((Only rating one star because you HAVE to submit a rating in order to post a review. Otherwise, NO STARS.))
After being a loyal customer of Castaic Nails for OVER TEN YEARS, today will be the last day I ever step foot in this "salon," and I use that term loosely in this case. Let me say that Quyen (pronounced "Quinn") is THE BEST for pedicures. She's detailed, she's gentle, she gives a nice little foot massage... all good things. However, her husband Michael is another story. Back in 2009, I paid for an airbrush design (an extra $20 for ALL of my fingers) and I asked him (Michael) to please spray the white on heavier since the top coat all but erased the airbrushing. Well, he proceeded to YELL at me saying that I make "demands" and he just can't do it! I made sure to mention that I wasn't "demanding" anything $20 EXTRA should already get me but he still yelled at me. I didn't blow up like I wanted to and just decided I'd continue going for the awesome pedicures Quyen gives but would get my hands done somewhere else. After about 6 years, I decided it's just too inconvenient to make more than one stop for paws and claws, and time has mellowed me so I'm not AS picky about my nails anymore, so I went ahead and started having Michael do my nails again. Today made me remember why I DO NOT pay him to do my nails, and now I won't even come back for the pedicures. So..... last visit, I paid extra to have the pretty seashell acrylic put on but I noticed after I was home that he BARELY used any of the specialty acrylic he charged me $10 extra for. Just now as I sat at his table for my appointment with him, I started to explain that I wanted him to just overlay some additional seashell acrylic because you could see right through it. This man proceeded to start yelling AGAIN (clearly this is just who he is if after all these years his reaction to a simple request is so dramatic and exactly the same), and all but kicked me out! Just because I asked him to put a little more acrylic?! He wouldn't let me talk, he just kept talking over me. He started to try and argue with me and when I wouldn't have it, he told me to have someone else do my nails, threw his hands up and yelled "I'm done!" and STORMED OFF! Wow! Let me repeat: AFTER OVER TEN YEARS OF PATRONIZING HIS BUSINESS- - AND EVEN TIPPING HIM!!! (In case anyone is not familiar, we are not required to tip the owner of a shop, AND MICHAEL IS THE OWNER.) I tried appealing to Quyen but sadly, she was no help. I said I would NEVER be back after she asked me to still come for my pedicures. Michael came back out from the back (a few times!) and tried to go in for round two, three, four... but I'll be honest, after all the crap I've taken from someone who doesn't pay MY bills, I shut him down and wouldn't let him speak. No, sweet cheeks... *I'M the one who's done. The work done in this salon is NOT worth the trouble. Anyone looking for a nail salon in the area, do what I didn't do and go ANYWHERE else. Poor, poor Quyen..... read more