Called this shop because I'm visiting from California to ask for a certain product and the guy just…read morehung up on me after asking. Thought it was a mistake but when I called back he picked up and hung up on me AGAIN. Customer service here is horrible.

Great Smokeshop! They carry everything. Very knowledgeable and awesome customer serviceread more

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

During a short trip to smoke station I asked Dominick what the heck this was. He explained how…read moreacted as a water replacement for your pipe, and that you're supposed to use immediately after cleaning it because this solution keeps the pipe clean. Oh, and it "tastes like strawberries." On that note, I was sold, and took it home to put to the test. Once filled, didn't have to clean this thing for a week, compared to the typical two days. On my next visit I'll be purchasing the apple pucker flavor! Thanks Dom!

We walked in and there was one woman working there, a black woman with locs. She had THE nastiest…read moreattitude, didn't greet us or anything; her only acknowledgment of us was to ask for our IDs, and she wasn't nice about that either. I knew right then that I wouldn't buy a thing from this store, but we had dinner reservations nearby, so we decided to make the most of it. We stayed and browsed to pass the time. She was nasty the entire 20 minutes we were there. The merchandise was cute and I totally would've bought a few things had it not been for her; I can buy those items anywhere and won't buy them from someone with a nasty personality. She should work elsewhere if her job makes her that unhappy; taking it out on two people who visited Chicago from out of town just isn't it.

This place is a neighborhood staple and it's no wonder why! Right off state street, you may be…read moremistaken when you walk into formerly known "frenchy's" as it's indeed not a French restaurant. This store is very well kept and clean. There is a lot of bachelorette and gag gifts as well as lingerie, toys and smoking products. Highly recommend stopping in and speaking to Eric as he is very knowledgeable and friendly. All the staff here don't make you feel weird or uncomfortable for asking a question, they truly are there to help. It's also nice supporting a local small business!

7 years.....always ready for me.....kind and a smile!.....and always want to please!........read more

The only good vape shop around Lincoln Park and Lake View. Good selection, service, and products.read more

Beautiful shop and amazing customer service. The shop is incredibly beautiful. It's a staple in…read moreuptown.

They never answer the phone and even though they open at 10 am they locked the doors for half an…read morehour. Not reliable.

really nice convenient location and the prices are nice. my cart exploded before i even used it,…read morebad product. the staff was really nice

Service is horrible, I have never had a good experience here. The employees are rude and do not…read morecare about their jobs. I have never once been greeted when I walk in, I say hello and no one even responds, they look at you like 'what do you want'. The employee today was irritated that I woke him up from his NAP. I walked in and asked if they had a product, he lifts his head and says "nope" and lays his head back down. If you come here, expect to be ignored, dismissed, and made to feel like an inconvenience for simply existing in their store.

Lacie was great! I will be back! The prices were solid and the store was set up nicely and very…read moreclean!

Let me explain something. Entire Black communities - block by block city by city - decimated by the…read moreWar on Drugs and Mass Incarceration. Now that the pendulum has swung, I will only spend my money with Black-owned dispensaries. Cause I'll be Mississippi goddamned if I--- you get the point. Here's the setup: you get buzzed in and choose what you want from a kiosk. I found this part a little intimidating because I couldn't search for the vibe I wanted - body, euphoria, happy, creative. Things like Hybrid, Sativa, Indica really mean nothing to me. I was choosing on color and packaging alone and almost bought something good for a restful night's sleep when I was trying to turn up for a concert lmao. I asked a guy who was there doing product demo for help. Even though he wasn't an employee he was supremely helpful and steered me in the right direction. After placing my order I was out in 2 minutes. I'm an old school water bong or brownies type of gal, but for $21 these gummies hit the spot. Support Black-owned businesses folks!

Chachi and the team here are always pleasant and welcoming. Appreciate all of your guy's help!…read moreDefinitely recommend as they also have a lot of stuff for sale here!

Chachi was so helpful explaining different products and their effects. He gave thoughtful and…read morecareful guidance to me and my group who had no prior knowledge or experience.

They don't give you pricing of products over the phone. They're firm on coming in to "find out…read morepricing" I'm not going to waste time and go to the store to find out I'm short of affording something. Bad business practice on their end.

Beware. This place has spoiled products and a strict no-return/no-refund policy. I bought some…read moregummies yesterday and discovered they were bad when I opened them last night. I took them back today with my proof of purchase and they refused to replace the product. They then directed me to the no return policy posted on the wall. They said that I should have opened the product and tried it before leaving the store yesterday. Do yourself a favor and shop somewhere else.

Best service ever. Thank you So Much, Manny and all the…read morefolks Rock. Best Glass in Chicago!

I hate writing bad reviews but it's important for people to be aware of the type of businesses they…read morefrequent. As a resident of the downtown area, this shop was my go to for different odds and ends, typically every few months. Over the years, I've noticed the jump in prices but attributed it to the renovations made to the shop. With Covid slowing down business, I understood the money had to be made up somewhere, and so I let things slide. After all, neighborhood shops like this are at risk...which is why they should treat and charge their customers fairly. A few days ago, I visited the shop and was quoted 3x the normal price I've been paying for the item. I was flabbergasted and thought maybe I heard the rep incorrectly. I didn't. Needless to say, I left, drove up the street to another shop and found what I needed at a fair price. Later, after reading other reviews, I realized that I wasn't the only one with a poor customer experience. In closing, I'm ALL for supporting small businesses but not when they introduce tactics like price gouging. Their decision to do so could very well explain why the shop is seemingly always empty.