got loan through my own bank but because I got first time homeowner had to be sold to these people ./ I document everything , got lawyer in case . I believe it is five years and I can get away from them unless, someone finds a way to keep me in this hell. read more

They have no customer service and their chat function does not work. Cannot attach a simple pdf to clear up my issue and they refuse to read, or at least comprehend, the documents and correspondence I have sent. They send their customers to a special place in hell and refuse to assist them. They do not warrant so much as one star. They are worse to deal with than any cable, utility or government agency. read more

I am updating my previous 1 star review to 3 stars after months of wrangling to correct an insurance record and get refund from Cenlar. Given the hours wasted in the process and painful interactions with the system, I can't make it higher than 3 apparently. However, I think it is necessary to reward the effort they put in fixing the issue, no matter how inefficiently. I still believe everyone deserves a second chance; giving up on them would only kill the last incentive for redemption. Please keep fixing your mistakes and relieve the suffering of your customers! read more

Horrible!! Sadly, I have two loans with them. You can't reach a live person t save your life. They are not good at communicating as the one time I reach them and uploaded my insurance documents months ago I stupidly thought I was good to go since they never reached back out to me expressing they needed any thing further. Come to find out they didn't pay my insurance (as I have an impound account) so I got dropped and they are of course charging me over double. They are allowed to screw up and make the borrower pay for their screw up. Clearly not happy with them and can't wait to someday refi and find a far better lender!! read more

Cenlar took over servicing of my mortgage soon after I refinanced about 5 years ago. When I looked them up online and saw all these bad reviews, I got pretty concerned. All I can say though is that I set my payments up on automatic by having my bank send them a check each month (payments are controlled by me, they don't have direct debit from my checking account) and I've never had a problem. Everything was done as it was supposed to have been done, I got all my statements and tax forms on time. I think I called customer support once or twice and someone solved whatever it was I called about. About a year ago, my mortgage loan was transferred to a new servicer and Cenlar handled the transfer without any problems, including forwarding a payment I automatically made to them, to the new servicer. In a way I think reading all the bad reviews helped, because I made sure everything was taken care of and done automatically, and as such, everything worked perfectly and never had any problems. Maybe a good lesson there for some. read more

Horrible company. My loan was paid off June 1st and I still haven't received my escrow refund of over $500. They sent me 1 check and then stopped payment which caused my bank to be overdrawn and now I'm waiting on a second check that they said I should receive next week. I paid my payments on time or before due date every month and this is how they treat their customers??? read more

June 30th 2021......... I'm now communicating with a 3rd person at Cenlar since my first Yelp review. Still no refund. They say they mailed me a check over 3 weeks ago. Nope, never received it, and they tell me to "give it some time" REALLY?!?!? The US Postal Service does NOT take over 3 weeks to deliver mail. What BS from Cenlar .......AGAIN!!! Still getting $50 a month late fees from my real mortgage company and Cenlar seems to take no responsibility. ........... Anyone know a good lawyer? Stay tuned............ read more

The insurance department is totally incompetent. Forced charging additional flood insurance even though I already purchased additional flood insurance as they told me to. It's been 3 weeks and my account is still not reimbursed. What's even worse if they DOUBLE paid a separate flood insurance. Now my account is in DEFICIT. Customer Service is horrendous. On the phone for over 1.5 hour waiting to talk to the "supervisor" Angelica. She had a major attitude and not apologetic at all. I was trying to explain the story to her and she interrupted me multiple times saying there is nothing they can do. The customer service don't have any sense of responsibility when it comes to customer's money. Seriously considering refinancing just so I don't have to deal with Cenlar again. read more

If I could leave a review with zero stars, I would. Citibank transferred a loan they were servicing to Cenlar way back. The loan was originally taken out by my deceased mom. She passed in 2016, and I supplied Citibank with all the paperwork in 2017 showing I was handling the estate and was now the owner. Deed at Monmouth county shows me being the legal owner since 2017. House has been in my name since the middle of 2017, and property tax bill shows the same. Cenlar neglected all these years to request any documentation from me. I paid off the loan this past February 24, 2024, and Cenlar overshot the payoff payment amount by $126.33. They sent the check for the overpayment to me with the Estate of (deceased mom) and refuse to write the check to me even thought the funds were transferred to them from my PNC account to pay off the loan. Now they're saying they want my birth certificate to prove I'm her daughter, my mom's death certificate, her will, and my photo identification. How disgusting and low will a company go? If this doesn't say how low, then I don't know what does. Stay far away from this company. Their employees are neglectful and truly don't understand the appropriate documentation to request. Their delay tactics are hideous. Just this week and last week I've dealt with Lisa, Ryan, Stephanie, and Mark, not to mention the other two women that assured me they were handling this over a month ago and resending a check in my name. So happy I'm finally away from this because I believe they were handling payments incorrectly and misapplying funds to interest versus principal which is why I paid off the loan and went with another servicer. (Day 2) Claire T. Never reached out on the Yelp app to message me so I could respond to her with the information she requested. I called Cenlar at 9:30 EST and spoke with LaTonya. After a ten-minute hold, LaTonya was told to provide me the email address of Adrienn Kowalski, a media spokesperson, and that she was unable to find any Claire T. Located at Cenlar. This doesn't surprise me at all. If Claire truly wanted people to respond with appropriate information, she would initiate a message out in this app because everyone knows the company has to initiate contact first. I am of the opinion that Claire T. Is a BOT. (Day 2) Someone named "Lisa" from Cenlar called and left a message on my home line. No extension, no last name, no direct line. She asked me to call customer service. This is the second time this same woman has left a message. When I call customer service, they have no idea who left me a message to return a call. More delay tactics and mismanagement. My email to Ms. Kowalski or someone from her division goes unanswered this morning. (Day 3) I received an email today by someone with the last name of Plocher who stated if I didn't receive a check that Cenlar could reissue me a check. Another example of the epitome of mismanagement within this company with this person reaching out and not knowing that I was asked to shred the check by Cenlar employees over 1.5 months ago since it was made payable to my mom's estate and there isn't a bank account because all assets have been transferred into my name over 8 years ago. (Day 4 May 13, 2024). After providing all necessary documentation and calling in today after receiving a Cenlar letter asking for me to sign yet an additional document, I've now been transferred around and put on hold several times all in order to get a refund for $126 and change because Cenlar gave an incorrect payoff amount. Just today alone I'm on hold for 43 minutes in order to get a check sent back to me. Now I'm being told by Katrina in the HELOC loan division that it will take them till May 22nd to review and possibly send a check made payable to me now that they've added me as a successor in interest in this account. They've had loan payoff funds in full since February 24, 2024. read more

Edit to say-they DID FINALLY FIND my refund. Due to the pandemic they are shorter staffed. However it's still quite curious that it took over 80 days to simply issue me my refund. I will give them 3 stars as the check is in the mail + they are working to resolve this. HELLOOOOO CENLAR NOT ONLY is my loan PAID IN FULL they claim to "not see the refund" I have proof of!!! Why is it 60!DAYS LATER & my property tax REFUND IS STILL NOT AVAILABLE & when I call I get hung up on. Horrible company. The city processed a refund to this slow as the dinosaurs company on 12/25/2020 HI GUYS!! can I get it before Easter.... read more

Cenlar - FORTY TWO MINUTES FOR NOTHING!!! Shame on cenlar - Mortgage Lenders Near Me - Ewing, New Jersey

We have been trying to reach Cenlar repeatedly because of a payment issue but we haven't been able to reach anyone. We made an online payment before our loan was transferred to another company and Cenlar did not inform the other company that we have already made the payment. It's incredibly frustrating especially since we cannot reach anyone through the customer service phone number. Update: Reaching Cenlar through social media is really the way to go when you want to talk to a representative. We talked to Tara and she helped us resolve the issue quickly as well as giving us the information we requested. read more

50 minute hold time and I finally got to speak to a live agent who was looking into my loans and when she switched from hold to back on the call she must have hit the wrong button and hung up on me. Cenlar is too good for call backs as I still haven't received one even though they have all our information. Not to mention I waited 2 hrs on hold on Friday for the representative, Wens, to infer I was a liar and guarantee me a call back from the manager on Fri (2/5). Even when I asked what if this doesn't happen (which it didn't), his response was I'm putting a request in so it has to happen. I just found out he never put the request in for a manager to return my call. Cenlar is too big to care. Shame on them to treat people like this. Without our business, these miserable live agents wouldn't have a job and cenlar wouldn't be in business. UPDATE: I have changed my review from 1 star to 4 stars. Thank you Cenlar for getting everything I needed taken care of. Granted, it did take a lot of time, effort and frustration but in the end I appreciate the customer service they provided in making things right. read more

Cenlar Loan Administration is Just HORRIBLE! IRRESPONSIBLE and NEGLIGENT! Extremely poor customer support! I have been put on hold for more than 2 HOURS multiple times in the last 3 months. I have followed up on making tax payments on our property 45 DAYS ahead of the deadline date to avoid penalty, and YET the penalty fee came out from our escrow. To correct this error on your part, we have been trying to email you and call you since December and no one is willing to help out. And NOW, apparently there is a shortage in our escrow and you are charging more in payments every month to make up for the balance. How did this happen???? Extremely frustrated with this process! Can you at least connect me to a escrow specialist to figure this situation out? I cannot get a hold of anyone via call/email/messages. I cannot have my payments increase! Please reach out!!!! read more

I have been dealing with an issue since February of this year. I have tried to communicate you via your website and it is useless. I have sent message after secure message and get no help. Your online chat group has one answer: I'm new and don't understand, can you try again. I have called the Presidential complaint line 5 times on consecutive days and I've received no reply. I wouldn't recommend this company to a dog. If you have any consideration for a senior citizen on a fixed income who has been waiting 5 months for MY MONEY. please contact me. The one-star review is only because there are no minus rating points. UPDATE: yes my review was answered within 10 minutes but see below. I was contacted by the Media department who sent the boiler plate response that was almost word for word in every negative review problem. I failed to find anything positive about this inept unprofessional company. Over 4 months going back and forth and without resolution. I get more professional responses from my 8 and 4 year old grandchildren. I would love to take this situation higher but I'm sure that isn't going to happen. read more

Update: Company response highlights issue and failure to understand. Last year I could make a principle payment at any time whether the monthly payment had been made or not. I can do that with my primary mortgage with a different company. Now they say the monthly interest loaded payment must be made first which is an interest grab and reduces my drawdown of principle. Further it prevents the ability mid cycle when additional funds become available to immediately draw down principle. Company refuses to allow online principle only payment from time statement is issued unless monthly payment is made first. This was not the case prior to this year when I was able to make principle only payment at any time. I am set up with autopay so there is not an issue of whether my payment will be made on time. This company is now preventing me from reducing my principle when I want to thereby increasing the interest payed over the life of the HELOC by forcing early payment of the monthly payment which is loaded with interest preventing principle reduction. Shame on Citibank for using this company to service all of their mortgages read more

This company stinks. Our Citi mortgage was sadly sold to them 2 years ago. In order to get away from this God-forsaken company we refinanced in December. We are now still waiting on nearly $3000 that they owe us from our escrow account and that by law they are supposed to send us within 16 days...... Any call on our part is met with rude and unprofessional so-called customer service reps. May this company rot in hell. read more

Stay away from this company. I would give negative stars if possible. I tried to contact them but their customer service is horrible. Cenlar has not pay my property tax and I try to call them. But no one picked up the call. Now my tax status is Delinquent. I can't wait to change my mortgage bank. I'll stay away from citi because of Cenlar read more

I'd give ZERO stars if I could....after reading through a number of the other reviews here for CENLAR, this does have me seriously concerned that this entity is intentionally employing misleading business practices to eek every dollar and cent possible. My very simple task: to payoff my mortgage loan. Firstly, why and how is it that CENLAR doesn't allow for their borrowers to pay off their loan balances online? This should've been an early red flag to me in how painful the process would be over the next 8 weeks. So no option other than to call their customer service number to try and pay this loan off...you'd think they would make it easier on people to pay off their loans than to have to deal with multiple calls into their customer service team (with a wait time of at least 45 minutes every time....unbelievably aggravating....all this to try and pay off a loan!). All in all, I spoke to 4 different customer service reps over a span of 2 months to pay off the loan with them. The first 3 reps were 100% useless and inept. By the 2nd and 3rd calls, I asked for the payoff statement to be emailed to me in addition to the physical copy in the mail....received neither copies. In fact, never received anything pertaining to my payoff request until I got on the line with the 4th rep and went irate and threatened to report CENLAR to the Better Business Bureau. Miraculously, what shows up in my email inbox within 5 minutes of ending the call and then my payoff statement in the mail a week later? UNBELIEVABLE..... I am 100% convinced CENLAR does not want their borrowers to pay off their loans so they can continue to earn interest income on these loans. I haven't yet received my loan true-up statement post the wire last week but if I see that they screwed around with the payoff fees or interest or any other balances, that will be the last straw! I know most of us didn't choose to go with CENLAR (in my case, CitiMortgage sold off my loan to these guys). My advice would be to STEER CLEAR. read more