I went there for a regular blow dray, nothing fancy. I have very long and quite fine hair and was…read morelooking for having some style that could hold until next day for an event. Unfortunately the hair dresser used a very weird old fashion technique: she fully dried my hair before using the brush and during the brushing she even applied some hair curlers. She did not use any volumizing products although I had asked before starting. So the result was really mediocre although the store is very expensive for Lisbon standard.

Is it crazy that an American girl would go all the way to Lisbon for a hair appointment? Hell no,…read morewhen the appointment is at Facto! In full disclosure, I was already in Europe, but I had plenty of other cities and salons to choose from. I did some online research, discovered Facto, and my gut told me it was the right place for me. Was I ever right, and you can bet I'm going back. I'm already planning my return to Europe with a first stop in Lisbon for another fabulous Facto day! The atmosphere at Facto is ELECTRIC, with owner Antony Millard leading the charge. An absolute gem of a guy--a heart of gold in the guise of a rocker. One of the most touching things to me was seeing Antony's caring, charismatic interactions with all his staff, and how they all engaged with each other. They're obviously friends, but even more so--they're a Facto family. And as for Ana, my stylist, where to begin? She's pure genius with color, treatment, cut, and style. I went in with badly dried-out hair from a summer of sea swimming, the remnants of a previous botched color job, and a photo of the new style I wanted. Ana delivered all that I wanted and more. We talked about what to do, and it became immediately obvious that she knew how to handle my mess. "I trust you," I said. "Do whatever you want." She painstakingly colored my hair, applied a deep condition/repair treatment (Liquid Hair), cut it brilliantly, and styled it in a way I'm actually able to repeat. During the whole process, she took time to show the up and coming stylists in the salon the various techniques she used. That's pure Facto--everyone pitching in , helping out, and learning from one another. I couldn't be happier with my hair. It's fresh and new, and yet it also feels more like me than ever before. While I was in the chair (because I spent a good 5 hours there!), I watched several clients come and go. Each person left looking like they felt like the most beautiful person on earth, and the most beautiful version of themselves. And that's exactly how I felt when it was finally time for me to go. Thank you, Facto, and especially Ana and Antony, for the experience! I can't wait to return!

This is by far the best hair salon I have ever been to. I have lived all over the world and had…read morebeen so dissatisfied with so many hair stylists, and after 3 years living in Portugal, I finally found the best place for color, cut, and style. Sad to have only found this place now as I may be leaving portugal soon. But for now, I'll be coming here all the time! My guy is Emanuel! Hands down the freaking best. He did an amazing job with my haircut, color, and style. Not only does he know how to treat my hair, he is also attentive, fun, and funny. Thank you, Emanuel. You are so gifted. I'll see you soon!

It's always a relaxing vibe there and every design I have ever requested has turned out perfectly.read more

I found Dez salon on Fresha, and booked an appointment due to their near-perfect rating. I highly…read morerecommend making a reservation, as they can get quite busy! My nail technician Kam was fantastic, she really took care of me. I specifically don't prefer electric filing during gel removal, and Kam took note and made sure to go very gently and used manual filing technique to remove the rest of the gel. Great location, good atmosphere. Kam was attentive to the details for the nail art I requested, and I truly felt like it was a nice collaboration and result. I'd highly recommend requesting her as your technician. The salon also conveniently provides other services such as pedicures and also eyebrow threading.

Visitei este salão no dia 30 de maio de 2025, enquanto estava em Lisboa para o funeral da minha…read moremãe. Pedi apenas um corte de cabelo e uma escova -- em nenhum momento pedi ou autorizei a aplicação de uma máscara capilar. Mesmo assim, aplicaram uma máscara sem o meu consentimento. Durante a aplicação, a funcionária ficou a manipular o meu cabelo molhado durante bastante tempo, o que me deixou desconfortável. Saí do salão preocupada com a possibilidade de terem colocado algum agente alisante na máscara sem me informarem -- algo que sei que alguns salões fazem para facilitar a escova. Logo depois de sair, comentei com a minha sobrinha que o meu couro cabeludo estava a coçar. A comichão continua até hoje e sinto que o meu cabelo está a cair mais do que o normal. Isto preocupa-me muito, especialmente porque já tive uma experiência parecida no passado com um tratamento de queratina que me causou uma queimadura química e queda permanente de cabelo. Liguei para o salão e falei com o Yohann, o proprietário. Ele negou que qualquer produto do tipo tenha sido usado e prometeu enviar-me a lista de ingredientes aplicados no meu cabelo -- mas nunca recebi nada. Para piorar, o corte que recebi do Renato foi apressado e mal feito. Fiquei com fios soltos e desiguais por todo o cabelo. Pelo preço que paguei, o serviço foi muito abaixo das expectativas -- tanto em qualidade como em profissionalismo. Se realmente não usaram queratina ou qualquer produto químico, então por que razão o meu couro cabeludo está assim? Neste momento, estou a procurar ajuda médica com um dermatologista para verificar se houve queimadura química. Caso seja confirmado que um produto nocivo foi aplicado, irei apresentar uma queixa formal às autoridades competentes em Lisboa. **E mais um alerta: eles não aceitam cartão de crédito -- e só informam isso no final.** Imagine se eu não tivesse dinheiro suficiente para pagar por um serviço que nem sequer autorizei por completo. **Não voltarei a este salão e não o recomendo, especialmente para pessoas com cabelo encaracolado ou couro cabeludo sensível.** Aplicar produtos sem o consentimento do cliente é algo totalmente inaceitável e pouco profissional.

My visit at this hair salon felt very much transactional. The hair stylist expedited my haircut in…read more15 min. I had to go back later in the afternoon to get it fixed after I noticed uneven strands of hair. I also had to ask my hair to be washed again as their hair product made it look greasy. The haircut was fine in the end but the overall customer experience was poor and I'll opt for a hair salon that takes more time with their patrons.

Sara and her staff are fantastic. Full service, possibly best mani-pedi-facial combo I have ever…read morereceived. The total price was 68 euros. Be sure to make a reservation for the specific services you want, they are small and have a lot of loyal clients.

The girls are all sweet hearts. I had the most pain-free wax - and i got EVERYTHING done...and…read moreusually I cry :-) Loved my pedicure as well. Will definitely come back. Great value and kind staff and a cozy environment.