Update 9/10/21: we've been using Mark for the past 4.5 and he continues to be amazing. He's honest,…read morestraight forward, consistent and has great communication. He has always found great tenants, and is transparent with everything. Mark is an amazing property manager. On top of being very responsive, and easy to talk to--he's on top of his game with knowledge about the rental market. He'll also do his research and send you comps right away. His fees are reasonable as well. Will definitely use him for future property management.

If I could give Mark 6 stars, I would! He absolutely blew me away with how fast and efficiently he…read morefound a perfectly fitted tenant for my property. From the very beginning, Mark was on top of every detail -- clear communication, letting me know exactly when to expect updates, and always delivering faster than promised. What really impressed me was his balance of speed and professionalism. He didn't just fill the vacancy quickly--he found the right tenant and handled the whole process so smoothly that I felt completely at ease. He kept me in the loop at every step, so I always knew what was happening and when. I've already told my friends about Mark, because if you want someone who will treat your property like it's their own and get results that exceed your expectations, he's the one to call. I highly recommend him!

I rent the apartment where I live apartment from Bernstein Realty and actually am a property manger…read morein the Bay Area, and as someone who does this job I can vouch that BR is awesome. I've been renting from them for nearly two years now and have had nothing but positive experiences. They are fast with maintenance, often coming the day after a request is made. Example- last night our hot water heater went out... today I arrive home to find a new water heater... for a property manager that does this kind of thing every week, it's like Christmas :) Mid-way through our tenancy at our building, the best unit in the place opened up and I asked if I could move to it. They said yes immediately and made it SO easy, and I know that my request created a lot of extra work for them. Upon move out, I had my old unit professionally cleaned, filled my nail holes myself, and my entire deposit was refunded and switched over to the new apartment. BR is responsive, understanding, and a pleasure to rent from.

*DO NOT RENT FROM R&D -- THEY'RE RUNNING A SECURITY DEPOSIT SCAM*…read more This company demands a large security deposit upfront, and now I understand why, in that they have no intention of giving most of it back. When I moved out, I received an itemized list of "damages" and "cleaning fees" that was pure fiction, full of charges for normal wear and tear, and which were wildly inflated prices for basic services and fees for issues that existed before I moved in. They invent problems and assign absurd price tags until the total conveniently swallows most of your deposit. What makes it a true scam is that they know you're leaving. Most tenants are moving to another city and are too far away and too worn out to fight back, and the company counts on exactly that. If you do try to dispute the charges, SF's rent board offers little real help -- and the company knows it and exploits it. Stay far away!! Whatever "deal" you think you're getting on the rent will be wiped out, and then some, when they help themselves to your large security deposit on the way out. This isn't a one-off bad experience but a pattern, and I'm posting this so the next person doesn't get caught the way I did.

Brick and Mortar has some awesome folks on their team that clearly try their hardest to do right by…read moretheir tenants (and I suspect property owners). We've had some bad luck with the new property that we moved into but Hillarie and her team have been friendly, responsive, and helpful throughout the process of getting things resolved. Some things do take some time considering there is back and forth with the owners but Hillarie has done a great job with prioritizing anything urgent. For specialized items like plumbing and locks they partner with some really awesome vendors that are equally great to work with.

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

Alexandra Morai made this an excellent experience from start to finish. The leasing process was…read morehandled professionally and efficiently -- clear communication at every step, paperwork done right, and no surprises. She oversaw the move-out with the previous tenants carefully: the unit was inspected thoroughly, the turnover was coordinated quickly, and everything was documented properly. What really stood out was the re-leasing. Alexandra found qualified new tenants within a week, at the top of the market price -- no extended vacancy, no discounting just to fill the unit fast. That combination of speed and full market rent is rare, and it made a real difference to my bottom line. Responsive, organized, and clearly knows this market. I'd recommend Alexandra to any owner looking for property management that actually delivers.

I had the great luck of finding Alexandra to manage a property in Oakland, CA. She provided…read moreguidance, contractors, decisiveness, and key knowledge throughout the renovation of our 100+ year old home. Her experience let us offload the small details while staying focused on what mattered. Once renovations wrapped up, she landed us stellar tenants in two weeks! Her process for picking tenants was extremely thorough, going well beyond a simple check of income and credit. Our new tenants are amazing people who will truly love our home, and I'm confident we wouldn't have found them without Alexandra's help. It's too easy to accept the first applicant with decent credit, but Alexandra helped us take our time and pick the best person for the home, not just the first to apply. Her process for renovation management, tenant placement, payments, and every other part of property management wasn't just well thought out - it was thoroughly explained, so we always had clear expectations about what would happen, when, and why, backed by her experience and expertise. Lastly, her contractors were top notch too! It feels like Alexandra has a person for anything that can go wrong in the home, big or small. We went through a few rounds of getting quotes, both from her people and our own, and every time, Alexandra's people had comparatively fair pricing and workable timelines. 10/10 would recommend.

Structure Properties goes above and beyond when I need assistance !! 〰I have submitted various…read morerequests and all have been handled promptly and professionally ! Thank you

They always respond as soon as Possible to any repair…read morerequests. Highly recommend! Thank you...

I've had the pleasure of working with Jennifer Hamamura at J. Wavro & Associates on both the…read morerental/property management side as well as in real estate transactions, and she never ceases to amaze me. Jennifer's follow-through is exceptional. She is incredibly responsive, communicative, knowledgeable, and always stays on top of every detail from beginning to end. You can truly tell that she cares about her clients and takes pride in making sure things are handled correctly and efficiently. Having worked with many professionals in this industry, I can confidently say Jennifer is hands down one of the best at what she does. Her professionalism, knowledge, and dedication truly set her apart. Anyone who has the opportunity to work with Jennifer is incredibly lucky to have her in their corner. I cannot recommend her highly enough!

I wish I could have as many positive reviews as everybody else... But I've never been able to…read moreactually get in touch with anybody at this company. Feeling ignored, disappointed, and like I'll never be able to rent from these folks ...

Have been in a Vesta managed unit for the past few years and am always so impressed by their speed…read moreof response and quality of service when it comes to maintenance requests. I have had a few different managers in the city across different apartments, and am always grateful to be at a Vesta unit more than anyone else. Responses are fast. Issues are resolved quickly. They are fair to tenants. Paul and team are top notch.

I reached out to a rental listing on Zillow and they automatically scheduled me for a tour on…read moreWednesday @6:30pm. There was a confirmation text sent to my phone, so my partner and I commuted over an hour to the city for the tour. No one showed up. No one picked up the phone. No one responded to the email. The tour was not fulfilled so they wasted our time.

I had the pleasure of working with Dace from Progressive Property Group for listing my apartment…read moreunit. Dace has been an incredible partner in getting the house ready for the market, finding the perfect candidates, and going above-and-beyond throughout the whole process. Everything was crystal clear from the get-go, any and all questions answered, no doubt was left on the table. If you want to rent out your property, I would highly suggest sending a message to Dace and see what this group has to offer. It makes the whole process very easy and smooth!

WARNING TO RENTERS: Avoid Progressive SF Property Group. Do…read morenot be fooled by positive reviews from property owners. Progressive SF Property Group (PPG) is hands-down the worst property management company I have ever dealt with. Extreme Neglect & High Utility Bills: It took over a year to fix the lack of any hot water in our kitchen sink, and four months to fix a scalding-hot shower issue caused by a simple shut-off valve their plumber missed. This neglect drove our gas bill up to $300-$470/month despite minimal usage and that includes include all 3 available discounts for budget billing, medical baseline, and -$108.36 for CARE, despite our minimal use of utilities. Unfair Blame & Extortion: Management routinely blames us for building-wide issues we have nothing to do with, including 114-year-old plumbing failures and laundry room floods we had no part in--even attempting to extort over $1,300 from us for damage caused by others. Today, another flood was caused yet again because of the washing machine, but it couldn't have been us because we haven't done laundry here for weeks because we are so afraid to do laundry here because we are worried they will try to blame us yet again for another issue we did not cause, and try to extort us into paying them for it. They also say we are unusually noisy, but our neighbors are louder than us, plus we work night shifts remotely and are usually asleep during the day, so it makes sense we would make some noise by entering and exiting the building at night . Our neighbors kid screamed loud enough for a nice old lady to ring our doorbell and ask us if the kid was okay, because she could hear the screaming from the street! The walls are paper thin. Forced Financial Liability & Harassment: After an uninvited individual caused a fire in a storage area, PPG illegally forced us to pay out-of-pocket for fire remediation. The fire report states that there was NO DAMAGE done to the property because the fire was put out almost immediately, thanks to the quick action of my boyfriend. They demanded we hire a remediation company and pay for it out of pocket immediately, so we did. We hired a professional company, cleaned the space, and provided receipts and photo proof, even went as far to sweep and mop ourselves 2× & send even more photos, because Kenny Thompson the property manager demanded we do so. Despite all of this, now PPG falsely claims we did nothing to remediate and now have served us a 10 day notice to cure or quit, won't tell us what needs to be done to cure the issues they're having, and won't look at proof proving our innocence because they want to kick us out by August 3rd, 2026! Hypocrisy & Lack of Transparency: They constantly hide behind an "uncontactable" HOA when refusing repairs or safety requests (like viewing camera footage after our friends dog was stolen outside the building, or claiming to not offer lockout services), yet weaponize the HOA to spy on and harass tenants in real time. Retaliation & Illegal Eviction Tactics: Because our rent is significantly below current market rate, PPG is actively trying to push us out. They served a vague "10-Day Notice to Cure or Quit" without explaining how to cure it, while refusing to look at evidence proving our innocence. Bottom Line: They are fake, retaliatory, and actively try to illegally pass property damages they should be paying for themselves onto tenants. Avoid renting from PPG at all costs. We believe they want to kick us out because we rent our apartment for significantly below market rate because we signed our lease before the AI bubble, so they want to kick us out so they can rent this 690 sqft apartment to some other poor sucker for probably $3500, or more! I have recently learned the fire should not have even been our legal or financial responsibility fix, since the person who caused the fire wasn't our guest willingly at the time of the fire, it should have been on them to pay for the damages. If they insist on trying to kick us out, I will just have to bring them to small claims court and get a lawyer to defend us against this wrongful and abrupt eviction, because they have zero evidence to back up the majority of their claims, and all of the issues we were actually responsible for were isolated incidents that happened several months ago, and were smaller issues, such as our guest accidentally ringing our neighbors doorbell a single time at night, which they also included in the 10 day notice, despite the fact it only happened a single time, and it happened 6 months ago. Do NOT rent from these people, they are horrible and be fake to your face, they will try to kick you out over stuff that isn't your responsibility, and they will try to illegally force you to pay for it as well. If I could give negative stars, I would. We want to leave, we just don't want to be rushed to leave by August 3rd!

Thank you for everything! Including very prompt responses to any issue that occured at our home…read more It was a pleasure working with you, we truly appreciate it :)

Steven was incredible to work with! He was responsive over text and email, and was candid and clear…read moreabout expectations. He made our application and move in process a breeze. 10/10 recommend!

Micheal Simpson didn't have to show me another property on the fly, but listening to my needs, he…read moredid. And he went above and beyond- he drove me there! I'm very happy to report I was approved and signed my lease not 24 hours later. It was a very challenging apartment search for me and he really saved the day. I don't plan on moving anytime soon now, but if I were going to, he'd be my first call. Period.

The mclean va office fails to do maintenance on things damaged prior to tenants moving in. They…read morethen charge you when you leave. They also do everything they can to create false repair charges so tenants have to pay for normal wear and tear. They even charge for cleaning after you leave if it looks better than how you got it when you moved in. Good thing we took pictures of everything in each room.