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Cathleen A Alex, AUD

5.0 (1 review)
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6 years ago

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Advanced Specialty Care - Dr. Jay Klarsfeld, Otolaryngologist,  discussing a diagnosis with a patient.

Advanced Specialty Care

2.0(22 reviews)
10.8 mi

Unhygienic Office and Unprofessional Staff -- Avoid at All Costs…read more If you value cleanliness, professionalism, or basic human decency, stay far away from this medical office. The facility was visibly dirty -- floors unswept, dust in patient areas, and exam rooms that looked like they hadn't been appropriately sanitized between visits. In a medical environment, that's unacceptable and borderline dangerous. The staff was rude, dismissive, and clearly uninterested in patient care. I witnessed front desk personnel rolling their eyes at patient questions, ignoring phone calls, and openly complaining about their jobs. Even worse, the owners themselves seemed just as indifferent and combative when concerns were raised--more concerned with defending bad behavior than fixing it. This isn't just a bad experience -- it's a warning sign. A medical office that treats its patients and facility this poorly shouldn't be operating. There are far better, safer options nearby.

I called for an appointment with Dr. Bard (who I had seen on previous occasions) based on a…read morerecommendation from my PCP. He said I had a polyp on in inside tip of my nose which should be removed. I specified that when I made my appointment. Dr. Bard told me he had no time to do this tiny procedure and directed me to payment which I told him I wold not do. Rudely, he told me "Yes you will". I called my insurance company and told them not to pay. They acknowledged. I found Dr, Bard to be very rude and I will never visit this ENT office again

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Advanced Specialty Care - Dr. Joseph Gordon, General Surgery, talking to a patient.

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Cathleen A Alex, AUD - audiologist - Updated May 2026

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