Good shopping overall, but I felt like the clerks could have been more personable. They do help me…read morewhen I am shopping for my granddaughters, so they are helpful. Last time I was in there, they were dealing with an unsavory customer, so that may be why it didn't feel very warm and inviting. I do agree with others that the selection is wonderful and I have never been made to feel old when walking in.

Great place to shop for clothes. Its great that they have a good selection of plus size clothing…read more The employees are always very helpful.

The store was very organized and clean. The owner was friendly and helpful. I'll definitely go againread more

I just moved to the area and went in to find a denim skirt for my daughter & a jacket for my niece…read more Devin & Beth were both super helpful and friendly! The store is laid out well and the clothes are in great condition. And the prices are fantastic! I will keep going back because it's truly a pleasure shopping there.

Love the clothes & the prices. But the store located on Shelby St in Indianapolis is not open when…read morethey are suppose to be. Short staffed? Not sure. But it has happened to me twice. There were 6 people waiting to get in.

It was alright. I love their clothes. Their staff isn't so friendly. They rush people and I don't…read morelike that.

Poor customer service. Most Torrid stores I visit are pretty friendly but this one misses the…read moremark. Little to no help with simple things like getting a dressing room, long line wait, etc. Hate to be harsh but received little to no effort of assistance at this particular location.

I've visited this store probably too many times in the last few months and it's always been a good…read moretime. The women who work there always introduce themselves and ask what I'm shopping for. I love that it feels like a personalized experience with a fitting room full of my top finds! I also recently got some coupons to use in the future and they called to remind me that the Haute Cash sale is going on and to come use my coupons, in a world full of spam emails a personalized call was nice!

I was walking by and noticed the cute signs in front of the store. The window had cute clothes so I…read moredecided to walk in. I was immediately greeted and welcomed in. The owner asked if I was looking for anything specific. I told her I was just browsing and we kept talking. She was so nice and friendly. They started as a pop up boutique and opened their brick and mortar store a year ago. It is very organized and the items they carry are clearly intentionally curated. There was even a whole section for Fourth of July outfits--super cute! The selection included a good combination of tops, bottoms, dresses, jumpsuits, and even accessories like hats, bags, jewelry and cosmetics. The prices were common of other boutiques, with a sale section towards the back. They also have an online store so you can browse before you go or simply purchase online. If you sign up to receive their newsletter, you get 15% off your purchase!

Makes me sad to write this review. I used to enjoy shopping here and finding good deals. I've never…read morehad to take anything back to Ross before today. I purchased a pair of pants for me son there this weekend and it's the same brand and size I've always purchased with no issues. Well the ones I got this weekend must have been defective because when I washed then they fell apart. I went ahead and dried them knowing I wanted to either return or exchange them. The store manager whom I spoke with told me they wouldn't accept them because I already washed the pants and that my washer could have caused the damage. I have a very high end front loader and can say with certainty that it wasn't my washer. I laughed because I thought he was joking. He was not and argued with me for a few moments before finally accepting them for a return. At this point I was frustrated and did not want to exchange them. I can't believe he even took the time to want to dispute the issue. It was clear the pants were defective and had come apart at the seams. I gave two instead of just one star because this was my first issues over ever had and he did wind up giving my money back. Then before I left he admitted he would have been upset too. If that was the case then why even waste my time? I would recommend going to the local department store where they have hassle free returns.

Last Friday (May 8th, 2026), I went there to shop as usual, and found the complete store in total…read moredisarray as if it had been ransacked, with most of the items and clothes that should have been on shelves on the floor everywhere. This is completely unacceptable for Our Town of Derby ... Absolute Zero Exceptions.