Just had my car in for the second time to get an oil change. They told me it would take 45 minutes…read moreto an hour, but it only took maybe 30 minutes at most. This was my second oil change so it should be $5, but they accidentally gave me the full price one. Luckily when I let them know this was my second oil change they easily fixed it. I did see the oil was about the same price as other places, so that's good. The first time I got an oil change they forgot to reset the service notice in my car. But this time I asked to make sure they'd reset it, and they did! Only thing I forgot to ask was to make the correct number of miles for when I come in again. My KIA can go 7,500 miles before the next change but both times the sticker tells me 3k miles. I don't know if that's a computer thing or they simply don't know, but I'll just be going by when my car tells me to go in again. Everyone is nice and friendly from what I saw! But the little mistakes is why I made it 4 stars instead of 5. But to me, 4 stars is still excellent. Also their free service for a car wash is what you'd expect. It gets the major grime off, but both times there has been certain "stains" or residue left behind on the windows. Don't expect a completely clean car from it! Best to go to an actual car wash place for that if you want pristine. Still great for being free!

My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this…read moreexperience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz in writing that replacing spark plugs looked like treating a symptom, not the root cause. I asked where the oil went and asked for the root cause to be investigated. Despite that, they charged me for spark plugs and an oil service. When I came to pick up the vehicle, the Check Engine light was already back. Then they charged me again for an oil control valve. That repair also failed almost immediately, with the Check Engine light returning shortly after I left. Only after two paid failed repairs did they move toward a much more serious camshaft / CVVT / timing-related repair estimate of about $5,600. The communication after that was extremely poor. The vehicle stayed with them for months, and for long periods I received no meaningful updates unless I pushed for answers. In my experience, they did not seriously engage with the problem until I filed complaints and took legal action. After that, their explanations kept shifting toward warranty coverage, mileage, possible used-engine speculation, and customer authorization instead of directly addressing why the root cause was not properly diagnosed from the beginning. In my opinion, this was a very poor diagnostic process and a very poor customer-service experience. They documented severe oil loss, received a written root-cause concern through their service advisor, charged for multiple repairs that did not fix the vehicle, left the vehicle unresolved for months, and only became responsive after outside pressure. After this experience, I will not use Luther Nissan Kia or any Luther-affiliated service department again. I previously trusted the Luther network with this vehicle, but that trust is gone.

Highly impressed with this mechanic in Stillwater. I scheduled an oil change the day before the…read moreappointment - not only did they get me in the next day but my oil change was finished in less than 30 minutes. It was also provided at a competitive price. My hubby has also had some services done here as well and both of us are impressed with their service. As an added benefit, they have an awesome waiting room for guests with free WiFi and a great mixture of seating locations and beverages. I brought my laptop and was able to multitask while work was being done...I look forward to coming back to this local owned shop (when maintenance calls).

The wait time is always much longer than they tell you and it's happened to me on several…read moreoccasions. They don't stand behind the work. Judd is always a nice guy.

River Falls Tire Co. I sincerely thank you for your skill, tenacity, honesty and fairness. These…read morefolks have earned my trust and loyalty and that's not easy for me related to auto repair shops. Thank you for taking care of Clifford and I. If you're looking for a place to diagnose and repair your vehicle look no further. Oh and Bonnie, you are amazing!

Was coming to UW River Falls to move my daughter out of the dorms. On my way I had a tire issue,…read more where the tire would go flat slowly. I called them to see if they could help me they were concerned about my safety and recommended I find a place closer to where i was, at that time. But I continued on my way. After moving out my daughter we headed to RF Tires and showed the tire. They said to give them a couple hours. We walked to the nearest Culver's and they called to say the tire can't be repaired due to the plastic piece was found in the tire. They sold me a used tire so I could make it home. Less than $45 I was on my way. Great service and I truly felt that they care about their customers

I was having issues with my Audi skipping on acceleration so I decided to take it to the…read moredealership. I waited 2hrs and spent $468 for a diagnostic and an oil change. They threw the kitchen sink at me and quoted me over $6700 worth of repairs/ work. I said absolutely not and after doing research I found Euro Autoworks in Woodbury. Customer service was top notch. Being a woman I dread going to auto shops fearing I may get swindled. But this place was nothing but transparent and honest from the start. Ultimately they told me the dealership quoted me for repairs that wouldn't have even fixed my issue. Turns out it was a $162 fix. I just can't believe the dealership's are getting away with such bum quotes. I'll be taking my business to Euro Autoworks from now on.

I brought my SQ5 in for service and was met with a professional staff. Helpful to have things…read moreexplained in a way that makes sense. Nate was very knowledgeable and the techs were able to handle the work pretty quickly. Highly recommend!

I recently brought my diesel truck in to have service work done based on a recommendation from a…read morefriend. I can't begin to say how much I appreciated all the work and effort that was done by the staff to address my issue on my vehicle. My truck certainly presented a big challenge and they were able to deliver and get it running again. I would definitely recommend them! Thank you again for the great service.

Let me start here so you know I'm not a an unreasonable person or some "Karen". Myself and the…read morecompany I've been with (down the street) had used RMF for 9-10 years for services. Now, with their new management (Mr. K.) and the front desk Service Manager (Mrs. L.) they have lost our business and I would recommend anyone wanting a quote from them to run. They are what you fear most, being upsold every chance they can. You will work with 3-4 different people/mechanics all telling you something different. Here are the facts: I came in for my thermostat fan not turning off + noise in the front left of my truck. After "diagnosis" they "found" I needed a new oil pump, then it turned into they "found" I needed a new fuel pump. Once the work was completed, I realized my warranty was still active. Upon review of their diagnosis and old parts, the warranty company denied my claim. I then was told "Don't share pricing with them as I charged them more, to save money if covered" (Picture attached). This is fraud and is illegal. Their GM (Mr. K.) openly told me "we only added about $800 to the invoice we submitted to the warranty company". When meeting with (Mr. K.) I asked him what my invoice was at. He said "Well you don't need that differential tear down anymore, the mechanic was wrong, I drove it and it should just need front breaks and a wheel bearing." That would've been another $2300-$3k in work THAT I DID NOT NEED. All in all, new management does not put their customers first. They sell you on everything they can. As long as the front desk gal (L.) is there and the new GM is there (K.) good luck. They told me "we will be doing training so things like this don't happen again."

I went to Oakdale Collision to get my car back. They said they were having trouble with my battery…read more They said I might have to jump it. Why would that be? My battery was perfect when I dropped it off. Why is this my problem? Now they ate going to charge the car and have me come back. Now when I go back to get my car, the battery is only going to last till I get home? Then what? Worst place ever!

Brought my vehicle in on an insurance claim with driver side damage and a busted window. They left…read moreglass in my vents, seat, and floor after charging the insurance company to remove it. The weather stripping installed on the door/window was installed incorrectly. Looks like a 2 year old put it on. The scratches weren't even buffed out. At the bare minimum, this should have been done. It shows they take no pride in their work or final product, in my opinion. Which, when I addressed this with the shop manager he told me that it wasn't part of the accident because it came to the shop like that??? Ummmm, yep it did, it was in an accident! They didn't put all of the hardware back in the door upon installation. This is all just part of what brought me to my insurance company to fix this mess. It has been over a month now, and after being told I would hear back from the shop manager to set up a date to fix these issues, I have heard nothing! I have called twice, and he has been unavailable each time. At this point, my family can not trust them to fix this mess, if this was the product of them on a good day! They take pictures, they decide what damage is being fixed and what is considered accident, even after I showed them the entire accident area. This is a nightmare. Not recommended, I will never go here again. I just wanted my newer vehicle brought back to the condition before the accident. That's after all what my insurance is for. This isn't even 1 star work. It deserves not on ounce more of my time or my energy.

I got to my first stop on Wednesday and realized I had ran over a screw pulling in. With no spare,…read moreI had to get it plugged fast. I left that barn and was back in 45 minutes. They took me in right away and sent me on my way just as fast. Very nice of them to do that on such short notice and it certainly did not appear to be due to lack of business as they were busy then and I've heard they always are. Quite the relief after calling around and having no luck and then experiencing a less than awesome phone conversation with a certain river falls tire. Anyway, it was above and beyond. Highly recommend.

I have only been going to Swedes probably close to 50 years for all car services. Why: Trust!read more

Service was great. Knew about new and older cars. Knew spot on what was wrong with my vehicle when…read moreI described the issue on the phone. Was straight forward about everything. Will go back in the future if service is needed. Would recommend to other people. Very friendly and kind.

I have been bringing my cars to Nipps for over 15 years. Al has never steered me wrong, and always…read morewilling to just give it a look if something feels not right. In my opinion, the best car service in town! Honest, family owned business!