I received a word-of-mouth referral to this bakery. Their cakes on their website looked deeeelish, and ours was.
HOWEVER...
1) I tried twice to call to order over the phone, no answer. I thought maybe they were closed for vacation or out of business. I emailed to see if there was a better phone number or time to reach them. The response was short saying they were very busy - to call early morning.
2) Called again, they answered, and I explained what had happened. Staff said they were very busy, a small bakery, and sometimes didn't answer the phone. Staff said they did not take orders on email. I told them what my email said, that I was not trying to order via email, but that I had tried to call to order. This person seemed rushed, and the responses were curt.
3) I ordered a 1/4 sheet cake for 2 milestone birthdays. Since I was ordering long distance and could not discuss options in person, I expected guidance from professionals. I was operating from the photos of the cakes shown on their website. The staff was very unhelpful and uncreative. The more I asked for help and suggestions, the less the person offered. The comment was that most people know what they want before they order. The person repeatedly told me what they could NOT do - with all that writing on the cake, there would be no room for anything else. I actually had to beg them to do something like add some tiny sugar flowers. They said they would - if there was room. I couldn't imagine that there wouldn't be room on the corners or the sides/edges.
4) I picked up the cake on time. The staff person was friendly. The cake was very plain. I asked about the sugar flowers. The person checked. Said they had run out of them. A voice from the back shouted that they were on order and might be in soon. This is a professional bakery!
5) The staff person started boxing up the cake. The person in the back was telling her how to manipulate the box so that it would fit, and then explained that their boxes don't seem to match the size of a 1/4 sheet cake. Again, this is a professional bakery.
6) I decided to go to a party store to buy some decorations because it was so plain. Also there was plenty of room to do icing roses or other special things on and around the cake.
Ironically, I've wondered if the bakery was too busy to accommodate my order because they were making the wedding cakes (yes, plural) for my niece's wedding - the reason for our visit. I passed this information on to my family who resides in Athens, GA, and my sister-in-law saw the cake and was surprised, disappointed, and helped my add the decorations I had purchased. read more