Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful…read more On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!! We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy. Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

The staff is caring and the service is affordable. I have…read morebeen taking my cat there for a couple of years.

I should've read the reviews first... I had one of the most unprofessional, rude and unkind…read moreveterinary experiences I've ever encountered. I called ahead to confirm my appointment and was never told that the doctor would not be available. Had I been informed, I would not have driven 40 minutes with my cat, who was already stressed and anxious. When I arrived, no one greeted me, not even a "hello". I was spoken to abruptly and told to sit outside, where I waited 20 minutes. Finally, two different staff members came out separately to ask questions, neither of whom actually listened or seemed aware of the situation. Despite my cat being visibly distressed and crying loudly, no one asked how he was or showed any concern or compassion. Only after the second interaction was I finally told that the doctor was not there and could not help me. After all of this, I was offered a rescheduled appointment for Tuesday ... it's Thursday. Mistakes and emergencies happen, but failing to notify a client, having them wait unnecessarily, and showing no basic care or empathy toward a distressed animal is unacceptable. My time was wasted, my pet was unnecessarily stressed, and the lack of communication and professionalism was shocking. I left feeling dismissed, unheard, and deeply disappointed.

TLDR: SO happy we made this change from our previous vet. Staff really do seem to care about your…read morefurry family members. Thorough and quick response to my questions. Knowledgeable vet too. REVIEW: I had put off getting my baby kitty with a new practice. Admittedly, it was a combination of things (kitty had just been seen in November with no health issues, hates the vet, and just lost our other cat), where I really was dragging on that process. My husband's coworker referred us to Chain of Lakes Animal Clinic. She was really happy with them, and we figured we'd give them a shot with their near perfect reviews. My kitty had excessively groomed off a piece of fur, and I really wanted to have her seen ASAP. Maryann was so kind and very detailed in the new patient process. I first talked to her late in the afternoon. The policy about waiting about three weeks (for new appointments) makes sense because there's only a finite amount of time, and it seems like they want to make sure to set aside time for established patients. There is also a prepayment since they explained that there had been an uptick of cancellations last minute (also makes sense because that's a spot that can't always be filled). One VERY helpful point is that they reach out to your previous vet and get prior medical records from the old vet. Solid way to make sure they know the best way to take care of your furry family member. So I made my appointment three weeks out, but I also asked to be put on a waitlist. In the mean time, I was given some recommendations about the potential cause for the hair loss. Turns out they were right about the hair loss, so we got that issue taken care of. But I STILL wanted my kitty to be seen. I was called around 11 a.m., and they left a voicemail telling me a cancellation had come up. The one minor gripe I had was not telling me what the potential appointment time (2:45 p.m.) was so I could try to coordinate if someone could bring kitty in for a visit. But so minor given the TLC in other aspects. My overall wait time had been just less than a week (from filling out the paperwork to getting seen as a new patient). My husband was the one who brought our kitty in for a visit, so his short review was that our kitty did very well at the vet. I was so surprised because she usually hates the vet. Everything was very thorough, and he was really pleased with the visit. They also followed up via text four days later to see how my kitty was responding to treatment. So so so happy to see this. Please don't change that. Thank you guys for giving me such reassurance after leaving my previous vet practice under horrible circumstances. I am definitely not regretting my change.

Yes great vet and office. Kind to kitties. A little out of the way for us. But I like them!!read more

Absolutely wonderful caring doctor and Sara and Adrienne are great. They take excellent care of my…read morepets. Highly recommend this vet clinic.

Careplus veterinary clinic has been our clinic for a few years. They are all so nice and really…read morecare about your pet. They are also affordable. I have shopped around and they always seem to have the best prices. I trust they will do a great job with my baby's dental coming up.

Dr. Oakes and his staff have taken care of several of my cats since they opened in 2018. I can tell…read morehe really cares about animals. But, I especially love that he does not order unnecessary tests in order to make more money. This prevents my cats from enduring more painful procedures while saving me money. He also has a lab on-site and is able to process blood tests during the visit. This enables him to prescribe treatment the same day. No need for a follow-up call or visit to pick up the necessary medication. This is much more efficient for him and for me. This office is brand new and is absolutely state of the art and beautiful. I have recommended Dr. Oakes to 5 other people who have also had great experiences. I look forward to many years of working with Dr. Oakes and his caring staff!!

Great staff and vet. Very thorough, listens and takes time to answer questions. Highly recommend.read more

When something is wrong with your pet, you wish they could talk and tell you what's going on--but…read morethey can't. Dr. Reyes is the next best thing. She is professional, caring, kind, and deeply understanding of the emotions that come with trying to make the right decisions for your pet. She takes her time, is incredibly detailed, listens closely, and answers all of your questions so you feel confident and informed. What stands out most is her genuine compassion and the way she makes both you and your pet feel truly cared for and understood. I would highly recommend Dr. Reyes to anyone looking for a veterinarian who truly puts both pets and their owners first.

Dr. Reyes and her team are all amazing! We recently took our pup Pepper there for a second opinion…read moreand loved her so much that we switched vets after 15 years at our previous vet! Our pup absolutely loves her and her whole team and they took such great care of him during a recent surgery. They are great to follow up and answered all of my questions, which were a lot! She is so compassionate, understanding and very thorough. She takes her time and doesn't make you feel rushed or like you're just another number. Very reasonably priced, great facilities and we are so thankful to have found her!

This vet was awesome!. My dog Max had an ear infection over Memorial Day weekend and I was able to…read moreget an appointment on the following Tuesday. My Max is a 94lb. goofball, he does not like people controlling him or checking his ears or anything. The vet got on the floor with him and got friendly enough to check and clean his ears. The assistant was very professional and managed to get Max to behave for her. The price was not much more than a regular vet visit, and so much easier than hauling this big guy back and forth to the vet. Customer service was very helpful. I highly recommend this service, especially if going to the vet is difficult or stressful for your baby.

Though professional in the out front visit, was highly disappointed in the end process. All was ok…read morewith cats overall process. As we were concluding and trying to complete the process of getting the needed prescriptions, the professionalism wasn't there. A business that had no business card?? The DVM no card. I would have to wait to receive the bill to see the DVM name printed out! They had no prescription pad or means to immediately send me the prescriptions! I was TOLD I had to have my pet pharmacy contact them! They wouldn't (couldn't) submit to my requested pet pharmacy! Even after I called to have MY pet pharmacy call them if took a week to get a response! Glad my cats weren't actually ill! Now, this is a franchise service out of Dallas, TX. Someone is getting short changed. But they won't earn another star until improvements made! Oh. They kept sending an email asking for a review but when I tried to reply I would get "not deliverable!

A huge RAVE to both Veterinary Emergency Clinic of Central Florida in Oakland and West Orange…read moreVeterinary Hospital in Winter Garden for saving my dog today. A few days ago we found him almost lifeless, vomitting. This was happening before WOVH was open, and as VECOCF was about to close. I rushed him over anyway, and they took him right in and ran all kinds of tests. Long story short, they believe he ingested something toxic/poisonous along one of his walks. Once VECOCF got him somewhat stable, I transferred him to WOVH, which is his usual vet. I cannot thank Stephanie, Robert (Vet Techs) and Dr. Markwardt enough for their response. They are always caring, thorough, and best of all - they build relationships with the dog, so they know when he is/is not acting himself. I'm happy to report that Oswald is back home with us, safe and sound.

Very disappointed in my last visit. Have been going to this vet for over 20 years. My 13 year old…read morehad a tooth that looked off colored and I thought it was possibly rotten. The vet, Dr. Brown barely looked at the tooth and said she needed and it several others removed and her teeth cleaned. The quote 3-4,000 dollars. Something did not sit right so I went and got a 2nd opinion. Guess what....no anesthesia cleaning needed. The vet had a dental hygienist that cleaned, checked and removed all the plaque from my pups teeth and she is good to go.....price $170. Unbelievable. The thought of being taken advantage of and possibly putting my pet under anesthesia and them pulling her teeth out makes me ill. So glad I got that 2nd opinion. My girl has white pearly teeth and running around happy as can be.

Always the best care for our golden retriever Harry! Dr. Close and her staff are always selfless…read moreand provide the most amazing care.

I am so glad my dog Beau was treated by Dr Close. The Dr remove a mass on his eyelid and he has…read morefully recovered and is doing great. Thank you Dr Close and all the staff that helped. I would highly recommend taking your pet to the Ocoee Animal Hospital for all your pets vet care needs. Thank you Dr Close and staff for taking care of my boy!

If you truly care about your pet, I strongly recommend looking for another veterinary clinic…read more We had been loyal clients of the Animal Clinic of Windermere for over 10 years, but our recent experience was deeply disappointing and unacceptable. The clinic scheduled treatment for our dog and then canceled it twice. While we understand that unforeseen issues can arise, the way we were treated throughout this process was completely unprofessional. A staff member named Joe spoke rudely to my wife, and when I called to understand what was happening, the call was abruptly ended. When I called back, I was transferred to a manager named Mimi (we believe these were their names, but they refused to confirm). Instead of showing empathy or attempting to resolve the issue--which involved our dog being unnecessarily medicated twice--Mimi simply offered to send over our pet's medical history so we could go elsewhere. That information was never sent. After a decade of trusting this clinic with our pet's care, it's incredibly disheartening to be treated this way. Both our family and our dog deserved better.

I have been going to this vet for over 25 years. They have recently been sold to a corporation. I…read morewould no longer recommend them.