Good communication . Good service . Good price …read more (Installation of front + rear brake pads & rotors)

From the owner: Brake Pads Only $80 Labor Front Or Rear…read more$160 Labor Front & Rear Brake Pads And Rotors $125 Labor Front Or Rear $250 Labor Front & Rear Most Cars, Trucks, & SUVs Must Provide Your Own Parts

Called to make appt and was able to get my car in quickly. I Dropped my car off for a clicking…read morenoise. Within a couple hours they diagnosed the problem and ordered the needed part. Got part the next morning and had it fixed and ready to go before lunch. Prices are reasonable and they Fixed it right the first time!! Definitely would recommend!

I have used Southwest Automotive for years. Danny and his team have been kind, professional,…read moreefficient, and trustworthy in my dealings with them. On one occasion, I took my daughter's car in. Man, it was running really rough! They could have told me something was wrong with it, and it would take a gazillion dollars to fix, but they did not. Danny called not but a couple of hours later and said it was ready to be picked up. When we got there I was preparing for some astronomical bill. However, Danny said it was just a little vacuum hose that had come loose, he put it back on and it purred like a kitten. When I asked how much, he said NOTHING. He did not even charge for the time it took to find the problem like most other shops would. Thank you, Danny, you're fantastic. I tell everyone who asks to use your shop?

I brought my 2015 Cadillac by for annual maintenance. The maintenance was done with no added on…read moreextras that the dealership always tries to sell me. Thanks for the quick and reliable service without the overselling many others try on a 69 year old woman.

I have used Texoma Fleet for a few years now and have had nothing but 5 star experiences. I had a…read morefriend go by there for some repairs on his vehicle, not realizing that his car was still under warranty. They informed him that he could take his car to the dealer and get it fixed for free rather than rip him off for repairs.

zero stars, very shady shop. They took my money and didn't do the work on my car at all just put…read moretape and paint to make it look like they did. crooks. stole my child's box of chicken nuggets while we were waiting for my vehicle. They tried to blame my child while I saw the man in the back feeding them to his wife.

Wish I could give 0 stars. I'm new to Wichita Falls and needed a new Mechanic. I needed some work…read moredone on my car. I left my rechargeable headlamp in the front seat. I know I left it there because I saw it when I got out of the car and thought to myself, should I take it out or put it in the glove box, but just decided to leave it thinking nothing would happen. When I picked up later that day, my head lamp was gone. I know it was just a headlamp but that was $50, and it's Christmas time.

I took my 1968 Corvette convertible to Sheppard Automotive for carburetor, tune up and exhaust…read moreissues. Milt and Ed are old school and really know their classics. They diagnosed and quickly repaired my car. They handled my Vette with great care. Floors, seat and steering wheel were covered to protect them. Once parts arrived, my car was ready when promised. Milt kept me updated throughout the process. Everyone in their shop is knowledgeable and friendly. I will not hesitate to take my car to them when needed. If you have a classic, hot rod or modern car, this is where you should take it for service!!

No stars. This business is very bad. Milt (the owner) will get over on you in any way possible…read more Don't trust any deals made by him, he lies and has bad business.

Been there 3 times and they never had what I needed. A 2020 Chevy and they only had one tire that…read morewould fit it on my last try. Had a bad experience many years ago with a tire warranty from Firestone so I boycotted them for years.

6 hrs for an oil change and to replace brakes WITH an appointment. It took 2 hrs just for the oil…read morechange and brake inspection and another 4 hrs to do the brake job. I would not recommend this place to anyone!

Came here twice to get a flat tire replaced, and for a vehicle inspection report. Both times…read moreservice was quick, and easy. Staff was super friendly, and professional, and I will definitely come here anytime my car needs work. Only negative was none of the staff wore masks, and with Covid-19 still on the rise, this is a concern.

Tommy and his team are a Godsend! I was driving my nephew to a recruit weekend in Lubbock, we were…read moreabout 40 miles west of Wichita Falls when my car just completely died on the highway. Tommy was quick to help and diagnose, and so graciously allowed me to keep my car at the lot while I figured out my solution. This has been such a stressful process, and Tommy has been so kind and helpful the entire time. Highly recommend North Texas Auto Service! I live in OKC, but if I am ever in Wichita Falls again and need help, this will be the first place I call!

Really I don't trust this place. They supposedly did a coolant drain and fill on my Toyota. I don't…read morebelieve that they actually did the work. I stayed with my car I walked to the stall where my car was to see what was going on. I did not enter the building and stood outside the building. I was told to go back to the waiting room. It's like they didn't want me to see what was being done or wasn't being done to my car. Doubting that they actually did the work I took my car to another place where I could actually see the work being performed. Never will I ever go back to this place. People beware when a service company takes your car and will not let you see the work being done. I my opinion Mr. Mac's is not to be trusted.

My Nephew My nephew…read moreis a pretty amazing mechanic, and human being. I came through town for a visit and decided to stop by Mr. Mac's where he works. I was so impressed with the size of this place! This is a major operation! They have all kinds of mechanics on the floor, and they mean business. It's a very clean automotive store, too. I would definitely take my car or truck here every time. Say hi to my nephew, Shawnee! He's the BEST!!

They don't even deserve 1 star, they have had my mother's car for a year to date, and it's a big…read morejoke to them always with a excuse and it's never there fault. They blame everything on COVID it's now 2024 of March

The only reason they have 1 star is because I have to leave something to be able to leave a review…read more If I could I'd give them negative stars. This shop has had my vehicle in their shop for almost 40 days now and just finished it today Nov. 14. On Oct. 7th my car was sent to their shop to replace the wheel bearing. There were no issues, the job was done in a timely manner and out by the 10th. I had my vehicle back for maybe an hour before I decided to shop for groceries. I don't even get a mile from my house before the car breaks down. I didn't want the car going back to them after that because something didn't feel right but my husband had other ideas. He sent it back to their shop. The carrier bearing and rear differential needed to replace and it'll cost us a little over $1,000. Them and my husband made a verbal agreement that they will accept installment payments for the labor. Parts were around $800 and because we didn't have that we had to have my mother in law loan us money when she got paid on Oct. 17th or 18th. Payday rolls around and she pays for the parts. They send off for the parts and that is where all the problems begin. From that day until Wednesday Nov. 13th they made up so many excuses to not have the vehicle done. "Parts are taking longer than expected to ship." "Parts were shipped to the wrong address." "The mechanic dropped the part causing it to break." "We don't have enough people to work on it today." "The part was faulty." "The bolt we need off is welded on so we need to grind it off." They did offer a refund around Nov. 4th which my husband denied because we couldn't find any other mechanics to have it done in a timely manner and they said they can have it done that week (they didn't.) After that my husband asked for a refund and they "couldn't." During all of this my husband had to use taxis, ask favors from friends and family and even walk 4hrs to get to and from his job which he ended up losing on a very heavy rainy day. He couldn't walk the 4hrs to work, nobody could give him a ride and we had just spent what little money we had in a taxi the day before. All because they wanted to take about 40 days to fix parts that only take 5-6 hours. "Coincidentally," when I called them this morning (Nov. 14th) to have them bring it back to us they could have it done in a couple hours. Surprisingly, they actually had it fixed! It just needed a new battery now. I called them to check on the progress and that's when I was told about the battery. They asked about the battery having a warranty or not so I yelled at my husband, "Does that damn battery have a fucking warranty? They want to know cuz now the fucking battery is dead!" He yells back, "Yes it does!" So, I turn back to my phone to answer her bitch ass and all I get is her yelling at me and telling me not to cuss or yell AT HER! I told her I didn't and that I'll cuss or yell at whoever the fuck I want and she has the fucking nerve to hang up on me. So, I call back and cuss at whoever the fuck it was who answered the phone, they handed it off to her and she tried to get smart. I didn't start cussing or yelling at anyone until I was accused of it and hung up on. So, because she "Doesn't like hearing yelling or cussing in the background even if it isn't directed at me" the verbal agreement was broke. Now, I can't get my damn car back without paying the $750 up front because her poor virgin ears were hurt. Great way to handle business isn't it? There is absolutely nothing good I can say about this shop and it has so many good reviews, I wonder why?