Original Issue: + I brought the device in with a defective USB port and paid for a board replacement The Results: + After bringing it in three times, the USB port works again - The frame holding the device together is now broken in several places - The LED (after two replacements) still does not function correctly - The original screws "went missing" and longer non-standard screws were inserted, which have now compromised the screen - The plastic screw-holders holding the board to the frame were completely stripped - The phone was returned to me with a broken vibration function - The back cover no longer stays on by itself due to the broken frame - The OEM screen, which has lasted the entire life of the device, cracked without any impact during normal use, due to the longer screws and broken frame - I can no longer remove the the back cover (a standard feature of this phone) - Tape is now holding the entire device together, courtesy of Cell Clinic Explanation: The device brought into Cell Clinic had a defective IC on the charge port board, which was causing issues with other hardware in the phone. USB charging and data transfer were not working. The solution offered by Cell Clinic was to replace the board containing the IC. After the work was done and receiving my phone, I was disappointed to discover that the replacement board had a defective LED. With a new problem, I had to I bring the device back to Cell Clinic, and explain the new defect in the hardware that had been installed by the technician. After the tech provided me with information about several unrelated issues with Apple product serials (my device is not Apple hardware, and does not require hardware with proprietary serials), the tech offered to replace the defective board as per the replacement policy. The second board that was installed is semi-functional, but still has an LED that does not function correctly. The phone was returned to me with a non-functional vibration function. Additionally, in replacing the board twice, the technician broke the plastic frame of my phone in several places, and stripped the plastic screw holders securing the frame to the main control board and other hardware. This broken frame with stripped screw holders was not replaced or repaired, and when I received the device from the tech after the second repair, the vibration function of my phone was no longer working. More than six screws were also missing from inside of the device. The fact that the hardware was returned to me with missing screws and a broken frame seems unprofessional and dishonest. The missing hardware is my personal property, and the frame should have been replaced when the tech broke it. Instead, the device was returned to me in such a condition that the technician taped the insides together, informing me that I can no longer open the device from the back, which I had no problems doing prior to Cell Clinic servicing my device. This also impacts the thermal properties of the hardware and battery, as the CPU heats up more quickly. According to the tech, the device will no longer stay closed without the tape. Three days after receiving the device with a broken frame, the screen has now cracked. This was not due to an impact, but due to the normal use: operating the screen while it was in a phone holder. In the three years I've owned the phone, the screen has survived multiple hiking trips, phone holders, tripods, and other adventures. Simply using it while in a tripod or a phone holder has never been enough to crack the screen, but with the frame broken and non-standard screws longer than the originals holding inserted, it's apparent that the screen cracked during normal operation because it's lacking structural support, the screws went in too far, and they caused the screen to crack during normal use. So a rather simple board replacement has snowballed into a completely broken device with an incorrectly functioning LED, a cracked frame, and a cracked screen, held together by tape, which cannot be opened. This is the level of service that I received. None of these were problems before I brought the device into Cell Clinic. All I needed was a functional replacement board. I didn't need more issues. If you're wondering whether you should bring your device to this location, consider how many additional problems you can handle. In my case, the quality of the replacement parts and the level of service that I have received have been unsatisfactory so far, as my device is in far worse shape than it was before I brought it in. That being said, I will bring the device back to see if Cell Clinic will be willing to correct their errors. If the device is restored to its original state, with a stable frame, a properly functioning LED, properly-fitted screws, and fitted back cover that doesn't require adhesive to stay shut, then I will update this review accordingly. I hope your experience is better. Now I need a new phone. read more

The worst place to have anything repaired! I had to come in 5 yes FIVE times to have my phone fixed. I came in for a simple screen repair but after each visit something else was ruined. After the first visit the sensitivity of my buttons was ruined and the bottom buttons did not work. I dropped off my phone and was told to come back in an hour. When I came back after an hour nothing had even been touched on my phone and I had to sit there for an additional 90 minutes waiting. When I left I thought everything was fine until I got home and realized that the microphone to the phone was disconnected and not working. I went back for a third appointment to fix the microphone only to have the volume keys and speaker not work. The 4th visit was to repair everyone once and for all but it was rushed and the back of the phone was not glued properly. I had to go back for a 5th time to have my phone properly glued together. The phone is literally ruined and I ended up going out and spending $1000 on a new phone. The "manager" at this location has no business calling himself a manager. He is incredibly rude, thinks he knows it all but yet couldn't even make me feel like was being looked after after wasting so much time there. He claims that no phones are ever glued back the way that they should be, he also doesn't prioritize people with appointments and basically said "too bad we are busy and will fix your phone when we can". You would think if my appointment is the first one of the day and I'm coming in for the FIFTH time he would make some type of effort to apologize or make the situation right. Just because of him and his customers service skills I would never recomend this place...never mind the fact that I had to come in 5 times for a simple screen repair and waist 9 hours of my life sitting and waiting for them to never actually fix it properly. read more

Amazing customer service. i walked in and explqined what was wrong and the nice guy at the desk listen and explained how they work and what they would try and what the best and worse case scenarios could be. Thankfully it just ended up being my S6 Samsung battery came loose and they replaced it. kind of works out since my last S6 battery was already on the fritz. They are good at what they do and provide their work at a fair price. They also look like they sell quality pre-owned phones for decent prices- which is what I was prepared to get if the repair was not possible. They have wifi in the waiting area and magazines and they have loads of phone cases/chargers/and cords for purchase as well. it looks like it's just the 2 guys- front desk and back of house so be kind if it's taking some time for the work to get done because they are so worth it. The work for my phone took 30 min tops. read more

Peggy is super. But when Peggy is off, there is a male Caucasian, who treats every question from a customer as a liability issue. I picked up my phone for software repairs. The configuration looks different. I asked him if the technician could help. He thought it was a complaint. He knows nothing about the business, and his "know everything" attitude sucks. It took the technician (a nice East Indian) 30 seconds to show me how it works. read more

Took my phone in because the camera lens was cracked. They told my they would know if the camera needed to be replaced or just the lens only once they were in there. They just replaced the lens, their honesty was much appreciated! Very friendly staff! read more

My daughter broke her screen for her iPad and was absolutely devastated. I brought it on to the Surrey location and had it back the next day. It works perfectly thanks for the quick turn around read more

I dropped into the Surrey Cell Clinic recently for a battery replacement and a new iPhone screen. I anticipated it would take at least a day for the repairs but was thrilled when they told me to come back in 45 minutes considering a round trip from my home is just over 50 km. The costs were reasonable and the service was excellent. I also appreciated the measures taken in response to COVID-19. Signage and physical distancing were well marked. The online appointment scheduling also helped to control the number of people permitted inside the building and the efficient service I received. read more

This is the second time I have gone to cell clinic to get a phone fixed. The reason I went back is because of their service and quality repairs. I recently dropped my phone and the screen cracked. I booked and appointment online ( not necessary as walk in are more than welcomed) and within an hour they had it back and running. As if nothing happened to it. They not only took the time to fix my screen, but also cared enough to diagnose and make sure everything else is working. Their prices are fair for the quality work they do. They're professional, have good customer service, and can provide a quick and easy experience. I recommend giving them a shot you won't be disappointed. read more

I took my old iPhone 4S into get a replacement battery. It was ready on time, less than an hour, and works great. Only $50 I thought that was reasonable, although I had not shopped around. Friendly customer service, definitely give them a try. They won't give you very much $ for your old phone (sell on Ebay) but you can get a used phone for not too much $ with a warranty. Great alternative if you're on a budget. read more

I got an iPhone X glass screen replaced. Saved around $170 compared to letting Apple fix it, but the difference is very noticeable. I now have a corner of my screen with a flicker. Any dark icons or text leaves a shadow when I scroll by. The 3D Touch function basically doesn't work anymore. It could be a bad install or cheap glass but either way my phone is worse off than before I brought it in. Although the glass isn't broken anymore so that's something. read more

Came in to have my Huawei Nexus 6P repaired. I was very pleased with the honest, professional service that they offered. I would definitely recommend the CellClinic.ca in Surrey to all my friends and family. read more

I am happy I went to Cell Clinic. The gentleman was very nice to me and he was very helpful in helping me get a phone. I am using it now and it is perfect. Thanks again for your service. read more

Fast service. Replaced my iPhone 6 screen in 10 minutes. Very good service. Thank you

I came in here to unlock my phone. Peggy was super friendly, patient and professional. The place is very legit and I was able to get repairs on my phone done in a very timely manner not to mention being very close to Guildford Mall so I shopped while I waited. She also put on my phone screen very efficiently. Highly recommended for all mobile hardware and accessory needs! Five stars!! read more

I had an iPad screen repaired on June 15, 2018. It was busy when we are but it was nonetheless completed the same afternoon. Sandy realized the price she initially quoted was incorrect and called us to let us know it was nearly $40 cheaper than she had thought. Fast, cordial service and honest. 5 stars. read more

I came for a drop-in session just as they opened, as I wanted to get the dying battery in the Huawei Nexus 6P switched a new one. Peggy provided me pleasant and professional service, and switching the battery out didn't take very long. While there was a complication regarding the screen, CellClinic resolved the issue quickly with no additional charge. Overall a great experience, and I would be happy to return again if I needed any devices serviced. read more