What a horrible experience tonight was. From start to finish it was truly unfortunate all the way…read morearound. To start, we get seated next to a table of drunk, very obnoxious people, who were basically running the staff around and treating them badly (this, of course is not the restaurant's fault, but still was part of the experience). We were seated at a table with no lights, and was basically in the pitch darkness - so dark that we couldn't even see the menu. Finally, someone took pity on us and turned on a light and provided a small touch lamp for the table. We were then promptly asked for our drinks, and received the two topo chicos about 10 minutes later. We then decided to put in some appetizers - the garlic bread and the oyster's Rockefeller. When the oysters finally came out, 15 minutes later, they were so cold that the cheese was no longer melted, but rather clumpy and the oysters raw. We had no choice but to send it back to the kitchen to be cooked. After a short while, the oysters came back. Around this time, a family of 5 or 6 sat down at a table near us, and began waiting for someone to take their order as well. Meanwhile, we sat at the table for 35 minutes waiting for someone to take our order for entrees.
The table of drunk people beside us were also experiencing issues, and ended up demanding a 15% off their bill because of the service issues they were having at this time. While all of that was going on, we were still waiting for someone to take our order. Finally, the waiter, finally realizing we were there, came over and took our orders - we were clearly not happy about the wait, but decided to stick it out, because it was getting late, and we were hungry. 20 more minutes go by, and we are wondering where the two dishes we ordered (the fried fish and the sea bass) were. AT THIS TIME, the family of 5 or 6 that came in, not only ordered, BUT GOT ALL THEIR FOOD BEFORE US, including steaks. We would probably still be waiting if I didn't make eye contact with the manager (who checked in the with the family, and was leaving to go away), and he finally came over to check-in.
We were now REALLY upset, because it took another 15 minutes to get the food. The sea bass came out first, and then the fried fish. Once we took a bite of the sea bass and the mashed potatoes on that dish, we realized that dish WAS COLD too and immediately had to send it back to the kitchen. They microwaved and brought it back to the table and we had no choice but to finish it. At this point I was VISIBLY upset, so they kept trying to make it up to us by bringing me a whole lot of rice, beans, and sauces. I wanted none of that, and asked for a to-go container for the fried fish, and the check.
They tried to offer me a drink on the house, which we turned down, and eventually brought out the driest flan I have ever seen, which we took a bite and left on the table. The hurtful part of the experience is that there was no offer of a discount for the horrible experience, like the other table had received. So we paid our bill and left. Everyone kept trying to shake our hand on the way out - but the damage was already done. WHAT A DISAPPOINTMENT - on top of it all, the only thing that was tasty about the whole meal, was the fried fish - what a waste of $132 USD.