I scheduled a hair appointment with Kitty. I walked in the salon and was asked after sitting in…read morewaiting area, "what are you getting?" I responded, "I have an appointment with a stylist at 3 for a shampoo and roller set." While talking with this stylist (she never introduced herself), we were at least 15 ft apart. She told me to come to the shampoo area and without looking through my hair or even touching it, she stated, "because of the density, it will be $75 for a roller set." I then ask, "what is the cost of a shampoo and only blow dry?" she replied, "$65." I asked, "it's $65 for a shampoo and blow dry, no style are the prices online correct?" she replied, "Yes, the prices on the website are for people with thin hair!" I refused services and left. JCPenny's website mentions nothing about a possible upcharge nor anything regarding prices are only for people with thin hair. I was simply being hustled by a JCPenny's stylist. JCPenny should be ashamed for allowing employees hustle clients out of extra money. JCPenny's website confirmed the following appointment: SHAMPOO AND STYLE - Includes shampoo, instant conditioner hair set on rollers and placed under dryer, a quick blow dry and curling iron can be done as well ($35-$65)