I have tried several times to like this shop, but after today, I'm giving up. I stopped here…read morebecause I have a passport for the 2025 Yarn Discovery Tour, and for reasons unknown to me, they are one of the shops on the tour. When I got there, the woman who I believe is the owner was sitting on a bench outside the shop, dragging on a cigarette. She scowled at me as I walked past her through the door. Upon entering, I tried to make eye contact with another employee who was sitting in the back of the store. She did return my glance, but then frowned and looked away. She continued her phone conversation, which was apparently more important than greeting a customer or offering customer service. I walked around the store for a few minutes, but then the lady outside finished her cigarette and scowled at me again as she walked back into the store. That was the last straw, and that shop's last chance to have me as a customer. I wouldn't recommend this place if it was the last yarn shop on earth.

Great place. Really incredibly wonderful yarns and fiber. She has Cascade Yarns (220 Superwash -…read moreyou should see the wall of color, Superwash Merino, Eco+, Whirligig, etc.), Knitting Fever Yarns (Ch'icho, Jody Long (Coastline and My Little Sunshine), Katia, Ella Rae, Noro, Juniper moon, Nurture, Queensland, Painted Sock), Lykke Needles (really nice needles), her own handspun and various fibers.

This is a terrific yarn shop, located in an old house with beautiful wood floors; two floors of…read moreknitters paradise! If I lived closer, I'd be a regular. They were very accommodating and had the yarn I needed, and so much more that I would have liked to buy. They offer loads of patterns and have quite a few beautiful pieces on display. This shop is a little reminiscent of Mary's Yarns in Unionville, which - sadly - closed a few years ago. I will have to shop here as often as I can to support them and my hobby. Furthermore they will be in Toronto at the end of April for the Knitter's Frolic.

I don't normally post this sort of thing but I am hoping that by doing so I might bring some…read moreawareness and show support for other service dog handlers who experience the same thing. This past Thursday I was having a rough day, but decided an outing might help. It took me all day but I gathered my strength and headed to the yarn shop in Waterloo. As always I had Erie with me and when I got to the shop there was a note in the window saying there is a dog in the shop. When I headed in the lady saw my dog and took hers to the back saying it gets along with people but not with other dogs. The other dog was barking and whining but there was really nothing I could do about that so we continued on. Maybe the lady thought I was taking too long or I wasn't going to buy anything and was just trying to get out of the rain, I don't know. But she came around the corner and said, "your dog is upsetting my dog and I'm busy and have things to do, so can you tie your dog up outside please?" I explained that she is my service dog and she has to stay with me, at which point she said, "well then you will have to leave!" I could have argued with her. I could've told her it was like asking someone to leave because their wheelchair was taking up too much space or telling someone with oxygen that they couldn't come in because there were lit candles. My dog is my medical equipment just like a wheelchair or oxygen. But I didn't. I just left. It had taken all of my energy and strength to get there I didn't have any left to argue. By the time I made it across the street to a little mall I was shaking and sobbing uncontrollably. I hadn't done anything wrong and neither had my dog but she told us to leave! I want to be like everyone else and do the same things in the same manner but I can't. Situations like these make a bad day worse and show the ignorance of others. As always we will continue to be positive and carry on without letting this bother us. For other handlers, please know we understand and experience the same. For others, please remember you don't know what people are going through. Please be respectful. #servicedog #doberman #medicalalertdog

Tried contacting the owner from phone number on signs on the door. Left message. No response. That…read morewas like this spring of 2024. Business hours are not lined up for me to go when they are open. They close at the same time I get off work. Would really like to know if they offer any classes.

Friendly staff! Going here is like visiting family in their home. They raise sheep and alpacas and…read morespin, dye, and sell their own yarn (600 yards for $30 of their brand of super soft and beautiful alpaca!). There are so many different varieties of yarn, you'll be spoiled for choice and they'll ball it up for you! There's a gift shop with house-made fudge, lots of treats, candles, jewellery, clothes, you name it. They also rent cabins!!! One downside: porta-potty.

This is a wonderful shop. I don't stop in nearly as often as I would like (work takes up so much…read moretime that could be spent knitting or crocheting, right?), yet absolutely every time I have walked in, Cathy (the owner) has remembered me, and has always greeted me warmly. She and her employees are knowledgeable and helpful, and I have never felt pressured to purchase anything. I visited this past week with a mission to find yarn to go with a dress I had purchased; love the dress, but it is sleeveless, and I need something to slip on for cooler temps. Not finding anything online or in stores, I decided to knit a shrug. Cathy helped me choose not only yarn that went with the colors in the dress, she unwound skeins in order to choose the two skeins that best matched each other. She also looked at my pattern and confirmed how much yarn I needed and what weight (we changed it from a DK to a worsted weight). I know that if I run into any challenges while making my piece, I can go into the shop and receive knitting advice. Skeins of yarn are wound at no cost, classes are offered for knitters and crocheters of all levels, and this shop participates each year in the annual Yarn Discovery Tour. Purchases are recorded on your Yarn Card - I completed mine with this visit and received a $$ reward that was applied to my purchase.

I ADORE the Artful Yarn! I recently discovered this place because a dear friend of mine wanted to…read morelearn how to knit. So I went on living social and found a deal that The Artful Yarn was having. Knitting lessons for 2- for 2 days!!! I couldn't beat the deal! So after a lot of back and forth with the Owner, Cathy, my friend and I finally found some dates that work for us! When we arrived to the store, we both were in amazement! They have everything you can think of! And Cathy!!!! I just heart her! When she discovered who I was, ran up and gave me one of the best hugs ever! She totally won me over that day! The knitting class that we took was very worthwhile. Not only did we learn how to do 3 stitches, they also gave as some history about knitting and some vocabulary. After the second class, my friend and I feel as though we are pros! LOL! Not really, but we are more confidenet know to bust out our needles. With the class we receive knitting needles, a book, a bag, and some NICE thread. They offer a lot more classes, even have like a "help-line", and a knitting corner- where you can bring in your latest project and just knit and chat with the ladies. I for sure will be back!

I went to this shop today after finding it on the internet. The owner was there and so helpful to…read moreme in finding the right yarn for my planned project. There is a wide variety of yarn for all kind of projects.

Susan's is the real deal: an independently-owned business at its finest. The owners are as…read moregenerous as can be with their honest knowledge of all things related to knitting and yarns: from the chemistry of fibers to the sheep in the country of origin. Be sure to call ahead to confirm the hours, as the Internet is not a reliable source! This yarn shop serves as something of a community center for the curious and kind. Visitors share family stories while getting a little help on their latest projects. There is a wide selection of quality yarns and a pretty good stock of needles too. On display are several impressive hats, shawls, blankets, sweaters, and plush toys which serve as inspiration. They have bamboo and buttons, crochet hooks and quilting, plus a highly sought-after wool-dyeing workshop. Shopping here is the opposite of going to a big-box chain store like Jo-Ann Fabrics or Michael's, where the racks are stuffed with low-grade acrylics and the salespeople are stretched thin. I look forward to returning.

This is a very cute shop with a lot of great options for natural fibers. The staff (including the…read morepup!) are friendly and helpful. It is very hard not to go home with a bunch of extra yarn I don't need...

The selection of yarn and material is great but the last few times I've come here the service has…read morebeen pretty poor. I feel like the employees aren't very invested in helping you and if you ask a a question it feels like a burden on them. I had called to inquire about store hours and let them know that I had come by during their listed hours but the closed sign was up and they told me there's no way that had happened. Additionally, I purchase some interchangeable needles and the price that rung up was higher than the sticker price. I hadn't noticed until I got home, so then I went back to the store a couple days later with the stickers still on there. They told me it was because of the tariffs, which I completely understand, but better customer service would honor the price that was listed on the item. They also made it feel as though it was my fault for not knowing the prices had increased (I don't live in Cleveland, so I only come to shop when I'm in town to see family). Overall, I've had multiple recent experiences with the shop that were unpleasant. I'm disappointed since the selection is nice, but given the service I will be taking my business elsewhere in the future.

The store have a lot to offer, very inclusive to customers ideas and how much help I needed…read more I met people driving from neighboring states. customer service and staff are very helpful, accommodating and welling to help to keep client's comfortable

Vast selection of fabric. Also a nice selection of notions…read more They sell many types of sewing machines and offer lessons too. The staff has always been so nice and helpful.

This store is closed. There is nothing there. Reviews have to be 85 words, which is stupid, since I…read moream only saying this store is permanently closed.

Beautiful shop. Good customer service, many classes available. A lot of fabric and mostly things…read moreyou don't see every where They also have yarn for knitting or crochet. However , I am not sure they are still open as the owner had a family medical emergency to take care of. So, call first.

Ownership and name has changed, but the shop is better than ever…read more Creatively Altered has a wonderfully helpful staff who are very knowledgeable on their products and in fiber crafts. The shop also regularly holds events from trunk shows and casual group crafting events. Also active on social media. The last question I sent through FB Messinger was answered in less than an hour.

Very good assortment of all types and brands of yarn. Cascade appears to be a favorite. Some…read morebrands featured are Malabrigo, Plymouth and Universal. They have many other brands and samples are displayed throughout the store. They have embroidery yarn and a very large selection of notions, needles and locally made project bags. The store has a large table so you can sit and knit. The podcast '2 Purls in a Pod' is hosted by an employee of the shop and her bestie. Parking is available on Rice Street and in the back.