Went to Petco today to buy food for our cat. Found it, and went to the checkout. I stood 10…read moreminutes while employees either walked past me or stood in a small group near the fish. I saw several of them looking my way, but no one came so I could pay for my purchase. After 10 minutes, I left the food on the counter and went to PetSmart! From now on, PetSmart will get my business. No one seemed to care that I stood there. It was like I was invisible. Please don't insult me by responding to this with one of your rote replies telling me how this is not your standard and how you will share it with your Team. I've seen the other reviews and obviously sharing complaints with your Team doesn't work! I hope corporate checks these reviews and does something about it, but I doubt it!

My dog has very bad anxiety! The groomer was able to get her clean AND nails clipped and sanded!…read moreShe came back happy and smelling so fresh!

PetSmart's address is listed as Derry st, but it's technically off Derry st…read more PetSmart Harrisburg, has a great selection of Pet supplies, including pet foods not found at other local stores. Services include pet training classes, grooming, and a veterinary. Customer service has never been an issue. They help me find what I need, even occasionally offer alternative suggestions. My only suggestion to improve customer would be please streamline check out process. Try to Visualize a Visio flowchart or code; At checkout your asked for your rewards info. New rewards members are registered at that time. It often takes minutes. The Cashier asks if you want to contribute to "Name your pet Charity" When paying you're asked again if to donate. You're required to navigate even more menu options before getting a receipt. The whole check out process is a Killjoy. Seriously , it's an utterly soul sucking experience. Willing to bet it's not much better for the poor (often lone) cashier looking out at a line of exasperated, toe tapping customers; eyes glued to their phones huffing & puffing. Very cumbersome, time consuming process. I like PetSmart, but I dread the checkout process. Imagine coming in at lunch, there's a line of 4 people and it takes ten minutes to checkout! I believe this has little to with the cashier, and more an issue with upselling mandated by Corporate. I've encountered painfully slow checkouts at numerous other locations. New, old, north, south it's always the same.

Very unprofessional people , gave me the wrong information about my dog, first they said it would…read moretake 3 hours to groom, I went back in 2 hours, then they said it would be 3 hours total. Very poor knowledge of knowing what they should do.

Absolutely LOVE pet supplies plus! We quite often save…read moremoney on dog & cat food because this location marks them down for quick sale! When you have 5 pets, that's AMAZING! The employees are always nice, the store is always clean & i love seeing the kitties up for adoption. I also must say, the fish always look healthy & the small critters too. Nice clean habitats. Very good store & i recommend this place 100%!

Love ordering from Pet Supplies Plus! Easy to order, always get quick delivery. Order process is…read moresimple and I'm not waiting days for delivery from the "A" place.

I would never choose to work with them again. I have tangible concerns about the health of their…read morekittens as ours has struggled with serious issues from the time we got him. I also don't appreciate the owners response to negative reviews in private. I will not ever be going back and don't believe anyone else should either.

I love my baby Bert; he has brought so much joy to our lives. When I received him, I waited an…read moreextra couple of weeks to pick him up, so he was slightly older and larger than the standard pickup time. However, he adjusted to our home very quickly, and within a couple of days, he was eating and playing normally. He's the sweetest cat and was so gental with foster kittens we brought in last year. He's a joy at the vet and was totally comfortable around our other cat they were best friends within hours. Lori was great and communicated with me through the process as I was nervous when he wasn't eating night one. She reassured me and checked in on his progress. Everyone that sees him complements his beauty and fluffy coat he's so well behaved he's even gone into the office with me! I Love my ragdoll I will be in touch with them again for a 2nd when the time is right.

I've been ordering dog bday cakes and dog treats from Just Four Dogs for 5+ years. Maryann is very…read moreaccommodating and her prices are super reasonable. When I got a memorial cake for dog who passed, she gifted it to me. I volunteer at the local humane society and she has donated treats for the pups there as well.

MaryAnn is always a pleasure to work with and does a great job. I have been getting Parker a…read moreBirthday cake from her every year for the last 8 year's and he loves them. I also get treats at Christmas Time.

I might have the pickiest cat in the world. The staff is wonderful will recommends. They are…read morepositive and welcoming and have helped me find an option that works for my picky cat.

I remember long ago when this location was at the Hoover Plaza. I recall one of the employees (a…read moreCaucasian female) watching an Asian family and accused one of the kids of stealing an item. They had to show where the items were placed to prove they hadn't stolen anything. Then they were asked to leave. I haven't returned since.

Took out two cats for nails cut! Girl was wonderful and very reasonable! Will take them again!read more

I was shopping in the store and kept hearing the groomer yelling at the dog. Perhaps if she had a…read morebetter attitude the dog would as well.

This is the best place to get dog treats. The prices are very good and you can always get a great…read moredeal :) My puppy loves when I bring her home treats from here. The workers are always very friendly as well.

Stopped by this booth at the Harrisburg Market this morning. Super cute and lots to choose from for…read moredog treats. Happy they offer grain free!! Dogs love them, we will have to stop in for some more soon!

Very friendly great customer service! Our go to place for feeders for our reptiles. Just moved…read morehere from out of state and happy to find a local place!

wouldn't recommend this store to anybody. Went to return a fish and they said the water was…read morecontaminated because the fish was in it. The fish was in the water when it died already.