I would've written a review about this place last year, but I was still grieving the loss of two…read morebeloved grandparents 19 days apart.
At the time of writing this review, I've been to three funerals at Elgin Mills Funeral Centre. The first was pre-COVID-19, where the service and the burial was very well conducted. The staff were extremely professional and well mannered. Honestly, nothing to complain about.
The second funeral was during COVID-19 in the winter, where only 10 people were allowed to gather outdoors. Everyone else would have to remain in their cars and watch from there. It was a simple funeral, where the casket was brought to the burial spot. There was a moment of silence, then bowing to respect the one gone. Afterwards, the casket was lowered into the ground and then buried. The official funeral is OVER. Everyone else watching in the car were able to come out and offer their respect in groups of 10. Again, nothing much to complain about this experience.
The third funeral was 19 days later, and my family decided to do the exact same thing as the second one, since it was with the same extended family. THIS TIME, we encountered some issues. We hired pallbearers, because there was only a limit of 10 people at the funeral, but hired pallbearers don't count, which is good if you're short on people to carry the casket.
ONE of the pallbearers that we hired parked her car RIGHT by the road of the burial site. I can understand that she probably wanted to get out as soon as her task of carrying the casket was finished BUT for family members who were ACTUALLY THERE for the funeral, we could not see the funeral from our car. What the pallbearer did got noticed by the funeral director, but he couldn't get her to move her car until AFTER the casket was brought up, which was super frustrating because it broke the solemn mood.
I believe the funeral director and the funeral centre need to train their employees better on WHERE to park their cars. Especially with COVID-19 and how there's a limit for how many people can gather, getting a good view from the car is important. They need to take a lesson from Tina Lee, CEO of T&T Supermarket, who teaches her employees to park FAR from the entrance so that customers are able to get the best parking spots.
Also, in the third funeral, I did NOT appreciate how one of the employees stepped on the casket as it was being lowered. THAT AIN'T COOL and SUPER DISRESPECTFUL. Instead of using your feet, USE YOUR HANDS to adjust the casket placement!
FINALLY... recently, when visiting my grandparents' grave, we brought two flower arrangements to honour them. We haven't got the tombstone for the grave yet as it takes time to get it made. TWO WEEKS LATER, when we were back... the flower arrangements were destroyed with tractor marks seen over them. HOW DISRESPECTFUL!!!!!
I know we got a lot of snow, but it doesn't mean you could just run the tractor like whatever. Like seriously, just because they're dead and you don't know them doesn't mean other people didn't love them when they were alive. Please treat the dead with respect!!!
From all of these experiences with Elgin Mills Funeral Centre, I could only offer 2 stars to this place. I neither recommend nor not recommend them. Just meeeehhhh... Only one word of advice: If you are coming here for a funeral, make sure you have a STERN TALK with the funeral director on how he runs his staff BEFORE the funeral.