I have been a patient of dr sandell for 4 years. She's a super nice person and takes time to find…read moreout how you are really doing. I've used her primarily for my annual exams and blood work. I can generally get an appointment pretty quick. Her nurses are super friendly and the facility is clean and new. She takes time to come in the exam room and sits down and asks how I'm doing. What's troubling me, how I feel. She never scolds me but gives me useful suggestions. I feel she cares about my health. She doesn't throw a lot of medical jargon at me or make me feel unimportant or rush me out. I referred my co workers to her and even my mom. They all have had great things to say. If your looking for a doctor who talks to you like a real person then go with dr sandell.

Waiting times were horrendously long, I was the only person in the waiting room. Yet, it still took…read moreover a 1/2 hour for the doctor to see me. After the cold and brief conversation I had with the nurse, it took over a 1/2 hour for the doctor to see me. Even though my strep test had come back negative, my doctor insisted on prescribing antibiotics to treat my throat, in which I had spent at least 2 1/2 hours tracking at the pharmacy. After calling the nurse's station myself in hope in resolving the case of the missing prescription, my call and message went unanswered. My pharmacist decided to try her luck in getting through, but with no avail. 2 1/2 hours later, the pharmacist called back with the news that the doctor doesn't recall having a prescription to send over for me - thus, I call back to refresh her memory of the conversation we had earlier. And here I am, still on hold, 15 minutes and counting...

Annie is the best doctor. Very friendly and is there to get to the bottom of any problems you have…read more I take all of my children to her, even though it is out of my way.

If you value your time and are looking for a competent and pleasant doctor, then do not waste your…read moretime with Dr.Kelly Schmidt. We have three young children and have been seeing Kelly for over a year. Kelly is habitually late (40 mins or more) for all scheduled appointments no matter what time of day. He has an obvious disregard for his patients valuable time and work schedules. On several occasions we have had wrong measurements and he has missed routine shots that has forced us to come back to yet again wait around. Today Dr.Kelly Schmidt was a full 50 mins late to his first morning appointment. When asked what the delay was, his rude response was the last straw for us.....he is as arrogant as he is unprofessional. We will be taking our children elsewhere. Cedar Falls deserves a better doctor then this guy.

Ignore the previous negative review from 2.5 years ago. Dr. Schmidt is fantastic. Very competent…read moreand does a thorough review of your overall health. He is kind, smart and very responsive! I have only had to wait short periods of time...the usual at most doctors.

So I went to convenient care they close at 8pm I walk slow but was there by 753 the nurse was just…read morelocking the doors but was ok with me walking slow and let me in which should be the case as I was there before 8. The nurse was nice but the receptionist said something to her and the nurse said they were just walking in when I was looking the door. The receptionist had a patient at her desk RIGHT IN FRONT OF HER and said TOUGH to the nurse about me. It was finally my turn and I politely said to the receptionist "is it a problem that I came in at this time?" She yelled at me with "yes it is!" I said what is the problem? The hours say open til 8pm. She said ITS 8:03. I said ma'am I apologize I do walk slowly but I just had surgery Friday. She said THAT'S NOT MY PROBLEM I DONT CARE! I said oh wow maybe you should have a hysterectomy that you didn't want to have and have to go to a dr like I am here, that you dont want to go to and we will see if you care then. She said YOU SHOULD HAVE CAME EARLIER I DONT CARE. At this point I asked for someone else to help me she said THERE IS NO ONE ELSE. I said you need to get me a nurse or even better a dr. She said NOPE IM GOING TO BE CHECKING YOU IN. I said what is your name and she said you can ask the nurses. At this point I'm bawling and do not say another word. I get called back and I tell the nurse who let me in once I get to a room what happened she apologizes and tells me the receptionists name. When the nurse leaves the room the Dr comes in right away, I tell him what happened and he apologizes and proceeds to tell me that there have been atleast 5-6 other complaints about this receptionist and the director is investigating. I ask for the number to call and report the incident and he happily gave it to me and gave me the names of the assistant director and director, he apologized over and over and said he will also report it. I do not think the director is really going to take care of it, if he was it would have been taken care of 6 complaints ago.

From the owner: We are MercyOne: a connected system of health care facilities and services dedicated to helping you…read morelive your best life.