With reference to my below review and cancellation of the booking, I am still awaiting my advance payment refund from 16th Nov. Everyday, the customer service person confirms the payment will be done today, in 3 hours' time, etc., but till now I am hearing the same excuses every day. One day in a year at least speak the truth and act professionally. Completely unreliable, untrustworthy company. Should be banned from doing business in a country like Australia.
REFUND MY MONEY SITTING WITH YOU ASAP
Review submitted on 17-Nov-19:
Avoid them like a plague. Bunch of liars and scammers. Please read this review before even thinking of considering them.
Would have rated 0 stars if it can be rated. Just trust their bad reviews on google as any of the good reviews may be fake. These people do not care what promises have been made and only care about how much business they can make.
Very poor planning and scheduling. Customer service personnel provide false information and lies without hesitation and thought of what the person on the other side is suffering.
I have made an order and paid advance 10 days in advance from the pick-up day.
Since, I have to collect sofas from a third party, an hour away from my home, I have clearly said the pickup time has to be 10.30 am on email and over the calls and they have assured that the truck will be at 10.30 am.
9.30 am: I got a text saying my pick up will be delayed. When we called and negotiated about the situation, they informed us that the truck will be there by 11.30 am and they have escalated my order to priority. A separate truck (not from any job) was promised to be sent to us.
I have been waiting on the street with all the sofa sets from 10:00 am.
11:25 am: I called them to track the truck and been told that the truck is leaving in 2 minutes and will be there by 12.30 pm.
12.30 pm: I called them to track the truck and I have been told that the truck will be there by 1.30 pm and they promised that it is the final change and no more delays.
1:30 pm: I called them and requested to escalate to their managers and they told me that the truck will come by 2.30 pm. I really got frustrated with their system of false information every time, as their truck is busy working somewhere and we were waiting on the streets for hours.
1:45 pm: Their truck driver messaged that he will be there in 1 hour.
Even with the priority service as they mentioned, this is the situation.
I canceled the order with them and booked with Singh movers. They are cheaper than CBD movers and even with the last minute call, came to our pick-up asap and offered a fantastic service.
When I raised this complaint about a fair judgment from their complaints team, they simply replied, unavoidable delays are permitted as per their terms and conditions.
When a job is booked 10 days ago and there is a schedule for the day and the 'n' number of trucks available, I really do not understand how they function and run this business.
If they have told by 9.30 am that the truck is not available until 2.45 pm, we would have canceled the order and would not have to wait 4+ hours on the street for no reason.
I am in the process of consulting my lawyer with this situation.
Please avoid them or else you will suffer. read more