I originally wrote a one-star review for the call center two days ago because I was very frustrated…read moreand reluctant to keep my MRI appointment. I even called facilities within 100 miles to see if I could have the MRI done somewhere else so I could cancel this appointment. Unfortunately, I had no luck, so I decided to keep my appointment--and I am very glad I did. I want to give credit to the entire Stone Oak office staff for turning what I expected to be a stressful experience into a very positive one. The waiting room was very comfortable, and I received a friendly greeting when I checked in. Shortly afterward, the nurse introduced herself and explained that she would be placing an IV. I told her that I am claustrophobic, had a Valium available if needed, and also have an Inspire implant. She could tell that I was very nervous and immediately reached out to Ed, the MRI technologist. Ed took the time to speak with me and explain exactly what would happen during the scan. While we were discussing the procedure, I showed him the area of concern, which was primarily my pelvis. He noticed that the MRI order was for the abdomen, which would not have properly covered the area that needed to be scanned. He recognized that the order needed to be changed from an abdominal MRI to a pelvic MRI to ensure the correct area was evaluated. Ed personally walked me to the front desk, where the receptionist contacted the ordering physician's office. I also called Dr. Rivera myself, and he was able to provide a verbal order so we could proceed with the correct MRI. The MRI itself went much better than I expected. Ed played music during the scan, and a calming voice explained when I needed to hold my breath and what to expect throughout the procedure. That made a huge difference in helping me feel comfortable. Kudos to the entire Stone Oak staff! The nurse was incredibly sweet and attentive to how apprehensive I was, and Ed was patient, knowledgeable, and genuinely interested in making sure I received the correct scan. I truly appreciate everyone who took the extra time to make sure everything was done correctly. Thank you to the Stone Oak team for turning what started as a frustrating experience into one that I can honestly give five stars.

Professional staff. I arrived early for my appointment and they pulled me back shortly after…read morearriving. Very clean facility; coffee station; and comfy seating.

I have been trying to get them to resolve a big billing mistake on their end for a year now. There…read moreare authorizations on file but they won't submit the claims despite being in network with my plan. I have called numerous times with the insurance on the line and they just hang up on us or say they will have someone call back. Now they're telling me it's gone to collections over the phone but never in writing. Stay away if you care about your finances and credit.

Really they just need better I T. The people working there are professional but have their hands…read moretied

Wonderful experience staff was very friendly and professional and no long wait time and facility…read morewas very clean and we had an awesome experience seeing our baby for the first time at 20 weeks scan highly recommend this place for imaging of your unborn future baby!!

Everything was great. Scheduling was easy and on time. Quick report and shared with me was highly…read moreappreciated

Busy place but they handle everyone well, more seating outside the lobby/…read moreAfter waiting, one of the MRI machines was out of order, waited more, then decided to return another day. Be ready of lots of paperwork and prepayment. Clean, free parking, first suite to your right as soon as you enter the lobby of the building which shares many other professional offices. Nurse and staff very friendly and helpful

Every time I come here, (annually) I get taken in on time. No waiting to be seen. The place is…read moreextremely clean. All the women really make sure to get your exam done and let you go. Very easy process. Made all my anxiety go away!

Everyone here is professional from when you arrive. Calming ambience & in and out quickly all 3…read moretimes I've been.

The staff, location and ambience makes it so comfortable while getting ones yearly mammogram. I…read morestarted going to the Sunset location and decided to go to the Boerne location since it's closer to my home. Both locations are great.

Great company with fast results and reasonable price. Very private company which is what I was…read morelooking for...

I took my wife here per her doctor's orders. She had an event that sent her to the hospital…read more After changing doctors, he requested that we go here for an MRI to map the brain tumor. We easily made an appointment here and went in for the test. They were very open about when we got the appointment trying to make it easier on my wife. Parking wasn't the best as many other offices are in the same location. I ended up dropping my wife off and circled for a while to get a parking spot. I had dropped my wife off at the entrance and she walked right in and was seen before I got back from parking. I sat in the waiting room for a while, and before you know it, she was finished. She came up to me and said she was finished and that the nurses and techs had taken excellent care of her. She was very happy with her experience here. Will I return? I hope I don't have to return, but I will definitely come back if the need arises.

I've heard mammograms be compared to having a garage door closed on your breasts however, while…read morethis description is eerily accurate, the staff and environment here help make the experience as quick and painless as possible. This mammogram clinic is labeled as "boutique," which implies a more spa-like experience designed put you at ease and make a necessary evil less daunting. They had coffee available in the waiting room and the clinic was very nicely decorated, plus they provide you wipes if you have deodorant on and extra deodorant to replace what you took off before you leave. You can't wear deodorant for a mammogram because its ingredients, especially aluminum, can show up as white spots on the X-ray and be confused for tumors. If you are a woman and have had the pleasure of experiencing a mammogram before, you know it can be a stressful few minutes. However the team here were all incredibly polite and the nurse I had was very skilled and most importantly, very quick. I was done in under two minutes with the scans. They'll take a scan forward facing as well as diagonally with the machine and expect to have your parts handled by the nurse to ensure a good scan. Don't worry though because you'll be instructed on exactly what is happening and what to do by the nurse. A big plus for this location is that they had Saturday hours which helped me avoid using any of my accrued PTO. Treat yourself to a nice meal after for doing what you needed to take care of your health. I joke here but do feel incredibly lucky to have an insurance that covers this important preventative screening.

This place is phenomenal. You don't feel as if you are in a medical place, more like a fancy home…read moreenvironment. I loved my MRI experience, not cold and sterile like the several others I have had within the past 6 months at various other places. I was kept warm and cozy and even got my choice of what I wanted to listen to during my test, through headphones. I chose 70's music (I mean there is nothing better than that decade of tunes, am I right ? ). My tech Terri was amazing and updated me several times throughout the procedure. I'm not gonna lie (I don't anyway ) it was so comfortable I did catch me some zzz's haha , yes! It was that comfortable. Oh, also some brand drinks and snacks for you as you leave. I plan to make this my place for all my imaging needs. Thanks a bunch guys :)

I have had multiple MRI scans here since 2021. I am always impressed at how quickly I can schedule…read morean appointment and the results are just as timely. The staff is kind and patient. This is especially to someone who is claustrophobic.

If I could give a negative 10, I would! Donna is extremely rude, and as a medical assistant was…read moregiving me medical advice! Dr. Shroll, whom I saw maybe 5 or 7 minutes, had no bedside manner. That visit they put someone else's name and label on my urine sample! Imagine if they put my name on someone abusing drugs!!! My blood pressure at the next appt. (A month later)was 183 systolic because of the pain I was in. No one cared. For a fracture line in my femoral head, torn labrum, and nearly non existent cartilage in my hip And torn lumbar disc, And a cervical disc pressing on my spinal cord, among many more disc problems all along my spine, I was given 300mg Gabapentin and Tylenol 3 in Dec.(3 Mri [11/20] reports in hand) Even though my 1st visit was in November they still wanted to have me go to another follow up in Jan! That's also with my Neurosurgeon, sending them his report Saying I needed injections and proper pain medicine. When i'd call I was only allowed to talk to Donna. I told her i felt i was having a reaction to Gabapentin and she said to stop taking it. When i asked if i could come in sooner to get a new rx, she said no. And when i asked why i was scheduled for another follow up instead of infections she said "well, Why didn't you ask the PA about it in person?" There is so much more she said, that I don't have the space for. Finally, when I called to cancel that January follow up, the girl asked why I was canceling. I told her it was Donna's rudeness, she said, "oh ya, everyone complains about her!" I asked to speak to the office manager and after being out on hold for 10-15 min. Someone came online and refused to give me her title. I asked her three times. She finally said she was with scheduling or something like that. So I didn't waste my time.

From the owner: Millions of Americans endure chronic pain daily, a relentless condition that affects various parts…read moreof the body and leads to numbness, weakness, headaches, and limited range of motion. For many, simple tasks become daunting challenges, profoundly impacting their quality of life. At Tricity Pain Associates, we take pride in offering compassionate, personalized pain management services to help patients reclaim their lives. As a premier interventional pain group, our mission is to provide innovative therapies and non-surgical solutions tailored to your unique needs. Our team of dedicated specialists understands that every patient's journey is different, and we strive to create a welcoming environment where you feel heard, supported, and empowered. Whether it's cutting-edge treatments or advanced minimally invasive procedures, we focus on identifying the best solutions to manage your pain effectively. At Tricity Pain Associates, your well-being is our priority, and we are here to help you move beyond pain and toward a brighter, more fulfilling future.

I had the ease of scheduling my appointments from a text right on my phone. The staff is courteous…read moreand professional. After checking in at the front desk, I waited 10-15 minutes. A CT scan took about 5 mins, and an MRI with and without contrast took 20-25 mins. These same procedures at other facilities could take upwards of 40-45 minutes. Thankfully, at Strict, they have top-notch equipment and caring staff.

Kind staff Understanding of you are nervous or…read moreclaustrophobic They give you a mask and try to accommodate Private parking lot, look for the Carousel Horse on a pole Many other businesses here that share this busy lot and area Across street from Starbucks Many eateries and HEB if you need while you wait