I am rather undecided about rating this hotel and feel a little mean giving it only 2 stars as we got such a good deal at €99 per room for a night including breakfast with either a spa treatment or golf which had to be booked in advance.
Castle Dargan Hotel is not a castle, but a modern built hotel. It is situated in a lovely country setting with wonderful mature trees and views of the surrounding hills and the golf course. It is supposed to be a four star Hotel but it is more deserving of 3 stars. Our accommodation was in an apartment which is in a separate block - very industrial looking - away from the main hotel, as all the hotel rooms were fully booked. While the bedroom was cosy and warm, the bathroom was very small but most alarming for a Hotel of this caliber was the dirty state of the shower! The reception area of the hotel is very austere and cold, badly lacking a fireplace for the winter months, and the main bar which looks out over the first tee of the golf course, was uninviting and freezing cold - but could be due to the floor to ceiling windows and the rainy weather at the time we were there - however, it lacked complete atmosphere. We had dinner in the adjoining restaurant at the reasonable price of approx. €27 for 3 courses and this was really delicious with lovely, friendly waiting staff and a very good choice. Breakfast the next morning was also very good too with a reasonable choice on offer. However, my biggest gripe was with the spa treatment..yes I know it was included in the price for the overnight stay...but it was such a disappointment. I had opted for the balneotherapy and boy was I sorry! Having been given a nice cosy warm dressinggown and slippers, and guided to the supposedly relaxation area to wait for my therapist - this area was crowded with women who sat around chatting out loud, the room was far too bright and certainly not relaxing! Eventually the therapist came and took my to the room for the balneotherapy bath and she explained that it would take 20 minutes and then promptly left the room. The temperature of the bath was just barely tepid and utterly disappointing as a result. When I complained afterwards, with my goose-pimpled body, I was told that there was a problem with the water in this area and the Therapist apologised profusely. Luckily, I was able to go the steam room immediately to heat up! I passed on my complaint to the main receptionist later and she immediately called the Spa Manager to relay my concerns and once again, apolgised profusely. I have no quibble really with the staff who were all very attentive and friendly, but the place seems to seriously lack a good management structure, particularly in the Spa area. Incidentally, my friend who had booked a massage, also complained of the cold, the long wait for her massage, despite booking in advance, and the fact that the therapist yawned constantly while massaging, which was very offputting and ineffective for my friend. Perhaps, I will try the golf next time as I understand the course is very good! read more