I been to this store many times. I felt like this place had been most helpful compared to Pet Club…read more I was trying to get a crate for my dog and Pet Club wasn't helpful at all. At least this store, someone helped me in the past. I bought a cat tree here as well. The price was clearance since I adopted a cat for the first time a few days ago. Javier the manager was very helpful today for me. It made my day even better. I didnt catch the cashier lady name. She was nice as well. She helped me look at the cat tree that if it can hold a 13 lb cat, it can hold upto 40 lbs. Overall, a good experience here.

Attention Executives: went into your san mateo store to exchange some Top Paw female diapers for an…read moreextra large size. My dog went into heat today. I had a size large. It was too small for her and went in to exchange for XL with receipt. Manager said she cannot take the exchange because the package was open she said on the back of the receipt it says, it has to be unopened. We turned the receipt over. You can't even read it. It is so faint not legible. No apologies at all, Petsmart your a big business with local customers, please consider changing your policy and make sure your customers can READ the back of your receipts. I am an unsatisfied customer. Petsmart you need to do better.

I've been to a handful of different Costco's before, but I've never seen this new coconut biscuit…read morefor dogs. I actually wanted to try it, but I was sad to read the ingredients had blue and yellow dye in the product. My dogs are getting older now and I don't let them have artificial flavors and they don't mind eating actual real foods That aren't dyed. Everything was clean and nice and organized at this particular place, and the parking lot was easy to access. Although the Panera in the back as well as the chipotle in the other plaza were a little cumbersome to get to or maneuver between two different parking lots and the flow of traffic. Lol.

My sister just got a guinea pig from this god awful place and the highly untrained employees said…read morethat the two we got were both regular, absolute bull crap. One of them turned out to be a fancy one that inherently have seizures and recently died with nothing we could do. A while back we took her to the vet because or a red eye and they gave her a full examination and said she was completely fine and healthy, more BS. This is the second time I've been tricked like this and I'm so absolutely fed the hell up with these untrained employees not being able to recognize a difference between animals breeds due to severe lack of training. I will most likely be raising my concerns with animal rights boards and organizations such as PETA to hopefully call out you and other organizations for failing to provide the proper information needed to care for these criminals and I will not be returning

I have a PetSmart and a Petco nearby. I really like this place because the prices are great. It…read moregives a Costco feel without the membership. Very good prices. They got everything here.

I like having a pet store nearby so you can get dog food and treats in a pinch. I wish they carried…read morethe food that I need though I haven't tried asking for them to order for me. They do carry the flea meds that I use so I've purchased from this store several times. I like that the dog treat aisle has some bully sticks at doggy level so my dog could pick out the treat he wanted. After paying, I let him carry his prize out to the car.

Customer service by CHRIS was above and beyond. Will definitely return for my other petsread more

Great service and friendly staff member. I will be getting a new puppy. I went there to ask for…read moretheir samplers and bought some dog food and treats. Hopefully my puppy would like the recommendations. If you are a new pet owner like me, you can also ask the cashier for a list for new pets. It's like a checklist to make sure that you bought all of the essentials for your puppy/kitty.

Beautiful store. I drive past here but decided to check this place out for the first time. Dina was…read morevery helpful at the cash register. sorry if I misspell her name. She is a wonderful staff and I could tell have passion for animals. They even have some samples you can bring home for your pets so you know what they would like. They have a vet clinic that comes here every Saturday. I think if my cat needs his shots, I will come here to check it out.

I stopped by to pick up my pup's favorite cheese crackers and couldn't resist browsing. While…read morethere, I found the cutest little plush toy that I knew my pup would enjoy--well, for about five minutes, as he's only excited about new toys for a short while before they head to his overflowing toy box. (I really need to upgrade to a bigger one!) The selection here is always fantastic, with something for every pet. The owner is friendly as always, and the holiday-themed items make it easy to spoil my pup and his buddy with special treats.

TLDR: Reasonable prices - priceless service and advice…read more Have been shopping here for years and only have a 10 gallon freshwater tank but love it. The kids love coming to the shop and helping take care of our fish, snail and crayfish. Staff is wonderfully helpful.

I called ahead to see if Ultimate Aquarium had horned nerite snails for my opae ula red shrimp…read moreaquarium - they did! I had tried other stores and they were either out stock or did not carry these particular snails. Also needed chaeto algae - they stock this as well. Very professional and knowledgeable service team - thanks Ultimate Aquarium!

Second time getting groomed and the doge looks great! Takes about 2 hours to look goodread more

Linda did an amazing job! And my dog really love this place I can tell Linda is very dog friendly…read more I really do recommend this place and the price is very reasonable

I was in need of a litter restock. I put in an online order and within 20 minutes, I already had an…read moreemail confirmation that my order was ready for pickup. I stopped by later that afternoon and as soon as I walked in, the girl at the front greeted me warmly and asked how she could help. I told her I had an order for pickup, which was waiting for me already behind the register. As I had two bags of litter, my plan was to carry one to the car and then come back for the other but the girl offered to help me carry it out to the car right away. Great customer service, easy pickup experience, and I also noticed that the interior of the store was very clean and well maintained.

Really helpful team here!…read more My senior cat needed some TLC after an overgrown claw issue left him with some wounds in his paws...and of course I was stressed out about it all. Anxious cat mom that I am. I called ahead looking for paper litter and they listened kindly to my explanation of what happened... (with the patient hollering from his crate the whole time and making his displeasure well known)... and walked me through exactly what they had. I went in later, after dropping Mr. Complain-y Cat at home to start recovering, and they were great in helping me gather up everything I needed. Parking lot can be a little bit narrow to get in and out of but totally worth the visit. Very nice folks. And El Señor Senior Gato Gordo is healing very well.

We spent a couple of hours perusing through the exhibits on a Sunday. There is a lot to look at and…read moreif you're a kid, or a reptile enthusiast, there is a lot to get excited over. You have an assortment of diff reptiles, from monitors, to snakes, to iguanas, to geckos, etc. that you can choose to observe, pet, hold, or even buy. If you decide to buy anything, you also have all the items available to set up a tank for the first time or just stock up on some supplies if you already have an existing set up. The prices here were very competitive, there were exhibit deals happening all around. If you do want to hold a snake, or even take a picture with it, it will cost you at least $5 a round, so that was a bit costly.

What a fun event... even for a bunny lover like me, knowing that reptiles are probably my rabbits'…read moreworst enemy... the snakes would eat them, and the tortoise would outsmart them in a race, lol. Reptile Realms (aka the San Jose Reptile Show), for the last two years has been unable to hold the event at the Santa Clara County Fairgrounds (as they did annually pre-covid). So they expanded to holding the expo at the San Mateo County Event Center for 2022. Basically there are LOTS of reptile displays, with most of the creatures for sale, and all of them for show. We found mostly snakes, all kinds of sizes, some with very unique patterns, vendors willing to share plenty of knowledge and info about the species, and even some snakes visitors could hold (for free). Besides snakes, there were roaches, crickets, tarantulas, shaved mice, lizards, geckos, chameleons, bearded dragons, tortoises, and some species I can't even name. I realize not all were reptiles, but there was also reptile "food" for sale, and other creatures. And you could get up close and personal with these animals, it was so cool. They also sold clever animal T-shirts and hats, toys (lots of snake themed, but also random stuff like unicorn horns), habitats, plants, and food (for reptiles and for humans). The event took place mainly in a giant hall, so it felt spacious even with the crowds. There were no lines and no wait to enter. And there was plenty of parking (with a $15 fee which was more expensive than the admissions ticket). Some of the reptiles are just sooo cute, especially those baby tortoises, this is a great place to find a new pet. But not for me... my bunnies wouldn't like that.

This place is an absolute gem. We are just getting started and had some questions on what to get…read moreand the staff were extremely knowledgable and helpful. There is a great selection of supplies for both chickens and other birds. We were able to find everything we needed and my kids enjoyed seeing the chickens and chicks. This will without question be our new go to feed store.

Easily one of the best feed store I've ever been to. Best In the Bay Area hands down…read more Lots of parking. They breed their own chicks in house which is a huge plus as you get it straight from the source. You see the walk through of the roosters and hens as well, literally the parents of your birds and they're all extremely healthy. The hens are also labeled and you're given a zoo-like biography of each breed which is amazing for those starting out + for kids to learn. They have all sorts of breeds, literally breeds I've never even heard of. The hatched chicks here are given mareks vaccination in house + sexed at birth for most breeds except silkies and a few others. I love how the staffs make themselves known but just let you wander and live in the moment without breathing down your back. The prices for feed and items are overall pretty good, items are labeled for the most part. Selection is huge. Many of the items are not priced with a label so they are just ignored and not bought as you can tell by the dust. One biggest drawback here that made it 4 stars instead of 5 is the lack of pricing on some items and the chicks/pullets. Nobody has time to ask for pricing for each individual chick and the staffs don't have a list, they have to check manually for each on their register which is insane. Maybe the store management is too lazy to put the pricing? Maybe they priced chicks differently per customers? Who knows. Luckily the pullets has a pricing sheet and the staffs were amazing about it. Overall, I'd take your family here to buy farm item, feeds and learn about the breeds. If you have time to spare, you can ask about pricing for each or just buy elsewhere.