Cool spot to spoke a cigar and have business meetings. It's very quiet. They have some great…read morecigars to select from and some good beers to select from.

I love the ambiance of this place. The lady working in the evening was helpful and kind. Highly…read morerecommend!

I pull up at 10:58, the door is locked and the dude refuses to let me in. Never going back here.read more

The first thing I want to say is the the employees working here were extremely kind and felt bad…read morethat they couldn't help me. That being said, they confirmed that both vapes I purchased were defective but they couldn't return or exchange them because it was past their 48 hour policy. What blows my mind is that the reason I was returning was the vapes wouldn't recharge. How would I possibly know that before 48 hours if they didn't need to be charged. They told me the best they could do was a discount but there's no way I'm buying from this company again. Once again, Emoloyee at cloud 9 were kind and knowledgeable, the upper management and policies are BS

I rarely leave reviews…read more There is a guy that worked there this morning. Monday July 15 at around 12. I walked in and asked for something and he just pointed down the aisle and said it's over there. Fine, I walk over there and then had a specific question about and atomizer. "What I have is in the case". Ok, kind of an attitude but not problem. He's texting away at his phone and I decide forget the atomizer let me just buy a whole dab rig or pen. So I asked which one would be best for oil and he says "what I have is right here" absolutely doesn't look up from his phone and keeps texting. WTH was that?! He was to bothered and busy to help the only customer in the store? I had a simple question, "which do you recommend?" I instead drove to the vape shops two stores down in the Goodwill center and dropped $200 there. Wow! That was such a gen z experience that I'm kinda shocked.

Customer service is terrible, went in looking for a new piece of glass trying to spend some money…read moreand the guy working was rude as hell! Spend your hard earned money's somewhere else, I definitely will!

Visited this Total Wine location when my partner and I were heading to a holiday bbq and it was so…read moreconvenient. Located in a busy shopping plaza and street in Kennesaw, this store is massive and filled with all of the libations and mix-ins that you can dream of. Total Wine is a brand that I like and always have high expectations of regarding their selection. If you want to find a new bev to love, looking for a gift for an event host or even a cigar to relax with - they've got it covered. It's been a while since I've had questions, but love that their team is well-versed in what's available and are eager to assist if needed. When I visited it was packed! They had 3-4 lanes open checking people out and that really made all of the difference when it came to my checkout time. I went in knowing exactly what I was purchasing, found it and was out of the store in less than 20 minutes, (including me lollygagging for a few). Don't forget to sign up for their rewards!

Total Wine's selection is huge, especially for wine and spirits, and I can usually find what I'm…read morelooking for without having to make multiple stops. They also carry beer, mixers, accessories, and gift items, so it's an easy place to pick up everything at once. I also appreciate that the store is organized well enough that you can browse without feeling completely overwhelmed. If I'm looking for something specific or want a recommendation, the staff is generally knowledgeable and helpful, particularly in the wine and spirits sections. That seems to be one of the stronger points of this location overall. The only reason I'd stop short of 5 stars is that service can be a little inconsistent depending on how busy they are. Sometimes checkout moves quickly, and other times it can take longer than you'd expect for a store this size. It's located in Barrett Pavilion, so there's plenty of parking and it's easy to combine with other errands in the area.

Great selection, good vibe, and the humidor is always well stocked with great prices.read more

This was my first time visiting. I smoked a cigar across the street at breakfast. Saw this place as…read moreI was leaving. Stopped in to see that everyone seemed friendly. Very knowledge owner with multiple locations. The selection was good for those with a range from beginners to aficionados who want to enjoy the lounge experience. Small intimate atmosphere with many regulars. This place was actually about third capacity at 10:30 AM. I believe that's a good sign on value service and quality cigars. Can't wait to visit area again.

Great store. MASSIVE inventory of used books, games and music. Great staff. Always have what I…read moreneed. Open late.

Bought a vape and it worked in the store. Got it home, plugged it in to charge it and then got…read moreburned by hot vape juice :))) took it back with my receipt and the credit card purchased and explained the issue and they said, "sorry not our problem but you can buy a new one for $2 off." Need to note I am NOT a Karen. I'm a 35 year old millennial who completely understands that retail SUCKS right now. HOWEVER--I own my own business and I would N E V E R in a million years treat a customer this way--policy or not. Your product was defective. Zero problem solving, shitty service and it smells like some teenager just learned about incense.

The service and products are both amazing. Best prices ANYWHERE! My new "Go To"…read more The staff is also extremely knowledgeable about all their inventory.

Great smoke shop ! Love the variety of products and KAWS figures. This has became my go- toread more

Always a great time and a great smoke! The largest humidor around town and the staff is very…read morefriendly and knowledgeable! Stop on by!

Great selection, lounge and staff. I visit at least once a week and always enjoy the experience. I…read morehave definitely expanded my cigar knowledge and enjoyment through conversations with the owners and trying new styles.

Great store. Big, lots of products, including parks that no other store in Atlanta seems to have.read more

Went in to the store to pick up a battery for my friend's vape…read more Nice young man (Matt) greeted me and asked how he could help. He was polite and helpful, plus he got me out of there very quickly. They seem to carry everything that vaper could desire. My friend likes this store and collects reward points by entering her phone number to the cash register tablet. Nice store!

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.