I would never recommend coming here. I was opening a credit card with them for which I was…read morepre-approved. The process was fast, but they gave me a credit limit that was half of what I was pre-approved for. They had no explanation for this and didn't even want to make a call to find out what happened. I emailed the representative who was helping me the next day and still haven't received a reply. They don't make any effort to help you at all.

Not worth going in, never any tellers and they change often. I think they just don't pay them…read moreenough. Best to just use the ATM. I dont even think they are going to be around long.

Created a joint account at several other banks with no problems, came here, got the runaround by…read morethe receptionist, the banker was nice but clearly had no idea what he was doing. Asked us for a social security card and pin which no other bank asked us to do. Other banks only needed our ID, proof of residency and password. So was not even able to do what we came there for. Will try another BoA next time, even if its further away. This one is a nightmare

Bank of America Financial Center which I come here at this location sometimes. Mostly all times…read morewhen going into banking center is through scheduled online appointments only to better maintain person accounts.

Earlynne Bareng was by far the most patient and caring home mortgage consultant. She was always…read morethere with answers to questions and concerns. As first time home buyers we definitely started this whole process scared and unsure of what to do but here we are at the end of the process with house keys and a new beginning to our lives and none of that would have been possible without the trust and commitment we felt from Earlynne. Would recommend her to anyone without any hesitation whatsoever!! We were expecting a much harder and tedious process but at the end of everything it all went so much smoother then we envisioned it and Wells Fargo was ready for us to close almost 3 days before the set date. None of this would have been possible without Earlynne and her organization and professionalism. Definitely can say that she made the whole process so much more relaxing and made us feel comfortable the whole way.

I had checks to deposit (too large that I didn't want to make the transaction online or via atm)…read more No line on a Monday afternoon, fast and easy process. The teller, Laura, was very friendly and helpful, even with such a simple transaction at the counter. Plenty of parking available as well. This WF location was more than sufficient in meeting my needs.

Clean location and friendly service. This is the closest branch to my home and I have no issues…read morecoming here!

I've been a Chase customer for 10+ years. I'm trying to roll over an IRA account and they literally…read morewill not do it. So I went to this branch with my paperwork in hand to do it in person. I was told I'd have to wait for a banker. Spent the next few minutes be interviewed by the greeter with questions the banker should've been asking me. Instead, this "banker" was strolling around the back doing paperwork, instead of focusing on the customer in front of him. The good part is, this experienced inspired me to check out other banking rates, and there's so much better out there. I'm looking forward to pulling my $$ out of this joke of an institution.

I had a really good experience. Jennifer Ocampo is an excellent representative who helped me answer…read moreall my questions and everyone at the office was so nice and polite.

I would to update my earlier review as I once again had to get a new account after I lost my…read morecheckbook. Hannah Spray was my principal representative and she was absolutely A-1 in her service. She was super knowledgeable and guided me in the right directions as we were creating a new account. This branch is lucky to have her in this role. Her fellow employees are also fantastic, and this has been the standard for this credit union as long as I have been a member. I'm glad I am with KPCU.

Kudos to this branch!!!! They have a wonderful representative Myrna Prado!!…read moreWonderful and knowledge customer service Helpful and courteous!!! Thank you Myrna for always going over and beyond 5 star service !!

I have tried for 2 weeks calling numerous times per day to contact the Chesbro branch and was asked…read moreto leave a message. I never recieved a call back. I am having problems accessing my account on line which forces me to go to the branch. Now I'm continplating closing my account there.

Everything could improve…read more Have a business account that we use at b of an and our place is in Santa Clara. Sometimes, during deposits of cash, it can get torn/made suspicious. Nicole, the bank manager and I , had to have numerous conversations about the acceptance policy of the bank notes. Once so learned all the bank rules, I KINDLY followed and brought another deposit with a piece of a one dollar bill missing. The tellers, AND the manager berated me while I waited for them for over 20 mins- and not only deny the one dollar bill with two different tellers, but to "print the rules for me" - which DIDNT happen because as she tries yelling to read the rules from the BACK OF A WALL she realized i was Repeating exactly what she had already told me AND- THEY HAD TO MAKE THE DEPOSIT WITH THE DOLLAR BILL MISSING A PIECE. She was so rude that I finally yelled back "YOU TOLD ME THE F-ING RULES NICOLE WHY ARE YOU BEING SO RUDE?!" The owner of our business was made aware of this and asked me if he should go in himself to address this. I will No longer utilize this location with the rudeness and lack of professionalism and honestly, think they will be closed down soon. Gratefully.

My wife and I want to thank BOA Staff for recent help that's much appreciated…read more Needed to update our documents. We went to BOA at El Camino Real, Mr. Saleh Assistant Vice President provided top-notch services, professional knowledge and people skills. He reads documents carefully, he listens and he has wonderful manners. But he goes "the second mile." He referred us to a second branch for further review and since I walk with a cane he actually walked us to our car. His grade on all counts is A +. We also thank the greeter at that branch. Even though we did not have an appointment, she arranged for us to consult with Mr. Saleh. We really appreciate it. John

Wells Fargo totally sucks, inparticular, Brian Carey, financial advisor, he lies and is the worst…read morefinance person we've ever worked with. We shut down our investments with them and pulled all funds from them, now to shut down remaining checking, savings.

I made an appointment for business banking at this location. The female banker called me after…read morehours of operation and asked what type of business am I opening and requested to know the documents I will be bringing, over the phone. I told them multiple times I will not be discussing this over the phone and will be proving the documents in person. The banker proceeds to spam call me after hours asking for additional information. Suspicious written all over.

Opened my first hysa account here this year. Staff was great, answered all my noob questions, and…read moreeven caught that my drivers license was expired. I hope they continue to operate here. I've been saving more in the mean time. If all goes well, I'll add some more cash to my little nest egg next round!

Anne Rose solved my complicated issues easily, and quickly. If you need anything from this branch,…read moreI'd recommend asking specifically for her. She's smart, empathetic, friendly, and efficient. I had a stressful situation where I had to use power of attorney to take over my sick mother's account. She guided me through, and directed me to a notarizer within walking distance. I can't believe how quickly she resolved my complicated issues. I'm personally an online bank user, but if you have elderly relatives who need a physical branch's services, I'd recommend Home Street just based on my interactions with Anne

Horrible customer service at their tellers and online. I went in to get a name change and the…read moreteller acted like I was committing fraud. I had to get the bank manager as he was too busy scrolling trying to figure out how to help me or not help me. Their Website is always having issues! Here's an updated example of how they prevent you from getting your own money as I linked another bank and did their verification and now they say I did not verify and they will claim it's your computer.

After contacting Provident again, the problem has been resolved. Thank you for a fair resolution to…read morethis matter. (Note: this has nothing to do with the North San Jose branch in particular.)