We stayed here for our 1 year wedding anniversary on the pure costal package ($442 NZD) which included a 4 course dinner with wine, breakfast or brunch & a gift.
The gift was a nice little bottle of moisturiser which we received at check-out. Dinner was alright (see my review for Agave) but way too much food, so go when you're starving, breakfast was nice but the restaurant doesn't open till 9.30am...or when the feel like it, which was a pain for us because check out was at 10am and we had a plane to catch. We ended up knocking on the restaurant door because we didn't have time to wait past 9.30am.
We didn't have a car, a friend dropped us off and picked us up so we couldn't just load up our bags into the car then have breakfast casually, but we had to be out of the room by 10am...it won't have been so bad if the entire breakfast was buffet but the hot food wasn't and took them 20 minutes to make it so we had to hurry before our friend came. There's no phone service so we couldn't even call her to tell her we'd be late.
Reception was very nice, they let us leave our bags in the room till 10.15am without charging us because we called and explained we didn't want to leave them out in the rain. There's lots of notices in the room stating that there's a fee if you check out late. Housekeeping didn't get the message and were knocking on our door before 9.30am! We told them we'd called reception and they were ok with that.
I was emailing reception when booking the chalet and enquired about booking for dinner and breakfast. They booked us in for dinner and never mentioned that an earlier breakfast could have been arranged. We found that out later.
Our TV remote was missing from our room so reception sorted that out for us.
The room was very nice and quite large, overlooking the water. There's a torch in the room for night walks & up to the restaurant. They have complimentary biscuits, tea, coffee & milo in the little kitchen. It was a pretty expensive experience but in theory worth the money with the inclusions, would have been much better if the restaurant was up to standard and opened earlier. read more