This is the message I sent to them. I called your 866 number and the RUDE lady who answered the phone refused to tell me what fruits and vegetables are used in your product. I have Multiple allergies that can cause me to go into anaphylaxis so I need to know what is used, and she gave me an attitude when i requested for her to just verify that beets, which i cannot eat, were used to color the beverage, SHe hung up on me. I will return your product and promise to never purchase it again if that is how your company treats their customers.
I have never had a company refuse to tell me what the ingredients are considering they are life threatening to me. When i asked if there was a manager to speak with she said she was the only one to speak to customers.
Customer service is definitely not her strong suit.
This is their response:
Good Day Deborah,
Thank you for reaching out to CELSIUS! We apologize for the poor experience that you had, and we hope to better serve you and all customers. The information that you requested is considered proprietary information. We are unable to provide the specific fruits and vegetables used in the formulation. While we cannot guarantee that CELSIUS would be safe when it comes to anyone's allergies, we have tested and verified that the major allergens such as peanuts (including peanut oil), milk and derivatives (e.g. whey, milk, caseinate etc.), eggs, fish, crustacean shellfish, soy (except refined soy oil), tree nut and wheat are not present within our formulas. If you have any reservations, we recommend that you do not consume CELSIUS.
Please note that CELSIUS is not recommended for people sensitive to caffeine, children under the age of 18, or women that are pregnant or nursing. Please visit our website for a more detailed explanation of the ingredients and functionality of Celsius products.
I guarantee you I will NEVER purchase their products again!! read more