I am writing to share my nightmare experience with this company over the last 48hrs, and warn others to STAY AWAY, or you will likely be blackmailed for your security deposit, conned, verbally berated, threatened, and challenged to fight...or even worse, left stuck and stranded out in the Crested Butte back country with your kids, with the owner knowing full well that you that you need help, and never sending rescue, not even waiting at the drop off point to make sure you make it out safely after getting stuck. All of these things happened to me with Greg Grossman, the owner of CB Motorsports.
I will preface by saying that this is my 3rd time renting from this company in the past 5 years. I will also add that my complaint and the reason for my 1-star review has nothing to do with the quality of the ATVs nor the ride itself.
The 4-seater Honda ATV we rented was in good condition, and the trails are beautiful and super fun. My reason has entirely to do with my personal experience with the dangerously negligent, verbally abusive, and hostile owner, and the insane experience i have had communicating with him over the last 2 days.
2 days ago, on July 20, i met Greg at the trailhead with my 2 kids, ages 10 and 12, to pick up the vehicle, sign the contract, go over the ATV, the route, etc. he told us to go 10miles up the intermediate trail, check the odometer, and turn around at that point or the trail will get more difficult. We went over the map briefly and he sent us on our way. Along the way we accidentally took a side trail called the East Brush trail, which is unmarked and is an easy mistake to make. That added roughly a mile to our trip, making the 10mile marker/turn-around point on the odometer inaccurate. So we got back on the correct trail, and about 10miles out (close to the recommended turn around point), we got stuck in a mud puddle. We had to abandon the ATV, jump out start walking back towards the trailhead, 10miles away (there is no cell service at all out there). Along the way, we were passed by both a mountain biker and a dirt biker and asked them to please find Greg from CB Motorsports at the trailhead, tell him we were stranded and to please send a recovery vehicle. We continued walking for about 1.5hrs or about 5 miles total. It was getting close to the 5pm return time, and we were surprised that we never saw a recovery vehicle from CB Motorsports. Finally we ran into a father & son in 2 jeeps, who loaded us up and drove us 5miles back up the trail to our ATV, wenched us out, we fired up the ATV and drove back 10 miles to the trailhead, and arrived at approximately 7pm, 2 hours after the designated drop-off time. To my surprise, along the way not only did we time. To my surprise, along the way not only did we not pass Greg or anyone from else from CB Motorsports with a recovery vehicle, but when we got to the trailhead Greg and his truck and trailer were nowhere to be seen!! He had left the site completely and left me, my kids, and his ATV out in the back country and didnt even bother to stick around to make sure we made it back safely. When I called him to tell him what we made it back safely, he proceeded to berate and insult me over the phone for not following his 10mile turn around point. He claimed to have loaded up a rescue vehicle but turned around when a biker told him we had taken care of it--which was not true at all. When we ran into the biker we were already on foot, several miles away from the stuck ATV. I call BS on his "rescue mission". For the next several hours he cussed me out via text, called me a pu#%y, a bi@$ch, and a "stupid f*#k". He gave me his address and challenged me to come "looking for him". I tried to disengage and just ask for my $1000 deposit back so i could go on with my vacation, but HE REFUSED to do so unless i posted a positive Google review! HE ACTUALLY TRIED TO BLACKMAIL me & is still holding my deposit unless i give him a positive review!! Fortunately, i have all his crazy texts and i will be posting the screenshots on all review sites that will allow me to do so.
AVOID THIS NIGHTMARE COMPANY AT ALL COSTS!!!! read more