MY husband and I decided it was time to upgrade phones so we went to the verizon closest too us. I am currently disabled in a wheelchair the sales rep Brian met us at the door and helped by holding the door for us to get in. We were greeted with a big smile ,a HELLO and seated immediately. Brian the sales rep was very kind, considerate, knowledgeable and very helpful with explaining the different options available. We made our choice with no pressure sales talk trying to sell us a more expensive phone. When we left I felt very good about having gone to that store and Brian told us more than once if we had any problems to call him and he would take care of resolving the issue. read more