The store itself is beautiful and I love the merchandise. My problem is with the employees. There is NO customer service whatsoever. If you plan to shop at the store, don't plan on getting any help. I bought a rug and I was told that I had to go out the back door into the alley. None of this comes as a surprise to me as there is no customer service anywhere in south beach..... read more

Love this store!!! Design, modern, affordable, unique furnitures and accessories! I wanted to buy everything... Will go back with my credit card soon! read more

Today I wanted to buy a unique end table that had legs like a chicken and table top like half of a large egg. ( I am partial to kooky animal furniture). This table was the only item in the store that did not resemble furniture in many other mid priced stores. But when I carried it to the sales desk, I was told I could not buy it. "Why not? "I asked. " Because it is a floor model " I was told. I was happy to buy a floor model but no, they don't sell floor models. So I will order one I tell the clerk who looks distressed and says the table will not be available until early June. This is mid-February. "So you have a floor model of something that you don't have to sell?" I ask. "Yup". Someone ought to tell the corporate people that this is no way to run a business. read more

I have been buying furniture from them for yearrrrrssss. Even before they landed in South Florida. They are part of Crate and Barrel, ergo CB2. Just a little cheaper. Just a little. Great ideas. But What I love the most is that the sell very durable furniture. My bed I bought 8 years ago, and it will go for another 20. Employees at this store are nice and helpful. Parking is a nightmare, it is lincoln road. They have a pick up system where you park on the street, and they bring you whatever you bought. I thought I would like that. But the problem is that that street is so freaking busy, it makes picking up furniture not an easy task. Once you get home, you'll probably have to put it together. I like doing those kind of things. So for me its fun. Trust me easy assembly. A kid could put these things together. Between Ikea and CB2 . CB2 Is the way to go. They don't have as many cheap options as Ikea. But they are more durable. You get what you pay for. read more

I must say I was truly surprised and delighted with the service I received over the phone from the associate named Mary. I called to find out if they had in stock a replacement for a glass globe that I broke on my firefly pendant light. Not only did she give amazing client service over the phone but she did the calling to their parts dept for me. She then went above and beyond by calling me back with advising me of the order #'s and when I should expect the items. She was very friendly and gave me an experience that will keep me shopping at my local CB2 in Miami Beach! Thank you Mary your service was impeccable! Keep up the great work!!! read more

Some of the staff members are a little snobbish but everything else is perfect. Wonderful items.

Many of the items I wanted to purchase were not in stock. More of a showroom. What a bummer.

I bought a desk chair on sale but was a little disappointed when I was informed that it was on back order and I would have to wait ' 7 to 10' business days'. Sure enough, on the 7th day, Ricky form the South Beach store called to say the chair would be delivered the next day. I asked that it be taken out of its box, assembled, and be ready to go when I got to the store. Sure enough, everything was done as advertised. Love the chair, and love the customer service just as much. Not just "polite" but accurate information from beginning to end! read more

Update to my last review. Luis who is actually the store manager, is AMAZING, I had a bad experience with a part time weekend manager and wrote about my experience, which was not good. I am happy to say that Luis went above & beyond to rectify the situation and I am extremely grateful to him for reaching out and helping me. I am & will remain a loyal customer to CB2. Thank you to Luis! read more

Went to buy some glassware and saw there was a discount sign outside. Picked my things, went to the cash register where Amy P "helped" me. She did not make eye contact or say hello...fair enough. Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. She doesn't know how to refund/adjust my sale so someone else helps her. At no point did she make eye contact, say "I apologize", nothing. They fix my bill and she hands it and says "here you go". I understand people have bad days but this is just terrible customer service and none of the other 2 employees seemed to notice or care, which is poor management. read more

First of all, I love the store. I love the design of it's items. The sales reps are awesome!!! This review is based on my experience only, on the purchase of a couch. After looking and trying all the couches in the store, me and my boyfriend decided on one. It was sold standard in a black and white material that didn't go well with our decor, so we chose a color from the swatches provided. We were told it would take between 8 to 10 weeks, but could extend to 12. We were not in a hurry. We paid. We waited patiently. After the 10th week and no news of the couch, I called the number on the website, but was told I had to speak directly to the store where I purchased. I was surprised the rep was not able to tell me a specific status on the couch. Only that it would be delivered early December. I called on early December and was told the same thing, to which I said "but it's early December, when is the couch going to be delivered?" , but the rep said she did not have any more information available. The couch arrived but it's not the same quality or feel as the one from the store. The one in the store was very comfortable. However, when we sit down on ours, it feels like the cushions are filled with the same stuff as a bean bag, and after you are done sitting on it, the cushions do not recover their shape. The size of the pillows seem to be larger and don't fit properly against the frame. I could not believe it took more than 12 weeks to make a couch so cheap. read more

For most of home design's history, "affordable modern furniture" has been taboo in the decorating market, especially in Miami - until recently with CB2's opening on Miami Beach. CB2 offers an affordable and modern twist to Crate & Barrel, as well as a variety of designs that can turn any space, regardless of size, into an avant-garde home. The two-floor shop with color-coded sections gives South Florida's modern shops a run for their money - literally. The newly build shop on the corner of Jefferson Street, has SoBe "living for less" as an actual option. The store carries everything from home essentials to accessories - everything one could use to start, complete, and tweak the place they call home. read more

Received my furniture today. If I had known that i had to assemble it my self i would have gone to IKEA for a lower price. I am returning everything and going to a store with better service. read more

This is a review based purely on my online/phone experience with CB2. First off, be ware of the overwhelmingly positive reviews on the CB2 website as they heavily moderate what they allow through. Just search - cb2 review did not meet all our website guidelines. My review was not allowed through and so i'll show it here. It was previously a generous 3 star rating but has dropped to 2 stars now due to the fact that you cannot give a candid review on their site. Review: Bad communication / delivery service This is a review on the delivery service only seeing as how we still don't have the product to review it completely. We ordered this sectional along with another piece about 1 month ago. We were told on the phone that our delivery of this sectional would not be held up by the second item we ordered (other item delivery time expected 8 - 12 weeks). So we went ahead and ordered both for our new house expecting to receive this very important piece for our home within a reasonable amount of time. Later I get a call telling me that the entire order is expected to be delivered in 8-12 weeks. After explaining that this is not what I was promised they refused to send us our order as it came but instead gave us a protection spray for our furniture in hopes to make things better. I was irritated by this but then was put further on edge today (about 1 month after ordering) when i received an email telling me that my delivery of all items is pushed back even further because the clips for our sectional are delayed. For how much money we spent with this company I would expect better customer service honestly. Just be ware that if you order anything it could easily end up being 2-4 months that you will have to wait despite what they might tell you over the phone. read more

My family was so excited when this store opened on Lincoln Road. We have been shopping there continuously. The furniture and accessories are always nice and different. It is what we expect from them. I feel the need to share with the yelpers that there is a friendly sales associate there that is knowledgeable and goes above and beyond all the time. His name is Richard and he helped my daughters today pick out Bedroom furniture. He make the experience much easier. You think he was the owner. read more

Fun furniture. Expensive on sone ends cheaper on others. Will deff Jill your pocket because you shop for more than what you came for. Great place for wine glasses or simple dishes. Great for unique wedding gifts. read more

When I need something for my home this is the first store where I go and I usually find that i want at a good price, but I have to give them 4 (and not 5 star) because when I order some furniture they sad me tomorrow you can come to pick up and when I was there for pick up they sad me you have to wait one week....this happen for three times!!! read more

brought a 16 dollar pillow case went to return-- they asked for ID just came from beach did not have my wallet- so they told me i could get store credit to shop around ended up shopping and buying about 300.00 worth of new items went back to the counter to check out--same guy- asked for ID again to deduct the $16.00 towards th e new purchase - again- I said I do not have ID same as 10 minutes ago when you said to go shopping ,no problem. so bottom line what bad business they would not let me return a 16 dollar pillow case when i was buying 300.00 worth of new items haha bad business on their part. went to pottery barn and spent $500.000 and kept the $16.00 case.. crazy! nothing ilke turning away business needless to say just rented a place in south beach and in a few weeks probably would have spent thousands there now i will go elsewhere probably west elm! who ever made up that rule should be fired.... I'm happy though worked out better and will never shop in CB2 again...everything comes in pieces anyway... bye cb2 read more