Laptop that was running fine before bed; was dead in the morning. Got scheduled to come in ASAP…read more(mid-afternoon). After a forced overnight Microsoft update that may have gotten stuck, my battery was completely run down. Not sure why, since power adapter worked. For some reason, my laptop powered up 'at the shop' rather than my home, but once restart was accomplished there, and battery was sufficiently recharged to take home, everything was all better. (My power adapter checked out fine.) I supposed I could have figured it out eventually (jiggled plugs, etc), but the 'it works now at the shop' seems to be what was needed. The in-shop review of computer health was useful. Rate charged was reasonable, as was free advice on what to buy next and where.

Very thorough and knowledgeable service. When you are freaking out about your device not working,…read moretrust Brad. He knows what he is doing.

MAJOR FAIL! I called for a custom build, talked with Kowan,…read moreexplained I wanted to shop local and keep business in the community. Went in to see him to confirm, he said they could clone my existing drive to the one they're building. Offered a cloned drive I made for backup. Said to preserve drive D partition above all else as it had necessary work files. He accepted it. Heard nothing. Then heard they waited for parts. Said I'd be gone for a week+, gave them a date I'd be back. Wasn't ready. Told they were having trouble with drivers and updates. Again explained to preserve drive D partition above all else. I could install software, but D had all my work files. Called again. Still issues. Two weeks+ go by. Finally am told they have the machine ready but Oops! They reformatted the my entire drive. You mean the drive you were going to clone from? The one I called several times and repeatedly said to preserve drive D above all else? Yes, that one. Got to the store and, oh, my gosh, nobody knows nothing. Kowan claims he just took the order, didn't do any work on it, yet every time I called somebody else was working on it, including Bill, their top tech guy, who admitted yeah, they made a mistake. A MISTAKE? Nobody kept notes? You didn't call to confirm what I wanted when you didn't have notes from the last person to work on it? You didn't have the customer's original work order to build from? You just passed the machine around and slapped things in but nobody kept notes on what was suppose to be done? Final tech to touch it knows nothing. Said "I was just given a drive. I didn't know I wasn't suppose to use it." Worse, they said I could bring in my working system and they'd clone it to the new build. WHAT? I'm going to trust the cabbage patch crew with a working machine with necessary files on it? Worst, they didn't make any attempt at making things better other than the above offer (which I couldn't trust them to do at this point). Just refunded my money, and I had to ask for my now worthless disk back. I'm sitting here shaking my head as I write this. I rarely find this level of incompetence in a business. STAY AWAY! FOLLOW UP TO BRIAN G'S RESPONSE: Sorry, no, I never gave verbal approval to wipe and reload. I gave approval to put in a new drive and copy over what could be copied over. If apps could be copied, great, and preserving the data on D was paramount. Nice rebuttal on your part, but also inaccurate on your part: I contacted Showtime several times for updates, Showtime never reached out to me with questions or concerns. At one point I was informed there was a problem with the drivers, but I never gave verbal approval to wipe and reload the drive I brought in. This is another example of a communications failure on the techs' part. Combine that with the techs passing the buck attitude when I went in to find out what happened and this remains a MAJOR FAIL!

Was there today 12/11/25 terrible service use to be a good place was ignored twice like I was not…read moreeven there someone came out from the back and went to someone else who just walked in and a woman walked in and the guy came out and never asked who was next shitty experience Was a great place before I guess that's what happens when things are sold

Excellent service, very knowledgeable, kind and friendly staff. I've gone in now twice with issues…read moreI've been having and each time they took the time to help me right there and then and didn't charge me. Granted it was a quick check and I asked them specifically to look at one component but it still says a lot about the type of operation they run at Microtime Computers. Most recently I screwed up the installation of a graphics card and I thought I fried my PSU in the process so I brought my system in and they tested it for me. Sure enough, I killed the PSU. I asked what my options were/if they thought I killed other components and the guy told me it was possible that I did but it would be $90 to take a close look. He recommended I buy a new PSU, plug everything up and hope for the best considering I would need a new PSU regardless. If I was having troubles he told me to bring it in first thing Monday and they'd evaluate the whole situation for me. I got lucky and everything survived, system started right up with a new PSU. They could've charged me the $90 and then told me all I needed was the PSU but they didn't do that. I'll be back whenever I have an issue I can't deal with by myself.

Microtime Computers has supported our small business for over 7 years, through multiple…read morehardware/software changes and network configurations as well as untold numbers of "emergencies". They have always been incredibly responsive, extremely professional and wonderfully customer-oriented. And they are really nice guys! Steve and Max are great at explaining things in a way and language that a non-techy person like me can understand, while guiding me in making good long-term choices for my business. They find answers to problems and needs while keeping my budget in mind. Over the years I've referred at least 6 other business clients to them, all of whom are happy with their services. My employees also use them for home computer and network issues. Microtime works with me as a true partnership and I can't imagine my company without them.

Wicked Mojo is the company that you want and need to repair and maintain your computer(s)…read more We had some major problems with our computers. We are a staffing service which uses a lot of data. one of our main computers was locked up and non functional. Dan responded right away and was able to get this computer working. This computer had some major system issues which Dan fixed. The email user for the computer had 100,000 emails in the active folders, along with 354 gigabytes of data. Dan was able to clean the mess up and make the computer run better than it ever has. He also setup some back up drives for some very important programs. He is very honest in the work he does unlike other computer repair companies. We have use a few companies in the past but none has even come close to the service we received from Wicked Mojo. They are very professional, responsive and have the pride in their work factor which seems to have disappeared now a days. Dan has set us up on a monitoring software which will let him know immediately if an issue arises. I highly recommend Wicked Mojo for ANY of you computer, network or security system needs.

Outstanding service! Very knowledgeable as well as trustworthy! I highly recommend Wicked MOJO for…read moreall of you computer needs.