This is my first time leasing and Arayna made sure that everything goes smooth, and which it did…read more The process was easy and quick because I just consulted her yesterday and now I'm getting the keys tomorrow!!

From the owner: Located in Belmont, North Carolina, The Banks Apartment Homes is an exclusive luxury community with…read morethoughtfully designed 1, 2, and 3 bedroom homes! Every apartment at The Banks is as unique as the community itself. Open concept living areas and gourmet kitchens provide plenty of room to both entertain and unwind, while private patios offer the perfect spaces to relax after a long day. Featuring sleek, smart design, the apartments at the Banks include finishes such as stainless steel appliances including low profile, front control ranges and side-by-side refrigerators, quartz countertops with tile backsplash, and wood-style flooring.

Annie is a great apartment manager. She always made me feel welcome and always knew my name. She…read morewas a huge help getting me settled into my apartment and also provided lots of helpful information about the area. She greatly added to the sense of community and her management skills are excellent. I can't say enough about how much she adds value to the apartment complex!

As a former resident, my vehicle was broken into twice in the parking lot and the complex had zero…read moresecurity cameras to aid the investigations. They have high management turnover despite being purchased by another property management company. They have few, small amenities and no pool and lots of small fees embedded in the contracts. Other apartment complexes in the Belmont area have better pricing for the same space, better amenities, and better overall quality.

Please read on, this is gonna be long but will portray my mostly bad experience with my apartment…read moreat Hampton Meadows. When I first moved in, I had zero issues. The apartment is in a GREAT location and is actually very nice. The office staff (Sarah) is actually great and helpful, this is where the mostly bad starts off and has yet to end. I moved in when I didn't need heat or AC but more towards colder weather. Once the cold weather hit, the mater bedroom was freezing. I closed all the vents in the house to try and push the heat towards the master bedroom but it didn't help much. I don't mind the cold too much so it wasn't too big a issue. I spend the winter with an extra blanket on the bed but I do better in the cold. Now heat is the opposite. Let's jump to summer. I experienced the same issue with the AC except the ENTIRE apartment was crazy hot, not just the mater bedroom. I would set my thermostat to 72 and would be lucky to reach 76 at night. I complained to the office staff and was told someone would be by to look at it. I was told somehow the water heater was effecting the AC? I don't buy it bur ok, as long as the ac works I'm good. It didn't work. I complained and complained but nothing was done. I got sick of the heat and went out and spent $150 on a window AC into so I could sleep, even after telling the front office I was going to buy it. I ended up buying the AC unit which is where one would hope the nightmare ends. After complaining more that the apartment was way too hot, they offered to install a window unit. ARE YOU F@@@@NG KIDDING ME, after I told them I was going to buy a AC Unit, they offer to install one. Final straw there. No second year lease coming even though I am 8 minutes from work and 5 minutes from everything else. IT ISN'T WORTH IT. I was and am fed up with this place. I have one month left before my lease it is and I am counting the days. There are a few other issues that did come up but I do not care to delve into my nightmare past. PLEASE PLEASE PLEASE, take my word as a warning. If I could do it over again, knowing what I know now, I would NEVER have rented from this place and will NEVER deal with this company again.

I lived in many rentals in my life and ALWAYS got my deposit bac. At Hampton Meadows though, BE…read moreCAREFUL about what "normal wear and tear" means because it seems that Property Matters has their own definition. Below is the response to an email I sent to them because out of $450 deposit, I received $280 back! I even postponed my move out date for 1 1/2 days so that I could get the apartment as close to move in condition as possible. I know a whole team of workers come to clean, paint, replace or shampoo the carpet, etc. That is because of "normal wear and tear" that is common for all rental property for a year (in my case 2 years) of living. So when I got the email about the deductions from my deposit and why, I was livid! See the correspondence below: This was inspected by Shaina and I and the charges are based on our standard move out charge list. You can see that the oven, the drip pans on the stove top, floor in the bathroom, fan blades, and filter in utility closet were dirty. This is the $80 cleaning charge, which includes the filter replacement. (((((((The oven was dirty because I did not have oven cleaner the day I was leaving and with a huge Penske truck, I figured I'd take the hit for that BUT, the bathroom floors were cleaned on my hands an knees, the fan blades had normal dust on them and the filter in the closet was brand new! I put it in a week before I left so I know it wasn't even dirty at all!))))))) There were 3 blinds that were broken, pictures attached, and they are $20 a piece. This is our standard charge per set of blinds that need to be replaced. ((((((((((The CHEAP blinds that they put up are so delicate that I had to have them replaced twice while I was there because one time the whole contraption fell off of the wall and hit me in the head! So, if you don't want to pay $20 each for $5 blinds, make sure maintenance fixes them before you move out.))))))))))) We were unaware that you were giving the grill to a neighbor and it was trashed out. We charged $20 to remove the grill and propane tanks. We cannot dispose a grill and propane tanks in the dumpster and they had to be removed from the premises. (I gave the neighbor my gas grill which was in the front of the apartment. Of course I got NO phone call about it or anything else that was written up or they would have realized that it now belonged to someone else. Plus, how did they even know it was mine in the first place! I was on the ground floor so the grill could have belonged to anyone! So, they took it upon themselves to remove it and charge me $20 for disposing of it! There were 2 propane tanks that were left as well. I wonder who turned those in and benefited from the monies paid back for those!) The lightbulb in the fan was burnt out, and that is the $5 charge. (((((((((Light bulbs were all working when I moved out. There was a short in one of the bedrooms and I alerted the maintenance guy who said that they go over all of that stuff when a tenant moves out. I changed that light bulb about 4 times in one year!))))))))) The screen had to be replaced and we charged $15 for the torn screen at the patio door. ((((((((((The screen only had to be tucked back in with the rubber molding that the maintenance man fixed about 6 months earlier. It was so minor that he didn't even have me take it to the office for a repair request because he had his handy tool and within literally 30 seconds had the screen put back in place!))))))))))) This is so petty on their part! They couldn't even take the time to return my call when I moved out so that I could give them a forwarding address for the deposit check. It was 2 weeks later when I finally called and talked to Wendy who seemed to not know anything about the result of my move out and then I got this letter stating that she and Shaina both did the walk though. I don't like cowards to do a job and not be able to face the victim and say verbally what was going on. She said I had to wait to talk to Shaina when Shaina got back to the office, then I got this email!!!! It just blew my mind that these people are spineless about being honest and up front to discuss this matter in person. But, they have control over you money! Thank you, Wendy Hayes Property Manager Property Matters Realty, LLC. PO Box 158. Gastonia, NC 28053 Office: (704) 861-0833 x1003 Fax: (704) 861-0783 www.propertymattersrealty.com

Beautiful property, the staff is amazing!! Can't beat the location so close to downtown Belmont and…read morea few minutes from Charlotte!

We have lived here 3 years and we love it. All of our problems have been A. First World and B…read more Mostly remediated in an orderly fashion. You are going to pay a premium for location and a super valuable parking spot. You get a front row view of the Independence Day fireworks. Clean sparkling pool. Above-average front desk. Top 100 location-wise in the country. 300 yards from a 5 star restaurant. Eight places to get a drink or a cocktail within 500 yards. Biggest complaint (first world) is it is weird to get deliveries from DoorDash and you don't always know when you get a package. Usually they are delivered safely but it is a mess during the holidays. First world problem. We use the Amazon locker at the Circle K if it is critical. Close to any and everything you would want. Walmart a mile away. A bunch of walkable restaurants. A slew of restaurants within a mile. Zero non-force majeure incidents in 3 years. A couple of 1/100 problems have happened but not to us. Mostly due to crazy weather. All seem to be sufficiently remediated in a timely fashion.

Just hope you never have to go through a pandemic like I did in 2020! Old biddy owner not Kaye…read moreshe's awesome had no pity on me when my job shut down and couldn't pay rent. Showed no remorse had the sheriff come out to serve papers on me. Myra that is. Don't recommend !!

These units are overpriced. Nothing gets updated, yet the price increases a hefty $50 per year…read more They use the cheapest appliances china makes. The new dishwasher doesn't dry the dishes so mold forms. The walls are not well insulated, so high energy bills and noise from neighbors the paint they use on the walls is cheap, it looks nice when you move in but the paint job gets all scuffed and marked with even gentle usage, Simple things like kitchen sink sprayer repairs need 3 visits to get it right. The outside is kept looking nice and clean to make it appear like it's a classy place. The show room looks nice and inviting, but the units come with original cupboards , sinks, and kid sized toilets. I had to pay for a missing screen /storm door upon move-in.

-Packages get delivered all over the property. Deliveries being taken…read more -Not a handicapped friendly property -Parking here is a joke, shared with other facilities. They make no effort to improve real problems. Park with tire on the line. You'll be written up. -People putting screws or nails in your tires of your car. Management did nothing. -Mail address change -Door to use to enter building -Flow from entry to locate individual apartments. There's no layout showing way to elevator or stairs or what apartments are on what floor. -Bugs not being controlled -Long turn around on repairs, example 6 months to order blinds that were discussed to be replaced before move in. Then refusing to put them in because your furniture is now placed in room. -Handicapped parking out of date for ramps -Ice removal during winter months, not complying with salt melting or shoveling, very unsafe -Very rude unfriendly neighbors will confront to your face. Manager doesn't do anything about it. People talking loudly in parking lot about you while you go to your car. -Gossip is out of control -No real property to with amenities -washer & dryers (3) each all need to be replaced -Taking away amenities to sell for owner profits -Invasion of privacy on a regular basis. Renters being walked in on while showering by maintenance with master key. No back door no porch not allowed to place any item outside your front door. -Wooden floors being stomped on throughout the night not being addressed by management. From 1 a.m. through 7 a.m. -Train noise and wind coming through old single paned windows again all through the night. Management will not even caulk to keep cold out. -Ect... more problems than this.

Ali-Grace was wonderful to work with on seeing and event moving into 1684-V…read more I will highly recommend her to anyone interested in mo to the Gastonia area.

Teresa, Christy, and Laura are awesome! I am moving back to Brentwood! Their prices are way better,…read moreonly teacher discount in the area, updated units, no hidden fees. Complex is kept up well and the office staff are helpful and kind! Highly recommend Brentwood Chase Apartments!

The pictures provided are a mixture of BOTH Loftin at Montcross buildings. My review is for Loftin…read moreat Montcross II only. A word of advice (warning): After listening to the management sales pitch, talk to a resident or two before making your final decision. Things aren't always what you may be told. I enjoy my apartment and the friends I've made, however...............

My opinion.....Horrible communicators, management takes great offense to any criticism,,…read moreconstructive or otherwise, will try, convict, and hang you out to dry without any conversation what-so-ever. I'm 80 years old and being kicked out! NC law let's landlords do that with no reason given! My personal opinion....they violated my 1st Amendment Rights and Freedom of Speech.