My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Great service.. very professional attention to detail. If I has a question Jarrod (insurance…read moreassociate). My new agent. I thank you.. way to go above and beyond.. I have background in customer service and call center in banking. If I would of been your manager I would of recommended a raise and a reward of appreciation.. Thank you again.. Jarrod for working with me and fixing my issue sir.. .

I don't know why I am always skeptical about insurance agents. I can't help but feel that they have…read moresome motive besides making a buck off of me. I, however, am not skeptic at all when it comes to this place. Paul one of the agents in Upgrade Insurance made me feel like his intentions were pure and genuine. I truly felt that his goal in one of our many calls is to just simply get the best deal he can for me. I can't speak for every agent, but I do imagine that they are all as helpful as Paul is. Thank you Mr. Paul!

I've been a customer of Simon's since I began driving. I absolutely love his assistant Lisa. She…read moregoes above and beyond the call of duty! I had a terrible situation with my insurance recently and Lisa did everything she could to resolve it for me. She called me when she said she would and she answered any question I had no matter how silly. She made me feel like my business was valued and she got me a rate that was cheaper than what the farmers phone agents were quoting. If you want the best price available then come to Simon's Insurance Agency.

Mr. Gurfinkel has kept my family happy for years now. He is very professional and is very patient…read morein answering all of my questions. Simon Gurfinkel was recommended through a friend because I was not happy with my insurance agent. He took his time to look through all of my insurance policies and provide me the best solution and coverage to fit my specific needs. I could not be happier! Don't waste your time with insurance sharks. Mr. Gurfinkel and his agency are very honest and great about returning calls and keeping their promise.

Peter was incredible. I have had such terrible luck with insurers, weird clauses, constant hounding…read morefor higher premiums and no flexibility in payments. Well this is NOT Horace Mann. If you're an educator of any kind, this guy is magic. He made the entire thing happen for me in less than an hour. Home and Auto - both cadillac type policies of the good old days. Still around folks! Thanks Peter! You made my life so so so much easier without even realizing it. Thanks for not wasting my time!!!!

Great value!!!…read more Somehow I got connected with Peter Tadevossian from Horace Mann Insurance, who I hadn't heard of before. Sure, the owl is my spirit animal, so their logo gave me a bit of bias but the quick service, equivalent (and sometimes better) coverage, and very competetive premiums were what really sealed the deal. Tadevossian is recommended by me, wholeheartedly.

David was incredibly helpful throughout the process! Very responsive, detail-oriented, and generous…read morewith his time. He put together multiple options and made everything easy to understand, which I really appreciated! Would certainly recommend working with him.

David is a genuine and honest man. I reached out to him after having trouble obtaining condo…read moreinsurance for my home in escrow due to the current environment with insurers in CA. He was upfront on his offerings and even encouraged me to look at other options outside of himself to help me save money. I can't thank him enough for his kindness!

Great customer service Cheap rates…read more Very convenient location next to the dmv. Manager very friendly.

Absolutely stay away from this company!!!! I wish I would have read the reviews before. Credit card…read morefraud committed after I shared by bank details, the person purchased 1500$ in Ticketmaster with my details. And by the looks of it it's not the first time. They told me the policy was going to start off at 269 first month and then 90 after, they keep calling me 8 times a day harassing me to make an unexpected 200$ payment I never agreed on. I went by the office spoke to a very nice guy that gave me some phone numbers, now called the phone number and I canceled the insurance without a problem. I think the problem is the broker!!! He called me after I had already spoken to someone at freeway insurance and I told him I cancelled the insurance he said he doesn't care I still have to pay and he threatened me I wouldn't be able to get insurance anywhere else if I didn't pay this unexpected fee. I know it seems like a good deal but please don't fall for it!!!! Stay away!!!!

Jeffrey's assistant was very nice when I first signed up with Farmers. Then the emails kept coming…read moreand coming... asking for more information. Incompetence? Perhaps... but it was almost as annoying as their newsletters. Who wants to hear from their insurance company unless you have a claim, or it's a bill? Speaking of bills, one time I had to contact Jeffrey Pellissier's office to ask him why he hadn't sent my bill to me. I received it several days later. I really felt that if Jeffrey's office was this incompetent with the little things... things would probably be much worse if I got into an accident. I asked Farmers Insurance to switch my provider, and they refused. I will never use Farmers again.

I wasn't so lucky. I was throughly disappointed. The customer service was decent. My issue is that…read morethe underwriter has you to submit your heart & kidneys to tell you NO. They don't tell you to submit all of the documents at once. They ask for this, and then you submit that. Now they need something else. You submit that, then, they need something else to tell you sorry for the inconvenience, but at this time, and you know the rest. You shouldn't have a customer waiting 2 weeks of answers for 2 weeks for a big letdown once I've submitted all of my personal information. Basically, they should request documents for eligibility/approval and then give you a quote based on the information given because the quote usually increases anyway. The underwriter requested/collected several documents, which wasted my time and your support staff time. Not to mention. You should get an explanation or reason for the denial letter. The process is time-consuming and frustrating.

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

If you want a great experience with your insurance try Allstate agent/owner Tim McLean..He gives…read moreyou personal service and a feeling that he cares about you. Thank you for many years of service. N. Hyde

Terrible Experience with this guy. He does not care about anything except money. My agent retired…read moreand all of my policies were transferred to him. He said he was not getting paid for all of the policies so he really did not have any interest in my issues. He allowed policies to be cancelled and rewrote them at a higher rate. He wrote an additional policy on one of my properties so it had two policies that was paid by my impounds. I went back and forth with him and he denied this. I got proof from my bank that it did, in fact have two policies. I ask him to cancel one of them and he told me it was my responsibility. I have been dealing with Allstate for over 30 years and never have experienced this type of rude and professional dis-service. Moving to another company.