I would give zero stars if that were an option…read more
This has been, without question, the worst experience I've ever had at a med spa. I went in for my 8th laser hair removal session, expecting the same level of care I had previously received. Instead, I walked into a completely different business name--"You Just Better," formerly Ideal Image--with no prior notification. I initially thought the appointment reminder was spam because of the name change.
During my treatment, two technicians worked on my legs, which is typical. However, the experience felt completely off. One technician appeared disengaged and not present, while the other, Virginia (whom I had never seen before), seemed to rush through the procedure. There was a noticeable lack of attention to detail--they missed multiple areas, and it did not feel like proper care was taken with the laser or its settings.
Immediately after the session, I developed severe welts across my legs. While some irritation can be normal, this was far beyond anything I had experienced before. The pain was intense--burning to the point where I couldn't even touch my skin. I asked for additional aloe, but it provided little relief. I had a facial scheduled right after and had to ask the esthetician for help because of how severe the reaction was.
Later, I realized I had sustained significant laser burns, particularly on the back of my legs. When I contacted the facility and spoke with Virginia, I sent photos as requested. Her only response was to use Aquaphor and that I would be "fine." When I asked for details about the laser settings used during my session, I was told she couldn't provide that information and would need to check with her supervisor. I never received any follow-up.
Since then, I have made multiple attempts--calls and emails--to get a response, request my medical records, and document what happened. I have been completely ignored. My requests for my records have gone unanswered, and I've asked to cancel all future appointments and receive a refund, as I no longer feel safe continuing services with this business.
The lack of accountability, communication, and basic patient care is unacceptable. Instead of addressing a serious issue, they have chosen to ignore it--likely hoping I will go away. Unfortunately, I am now left dealing with physical scars as a result of their negligence.
I strongly urge anyone considering this business to look elsewhere. Choose a provider that prioritizes safety, communication, and professionalism--this one does not.
