The pet beds are great, however the customer service may be the worst around. Only order if you have at least 4 months before you need the bed and don't mind calling them repeatedly to inquire on your order. The website states the order should take 3 weeks from start to finish. Took months after many many many left messages to receive my bed. She stated it would be mailed out by Monday, I called 2 weeks later for a tracking number since I did not receive it, only to find out it was yet to be mailed. I would not order online again, only pick one up at the dog shows. I should have read the complaints on Facebook before ordering online. read more