Good Afternoon,
I am having HORRIBLE ISSUES with your store located at 4444 W. Vine st. Kissimmee, FL (407) 917-0002!!!!
I called your store at the aforementioned location and asked if they could repair my iPad screen and the guy on the phone said yes and quoted me a price of $89-$99 to fix it so I took my IPad for a screen repair 8/9/17 and the guy at the store said he could repair it in a few hours which was fine and I told him I would be back the next day (user name on the receipt is RBIAO)I came back the next day and he charged me $100 which was unprofessional because he quoted me $89-$99 but no big deal so I paid and left. When I got home and tried to use the iPad, the screen was jumping all over the place from window to window and was unusable so I called the guy and told him what was going on. The guy apologized and said to bring it back because sometimes the parts are defective and as it was Sunday he couldn't do It that day but he'd get it done and call me Monday. Here is where it gets infuriating.
Monday comes and goes and no call. Tuesday comes and goes and no call. Wednesday comes and almost goes with no call until I call the store and speak to a different guy named Juan. I speak to him and he says he doesn't know where my iPad is. I ask him if there are any at the store and he says there are 2. I asked him to pick the black one and I give him my password and to use it. He does and says to come pick it up so I hop in the car a do so, mind you that each trip is 30 minutes each way.
When I get home, once again it's the same problem, the Windows on the screen are jumping around like they didn't even repair it!!! So I call the store and ask Juan if I could speak to the manager and to give me his number. Juan says I can't because HE DOESN'T KNOW THE MANAGER'S NUMBER and there's no way to call him. BS!!! So I say, "so if you had a problem at the store or a problem with your paycheck, you have no one to call because you don't know your bosses number???!!!!" "Yes" he says. Unbelievable! I told Juan, "look, one way or another I'm getting that number. Either you tell me or I'll find it online." Again he stonewalls me. So I call another store just to find out how I can get in touch with a manager. ANY MANAGER!!!!
So I call another store (407)917-0153 and talk to a guy and ask for a manager AND HE WON'T GIVE ME A MANGER'S number and says, "different location, he can't do anything". I KNOW you are the same company, just give me a number!!! You all are called Cellaris, so I KNOW there's some guy out there who lets you use the franchises name so GIVE ME THE GUYS NUMBER so I can resolve this. "NO." So NOW I go online and find the (888) number and guess what? I get a voice mail.
ALL I WANT IS MY IPAD TO BE FIXED THAT I PAID FOR AND IF THEY CAN'T FIX IT THEN GIVE ME A REFUND AND I WILL BE ON MY WAY!!!
PLEASE!!!!!!! read more