Not at all vegan freindly and even though we had requested a vegan breakfast the night before we recieved, two baked tomatos and some beans which would not of covered one piece of toast. On leaving and paying the balance they stated we did not deserve a reduced breakfast bill as the room came with breakfast, even though another room didn't and i was handing over 96 pounds for 8 more breakfasts ! all i was told was thats policy. The second day we did get two vegan sauages and beans but with dry toast as they said they had no dairy free butter, i wonder what they served the day before! they also did not have dairy free milk either so do not expect cereal or coffee.
It didn't start well, i had called to ask about cancelling options as my wife was ill and stated as we would have to pay in full anyway we would see how she goes. The next thing that happened was they emailed to say sorry you cancalling and tried taking all the money £700 i called and asked whats going on and guess what that is there policy! i said we are coming and you have no right to take the money up front, they said that as i merely mentioned cancelling and although i was explicit that we were coming their policy was unless i paid up front i would lose the rooms.
not professional, not vegan friendly and not policy!
if i could say the staff were friendly and i was told that the owners would call to discuss why i had to prepay. STILL WAITING guess the rot starts at the top. read more