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Services - Cell Icon

Device support or repair

Mobile phone support

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1 year ago

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Best Buy Mobile

Best Buy Mobile

(2 reviews)

Went to this location to do a hardware upgrade and transfer over an account from telus to rogers…read more Started with porting over the account from telus to rogers. Their staff member "Wes" kept making mistakes (lying to us), first he told us the credit we would receive wound bring the overall price to $80. Then when it came time to pay the visa machine asked for $380. He then said he had to call rogers. He called rogers and then said he made a mistake. Fair enough, we left and went to Apple. They gave us the correct credit and we purchased the phone for $80. Went back to best buy to check their price on the hardware upgrade for our other line. WES tells me it's $179.99 and shows it to me on paper. I tell him I'll be right back because I need the company card as its a business account. I come back 5 minutes later and he tells me the price is $229.99 now, and because I bought the other phone from apple I should leave and just go back to apple. (His words). I asked to speak to his manager. Turns out she was standing next to him the entire time. Her name is "Vivian". She was actually less helpful than expected as she just kept repeating "the phone is $229.99". When I asked her why her staff member quoted me $179.99 minutes ago, she said that it was because he was quoting for a different account type. When I asked why they quoted me for the personal account price when they knew it was a business account. (Had been mentioned several times, and they had confirmed they knew that it was a business account. In summary, I would make sure that if you do have to go to this location make sure you don't get stuck with either Vivian or Wes helping you, as they are not trustworthy.

Always a great experience. I have bought my last three iPhones from here on the day of release or…read morenear. Always the best experience. Vivian and company are uber informative and helpful. They are amazing in dealing with my service provider and have scored me a service plan that rocks every time. Also have a good a great supply of accessories such as cases. It beats having to stand in line at the Apple Store.

Cell Icon - mobilephonerepair - Updated May 2026

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