The manager was rude and just didn't want to help me in the least I will NEVER go back…read more I will drive to Grenada where they don't mind helping me and where they are Not RUDE .

I wish I give zero stars. The staff here is rude, and not very well trained…read more Management was just as bad. Totally shocked at their behavior and lack of knowledge. They work on commission, you would think they would have customer service skills, but none.

Rudest mfers I've ever met. I walk in and they just stare with a rude look. I said nicely what I…read moreneeded and just continued to stare at me. I was like okkk so I just went and walked around. There was only 1 other person in the entire store with 2 workers. I figured 1 of the 2 could help. They look confused on everything, like IM bothering them.

Daughter purchased upgraded phone, rep told her she would not lose her photos saved in her ICloud…read more Well guess what 30k photos did not transfer to her new phone ICloud. She allowed old phone for rep to wipe out photos. She did initiate while in the store her uploading process. She has contacted support 2 times and return for rep to assist in recovery. Pissed that her phone photos were wiped out. Should not had been until all her photos were transferred. She has had multiple phones with this company and never experience a problem. You fully trust the rep and the end result is devastating. All her photos indicated save on her phone. Maybe should of had service in our prior state where there has never been a problem and people aren't asleep in their guarantees. So, either keep old phone, don't allow wipe out and initiate sign-in in store and not outside of store.

The battery on my old phone would no longer take a full charge and I had to recharge it every…read morecouple of days whether I used it or not. I could find a new battery online for $15-20 or I could get an upgraded version of my old phone for free. But I wanted to add a full keyboard and the ability to edit emails and notebook entries and that, for me anyway, required hands on rather than order over the internet. Verizon chose to close the store I got my last 5 or 6 phones (I have 3 mobile accounts) from on Camelback at loop 101. So I picked the closest store. I got to the store a little over an hour before closing and the place was busy and I was like 10 or 11 in line with 3 reps working. So I have plenty of time to play with the phones and have my questions ready. My turn cam after about 40 minutes. I asked my questions, finalized the decision and walked out near the closing bell with an LG enV3 in cobalt blue. Although the system has changed some over the years, I remember being seated at a desk like I was dealing with a bank manager, it still seems like you cannot get out the door from any kind of service in less than 30 minutes. Verizon doesn't seem to be the least expensive but in this area seems to have been at or near the head of the pack when it comes to coverage where I like to be. And I cannot remember dealing with a rep in person, on line or over the phone that had to go find out an answer from somebody else.

The best customer service - very helpful, efficient, proactive and patient staff with a great lady…read moremanager. This store has closed at this location and moved 3 miles west to 91st ave and Northern.

They were knowledgeable with their products. They helped me decide on which phone was best for my…read moreneeds. I am very pleased.