Rudest mfers I've ever met. I walk in and they just stare with a rude look. I said nicely what I needed and just continued to stare at me. I was like okkk so I just went and walked around. There was only 1 other person in the entire store with 2 workers. I figured 1 of the 2 could help. They look confused on everything, like IM bothering them. read more

Daughter purchased upgraded phone, rep told her she would not lose her photos saved in her ICloud. Well guess what 30k photos did not transfer to her new phone ICloud. She allowed old phone for rep to wipe out photos. She did initiate while in the store her uploading process. She has contacted support 2 times and return for rep to assist in recovery. Pissed that her phone photos were wiped out. Should not had been until all her photos were transferred. She has had multiple phones with this company and never experience a problem. You fully trust the rep and the end result is devastating. All her photos indicated save on her phone. Maybe should of had service in our prior state where there has never been a problem and people aren't asleep in their guarantees. So, either keep old phone, don't allow wipe out and initiate sign-in in store and not outside of store. read more

I signed up with Verizon in Dec of 21, switching from Att after years with the service. Not ONE thing Verizon promised was true, from the promise of a "Free Phone to the actual amount of the bill. Also, I was told I did not have a contract or obligation after receiving promotional money, and I also paid for I cloud service which I never received. This is not a Corporate Owned store, and cannot or will not actually try to help, only refer you to someone else in Verizon. DO NOT believe anything they tell you......I do not recommend this store or Verizon. T Mobile was honest and up front about everything...Verizon WAS NOT. read more

Getting a new phone can always be a pain. Jordan at the local store made it as painless as possible. He was very informative and gave us honest opinions. read more

Hello everyone I have a long story I will try to be as clear as possible.im writing this review so that my story would reach the head office or the owners..a horrible story that left me devastated and I lost a lot of money for trusting them..on April I bought a Samsung 7 s for my son on his birthday and in the store they told me there is an offer of but one get one free.. Ofcourse I took the offer.. Anyway going through purchase steps is very very long, the sales man literally had me standing there for more than two hours doing minor paper work just going and coming in a slow motion .. I recall I signed everything and I recall I was not told that I have the offer of insuring my new Samsung or not.. Few months before I got an apple from the Apple Store and I remember clearly when they talked to me about the I care and I totally agreed and signed up for it .. They phone was for my son why wouldn't I buy insurance.. I totally forgot to ask about it during the tedious two hours process and I was tired.. To cut long story short, just after one month even before the first bill was due the phone was stolen , I reported to the police and went to Verizon they said sorry nothing to do!! I called the call center asking why I was not offered insurance the phone is new and expensive and it's a present for my son why no body told me.. I offered to pay retrograde and enroll me in the insurance but they kept me on the phone for sooooooo long they then told me speak to our insurance company and they connected the call.. The insurance company said its not our call if Verizon wang to enroll you they make decisions not us. I called Verizon they said no insurance company make the decision ?!!!!!! Now what's going on who is in charge ? Where is the supervisors ?? Why do you want to lose customers,?? It's NOT MY FAULT I AM THE CUSTOMER I DHOULD BE TOLD EVERYTHING BY THE SALES MAN. If it's their fault they have to correct it . I also told them ok about the other phone please allow me to insure it before anything goes wrong but they refused and I repeat all this took place before I even was due for any payment so it was pretty early,. Why did they refuse me to insure the other phone? And why did they not offer me the insurance from the first place??? Did they mean it??? Now I lost the phone before I paid the bill and I list the whole Amount of the phone which is almost 700 dollars and it's all their fault!!! Second thing, when I took the offer of but one get one free the sales man gave me s promo code to use on the web site to get the price of it ( after I signed for it also) in order to receive the total amount of the second phone he said very clearly you do it after 8 weeks.. Now I'm logging on to do it and the website denies the code totally.. I tried to call the call center but I can't reach a live agent .. So I ended up buying two phones instead of one and totally paying for both phones where one is lost and insurance denied due to THEIR FAULT and the other one where I was supposed to get it free I'm paying also for it because the promo code is not working and NO KNE TO ANSWER MY CALLS TO EXPLAIN ANYTHING I think I fell in to a big fraud.. I never knew such a big name company will be very reckless and irresponsible for the customers like this starting from hiring reliable sales people to resolving their customers issues.. Verizon is very very very bad Zero stars read more